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ComplaintsforShop Jackie LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had signed up with this business for a styling appt. for clothing. I signed up online through their website and paid *****. A girl called me to set up an appt which I did. I eventually reached out to reschedule my appt because I needed to pick my dog up from the groomer and could not make it. So I rescheduled for two weeks later. Sadly I missed my appt because I was out of town for a family emergency. When I realized I missed the appt I did call but I knew they were going to keep the ***** fee since it was non-refundable. The following week I notice the company then took another ****** out of my bank account that I never authorized. So I called to ask about it and was rudely yelled at and told that its too bad I should have made my appt. I get it I missed it but family was more important than a clothes styling appt, in my opinion. The lady hung up on me. I called back to ask for proof of authorization that I signed to charge me the ****** and she said no, we arent wasting our time with your file anymore. She then said that by signing up with them I had to purchase ****** of merchandise and since I didnt show up they charged me for the merchandise. But I dont have any merchandise so how can you charge me! She said thats how it works and that I was told this, which I wasnt. I went in their website and read the subscription and the ***** is considered a styling fee and is non-refundable, however the ***** will go towards your purchase of ****** of merchandise. So technically they shouldnt have charged me because I didnt purchase anything, if I did make the appt and purchased ****** of clothing I would have only been charged *****. This business is not ethical and if they were they would have offered me another appt or offered merchandise to me for the ****** that I spent. Very poor business practices and very rude employees specifically ******. I would like my ****** refunded as I have not received any merchandise for my purchaseBusiness response
06/22/2023
******* scheduled an appointment for our In-********************** She texted her stylist the same day canceling the appointment due to a grooming appointment. The stylist responded giving ***** and rescheduled her appointment for another date. At this time the Stylist informed ******* that she would waive the $100 same day cancellation. On the date of the next appointment, ******* was a no show. ******* did not call, text or email Jackie or her assigned Stylist to inform that she would not be making her appointment. The stylist ran her payment which ******* provided to Jackie at time of booking original appointment to have on file. The $39.99 is the Stylist Fee which is required to book the appointment, the $100 charge is the same-day cancellation/no-show fee.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.