ComplaintsforAmerican Tin Ceiling Company, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 05/08/2019, I placed my first order #AT164511559 with H3**93535313**4373930H Tin Ceilings for a quantity of 16 tiles and cost of $9**.00. Item #n-p**-fgw Nail-up Pattern #** Gold Washed w/white. The order received was perfect.. On 01/14/20** I had my contractor place the second order as he would be the installer. He is ******************* of ****************************. **************************************************************. Phone ************. He ordered 30 of the identical product as on the original Sales Order. ***********fgw, Nail-up pattern #** Gold Washed w/white..This order received was shoddy, a brassy, orange color totally unlike the original color.. ************** and I both have contacted the H3**03**5393030353932H numerous times. They claim there may a color variation. but that is exactly why we ordered the identical color as in 2019. Apparently they kept the same item number with a different color.. ************** and I both have talked to representatives of the H3**03**5393030353932H and they repeat their disclaimer, and will not allow us to return the product for a refund..
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.