ComplaintsforWoodcrafters
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Complaint Details
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Initial Complaint
10/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I, *****************************, signed an acceptance to have Woodcrafters reface my kitchen cabinets on September 14, 2021. The estimated installation date was November 5 and was to be completed by November 10, 2021. At this point in time, I am still missing three cabinet doors. Woodcrafters has been to my home several times and done different pieces of the work. Somehow, measurements were wrong two different times. The last time anyone was here was on April 8, 2022. I have written several emails to *********************, the owner of Woodcrafters. No response from him. Most of the year the voicemail box on his phone was full, so I never could leave a message. And he never answered his phone. I have been to the business two or three times and asked him what the status is. He always gives me a story, but never follows through. Sometime during this year, ********************* got a different phone system so that voicemails can be left. I have left several voicemails and never heard back from him. A few weeks ago, I went to his business and spoke to him. He told me the doors were there, and that I would hear from him in the next two weeks. Nothing. He seems to be a chronic liar. This week I left a message that I would like to pick up the doors and hire someone else to install them. No response from *********************. I find this all very puzzling as I still owe him half the money. It seems that he would want to collect his money.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.