ComplaintsforJiffyshirts.com
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Complaint Details
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Initial Complaint
07/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Purchased 88 DTF transfers to put on shirts and the company indicated that they were slipped and provided shipping information, however when they arrived the product was not in the box. I have made several attempts to contact the company and file disputes and have received no communication from them whatsoever.Business response
07/29/2024
****** reached out to notify us of items missing from her order.
Replacements were shipped out free of charge, *** reports the replacements were delivered Thursday, July 25th.
We have followed up with ****** on the delivery and have not heard back from her.
Please let us know if there is anything else we can do to assist.
We do apologize for any inconvenience caused but the original missing items.
Customer response
07/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
07/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
The service all around lately from Jiffy the last month-two has been completely ridiculous. It is almost every order I place, there is an issue. I placed an order on Monday, July 16, and paid for rush shipping to have the order be delivered by Wednesday, July 17.I received an email Tuesday, July 16 that there was a shipping delay and it would not be delivered until Thursday, July 18. I immediately utilized the chat and inquired and the representative assured me that it would still be delivered by Wednesday, July 17.It is now July 17, I received another email that there is a delay and the order is not coming till Friday, July 19, which is just not acceptable. I utilized the chat and spoke with ****** who is just unprofessional and was making snarky comments. While yes he refunded me $10.00, I still am not happy with the service. I run a small business, my order needs to be completed by Friday and now my shirts aren't even coming till Friday.I don't know if ***** took too much on at once but, they were previously my favorite supplier to order from and they're starting to become my least favorite.Business response
07/19/2024
Hello Mykkallinn,
We are following up as our carrier shows your order has now been delivered on the delivery estimates provided.
If this is not the case, please let us know so we can action this as quickly as possible.
Due to a storm and resulting power outage, your order was reassigned to a different warehouse, we sincerely apologize for any concern caused by the lack of a transit number for one of your packages, we do understand the frustration that *** have caused.
A refund of $10 was also applied to your order for your troubles.
While we do our absolute best to give you the most accurate expectations in regard to delivery dates, please keep in mind the delivery date provided at checkout is the earliest possible delivery date. This includes when the fastest shipping method is selected. We do not offer guaranteed delivery dates.
We noticed you recently contacted us about the sizes of transfers received on two separate orders as well. After testing this issue, we have confirmed that the default dimensions were left on those images once the file was uploaded to our site. You did not update the sizes to your requirements before completing the checkout process. We kindly request that you carefully review your entire cart, including the measurements for transfers, before placing your orders, as all Jiffy Transfers are final sale. Compensation for these transfers has been provided.
Thank you for your understanding.
Should you have any additional questions or concerns, please reach out; we are always happy to help you.
Have a wonderful day!Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hi I did a Dtf first order ********* on Tuesday 9 of July 2024 and it was suppose to be delivered on 10 lastest on the 2 order ********* 11 of July left email messages try to do a live chat and no response very disappointed needed these orders for the lastest Friday the 12 of July 2024 after that there is no use for them will like my money back I will aprciate full refund of both orders $ ****** thank youBusiness response
07/17/2024
Hello Francisco,
I hope you are having a great morning so far!
To confirm, a full refund has been issued for both of your lost orders. Please allow several days for this to appear on your method of payment.
I am very sorry you did not receive your packages, we trust our packages will be delivered as scheduled as we take pride in our ******************** We do all we can to get your items picked, packed and shipped as quickly as possible.
Should the original packages ever turn up, you are welcome to keep or donate the items.
Please let me know if I can be of any further assistance, and have a wonderful day.
Order ********* and *********Customer response
07/18/2024
Hi my name is ********************************* thank you ***** gave me the full refund I appreciate it got my money back
Initial Complaint
07/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered 2 shipments of DTF prints, one in which was a "buy it again" option on their website. The first time I bought this one, the colors were right. The second time, a larger order, the colors were way off. I send several emails requesting refunds and no reply. The second shipment was another very large order using the same color codes as many other orders and the color came back all black. Again, tried to reach customer service several times, no response. This is all adding up to over $300 and I still need the prints. I am looking for a refund at this point as I have had to go to another company for the prints since I am not hearing back from them for replacements. Honestly, I have worked with this company a lot and recently have been having many issues.Business response
07/08/2024
Hi ********,
We do apologize for the delay responding to your order inquiries, we are experiencing higher than normal volumes at this time. As we are working hard to get back to all our customers as quickly as possible we do appreciate your patience!
To confirm, your two recent orders have been refunded. The first order, that was received in black font has been refunded to your method of payment.
Regarding your second order, as replacements were shipped and were received in the correct color, a refund has been issued for that order in store credit. This does not expire and can be used at any time by ticking the "Use Store Credit" box at checkout.
Please keep in mind for any future orders that an exact color match is not always possible with DTF printing, please order all of the transfers you need in one order whenever possible.
We offer a sincere apology for any disappointment with these two recent orders and trust that everything has been resolved to your satisfaction, but please let us know if that is not the case.
Have a wonderful day!
Initial Complaint
07/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed a $200+ order last week of shirts and DTFs from your company. When I received my order they only printed and shipped 18 of my 48 prints and I was also missing all of the apparel attached to the order! I have filed a missing order complaint as well as emailed them every day since the delivery trying to get a hold of someone to fix this mistake. This isnt just a few dollars. This is $150 worth of DTFs and $55 worth of apparel that the company is not taking responsibility for and ignoring my emails. Selling product and not delivering is theft. Something needs to be done!! I am out a lot of money!Business response
07/09/2024
Hello ******,
To confirm,
A refund has been issued for the missing transfers on order *********. Please allow several days for this refund of $84.87 to appear on your method of payment.
For order *********, we have refunded the $4.50 precut fee as well as provided an additional $4.50 as compensation for the cutting you needed to do with those transfers.
For order *********, we have emailed you a link to create a return for any unwanted items from this order. We will then provide you with a pre-paid return shipping label to have the items returned. Please let us know when the return has been created and we will happily expedite the refund.
We hope that clears everything up with your recent orders and we do apologize again for the disappointment.Please let us know if there is anything else we can do to assist and have a great day!
Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased $52.65 *** from jiffy wholesale on June 7th I received a *** tracking number that said a label was created but the package was not given to *** it has been 10 days and I reached out 3 times with no response I either need the *** or a refundBusiness response
06/21/2024
Hi *****,
We apologize the original order was not scanned in with our carrier and delivered. In checking we do see we have communicated with you, and a replacement order was shipped and marked delivered under the following. UPS 1ZG8F2970309325471 Delivered On Friday, June 21 at 5:26 P.M. See Delivery Photo available on link *************************************************************************************************
Please let us know if there is anything wrong with this order or if was not received.
Have a nice day.
Initial Complaint
06/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered dtf from jiffyshirts as I have done previously without provlem. When my order was delivered, 90% of the order was missing. I filled 2 claims with the company and have yet to be contacted.I just want the rest of my order asap.Business response
06/13/2024
Hi ****,
We apologize your original package was damaged in transit, and items were missing. To confirm, we have replied by email, and a replacement order has been issued for you. In checking the package has been requested to be held for pick up. We will continue to monitor this and follow up to ensure this arrives.Have a nice day.
Initial Complaint
04/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I order 5 men ombre tshirts on April 23rd...I recieved the wrong product instead of men tshirts I recieved baby onesies. I email them and no response. They stated they have a chat to speak to someone but they don't. I needed that for a event . They aslo don't have a number to reach their costumer service. I would like a refund .Business response
04/27/2024
Hi ****,
We are very sorry for the delay in getting to your claim, I assure you this is not intentional and we are working as quickly as possible to address every email. I also apologize the warehouse sent the incorrect items, we certainly understand how frustrating this must be!
A full refund has been issued, kindly allow a bit of time for the funds to be posted back to your payment method. Please donate the incorrect items to someone in need, or to a local charity of your choice.
Again, ****, we apologize for the delayed reply. We are experiencing a higher than normal volume of inquiries and understand that is inconvenient!
Please let us know if there is anything else we can assist you with.
Have a wonderful day!
Initial Complaint
02/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
everytime i have reached out with other orders, i never hear back. thought this time im upset about it, i spent $99 on as DTF gang sheet, and when it came there was print lines throughout my gangsheet, i am a customization business and i know that they needed to clean the print heat before printing my order, i would think that there would be some kind of quality check, but instead i got unusable dtf prints that were for a business order. it says that they are avalible 24/7 but i never heard back. 100 is a lot for a small business and all i asked for was store credit.. i just want store credit so that i can at least get some useable clothing with the money.. i dont understand why i have never once heard back from this companyBusiness response
02/14/2024
Hi ******, we are here to help! We are very sorry to hear you are not fully satisfied with the transfer you have received on this order. It looks like your order was impacted by two separate issues.
The black lines down the gang sheet appear to be friction marks from the rollers. When large sheets are printed, the rollers can heat up from the friction and leave black marks. Typically these are wiped off, we do apologize that did not occur on this sheet. These marks should not impact your transfers in any way.
There also appears to be banding on the transfers, which can be caused by a print head that requires cleaning, as you mentioned.
A full refund has been issued for your gang sheet. Please allow several days for this to appear on your method of payment.
Reviewing your order and email address, we can only locate one missed chat relating to this order. To prevent any delays with your future orders, we ask that you notify us of any claims directly through your order history as this will ensure we have all the information required to address your concern right away. In your order history, locate the order, click on "Options" in the right-hand corner, and select the reason you are contacting us from the drop-down menu.
We hope that helps. If there is anything else we can assist you with, please let us know.
Have a wonderful day!
Customer response
02/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Monday, January 29, **** I placed ORDER ********* for black, green and silver ladies shirts. Instead of ***** delivering the shirts that I had actually ordered and paid for, they instead delivered me a large box of RED tee shirts that look nothing like the shirts that I had actually ordered. I left a voicemail and immediately went to their website to report this problem through their prompts and received an auto-generated reply stating that they'll reply within 24 business hours. Well after 24 business hours came and went a few times, I reported this issue again in their portal, and left another voicemail. Still haven't heard from anyone. I needed those shirts for event. Not only do I not have the shirts that I ordered and paid for, but they haven't given back my money, and they haven't even provided a response at all. I want my money back immediately.Business response
02/09/2024
To Whom It May ******** we have been in contact with ****** and have provided her with a return shipping label to send the wrong items back. As soon as the items are in transit, we will proceed with the refund for the missing items. We can provide an additional update once the refund has been issued. We do apologize for the disappointment caused by this error.Customer response
02/17/2024
Complaint: 21242897
I am rejecting this response because: the incorrect shirts shipped to me were sent back on 2/14. ********* told me the refund process would begin once the shirts were in transit. They are not only in transit, but based on theproof of delivery, it shows they were successfully delivered back to them. As of today I still have not been refunded. Please provide a full refund right away. Thank you.
Sincerely,
*****************************Business response
02/20/2024
To Whom it May ******** the full refund for the returned items was issued on February 19th for the Ladies CVC Long Sleeve Scoop Neck Tees that were not received with their order. A confirmation email was also sent at that time. We understand the importance of timely refunds and take full responsibility for not meeting the expected timeframe requested. We hope that this order is now resolved to ******'s satisfaction, however if that is not the case, please let us know.Customer response
02/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. The refund was issued on Feb 21st, this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
31 total complaints in the last 3 years.
25 complaints closed in the last 12 months.