ComplaintsforAmped Fitness Bradenton LLC

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Poor training for staff lead to a duplicate membership being created. Regional manager promised me a refund which was never issued. I told my credit card company to stop paying them until I got my refund and now amped says I owe them money. I have not been back.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Last month on March 13th, 2024 I bought a deal that was going on with the gym. I planned on going, but before I could I had to move for my job and the closest facility was too far for me to come in and cancel in person, which I said in the email sent to them in the contact us form on their website requesting to cancel before I got billed on April 13th, 2024. I want to say it was exactly a week before the bill date. But no one contacted me since then and when I went to check my bank account it showed they withdrew the money still.

• Initial Complaint

  02/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  7/27/2023 I cancelled my gym membership because I had to move to ********* regarding a family emergency with Amped. I contacted staff by phone message, text message, and email. They continued to charge my account for 3 additional months even though I never used the gym. I eventually stopped payment and notified them again through their app. They sent me a harassing message threatening to collect a debt which again I told them I no longer use the gym membership and had not used it in over three months. Now they are harassing me with a debt collecting attorney and I called them again explaining the situation. They continue to call almost daily harassing me for $166 even though the monthly membership was $20 a month and I only needed 30 days notice. I attempted to settle for half the bill and they refused and continue to threaten me with legal fees, lawsuit, and damages to my credit. I want them stopped and their strongarm tactics, I provided them suitable notice, they were paid an additional 3 months as to which I did not use their services because I was 700 miles away saving the life of a family member from cancer. I can provide emails and documentation. Correction to credit report and no further contact with business or harassing bill collector requeted. Sincerely,**************************

• Initial Complaint

  02/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I joined Amped Fitness at the very beginning (when it opened in 2023) and have experienced reoccurring safety issues in the gym daycare such as inattentive workers who are regularly seen on their phones or personal devices, watching videos, with headphones in and not attending to the safety of children.I've brought this up to management and to ******, the childcare director, on multiple occasions. Sometimes it resolves, but with each new wave of employees, it comes up again. There are no cameras in the gym daycare and ****** does not frequently check in and observe her employees. I attend the gym almost daily, in the morning, and have only seen ****** a handful of times, so problems in the daycare are only addressed when members complain. I was told by ****** yesterday that my complaints cannot be accommodated anymore, and because I was forced to confront another member due to the daycare employee not feeling like she had any power, my membership is now being cancelled. I have fully explained the situation and the incident that occurred in more detail in the attached document.In summary, I feel like I am being discriminated against because I am the parent that witnessed this incident and was forced to confront another member when the daycare staff refused. I am now being targeted and denied my membership because I've spoken up when other parents have asked me to. ****** doesn't want to take responsibility so she is just trying to make me go away. She admitted to me that she is believing someone else over me and that is the grounds of my cancellation. She also said I would be refunded money for my cancellation but It shows in the cancellation document, with a forged signature of mine, that I'm being charged over $50 for this cancellation which is being done against my will. I'm being punished for speaking out about an alarming incident that wasn't addressed properly by staff and by ******, and she is hoping to shove it under the rug by removing me.

  Customer response

  03/07/2024

   
  Complaint: 21274732
  
  I am rejecting this response because:
  

  This email is in reference to complaint  ID ******** for ********************. I just wanted to provide an update as to what has occurred since I've submitted this complaint.

   

  The regional manager emailed me on 2/15/24 in response to what occurred on 2/9/24 at the gym. He made no reference to my specific questions about cancelling my cancellation fee and refunding for the month of February. His email was both disrespectful and condescending and he took zero responsibility of the actions of his staff.

  His email above references multiple inaccuracies: instances in which I had apparently made employees and other members uncomfortable by 'overspeaking' my concerns, however aside from the childcare incidents (which were emergencies and needed to be brought to management attention) which are all well documented, I have had zero run-ins with employees or other members. When I asked if he could provide me with the specific details of these 'multiple incidents in which I overspoke' so I know what information they are collecting on me, he never responded. So their basis for cancelling my membership is completely unfounded and there are, in fact, multiple times that myself and other parents went up to management to bring about issues with childcare, respectfully. These are documented through emails and texts, but he is lying and denying all of this in his email. He also said I stated a lot more than what I said in the email to him--perhaps he did not read my super detailed email that I sent to ****** (and was forwarded to him) immediately after the childcare incident occurred. This was all well documented in my BBB complaint as well. Again, he is denying things that actually happened and that I have documented proof on.

   

  Since this email, my husband has had to assume communications with this company as no one will respond to me.

   

  On 2/16/24 my credit card was charged TWICE for the cancellation fee of *****. So, a total of $106.98 was charged and this was all after my signature was forged on the cancellation documents. No one has responded to my emails about this or this complaint. I have had to dispute these charges with my credit card company and change my cards and account numbers as this company continues to fraudulently charge me. I have not been refunded for the month of February. These were all things that ******, the childcare director, said would happen when she was on the phone with me. She is now denying that she said this, but did tell my husband that the cancellation fee would not be charged, which didn't happen, instead it was charged TWICE.

   

  What are my options at this point? This company is willingly putting children at risk and making zero effort to make the environment safer, discriminating against concerned mothers and defaming their character by claiming they 'overreact' when huge safety concerns are brought to management and NOTHING is done, forging signatures and fraudulently charging member accounts, all while denying they did anything wrong.

   

   

  *********************

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I decided to purchase training sessions along with my monthly regular membership with GM, KJ, as things were going well. Later I wanted to add more sessions and was assured by KJ that she didnt have to do this and that anyone can help. My app and email notifications never matched most of the time with what my trainer and I had scheduled.I was told at one point even though the funds were in my account that I could not coming to the gym unless the money was pulled out. I wondered why it wasnt taken out just like every other month. I was asked if they could do a hard pull and I agreed. I had legitimate concerns and wanted to go over everything with **. I never got anywhere with phone calls or clarification. The one time I happen to catch her answering the phone I wanted to go over everything to understand the thumb scanning and why that scanner which kept track of sessions, wasnt working most the time. No answers, no return calls/emails or ability to meet in person. Nothing ever made sense and a lot of things seemed off. I left my information several times and was never able to get a return call from KJ. The last time I called she happened to answered she seemed abrupt and said aggressively how can I help you it was loud in the gym and I couldnt hear half of what she said so I just said thank you, and got off the phone in tears, later on July 24 at 12:30 PM I had my 30 minute session and had concerns about clarification and a District Manager happened to be there. She was glad to help me out and went ahead and scheduled an appointment for July 25 at 5 PM for KJ and I. Later received a generated email that evening stating that my meeting with ** was canceled. So concerned, I called the gym the next day to ask the front desk girl if KJ had anything on her schedule, and she said no. I want to be free and clear of this gym financially, and in every other way. The stress caused me to get shingles. Which took over two months to get over.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I got my "free" fitness consultation and they did a body fat percentage scan with a handheld scanner and proceeded to tell me that I am 30% body fat and overweight. This really messed with my self-image and when they dug into what was holding me back, I obviously felt bad about myself and bought into "needing a personal trainer". My goal is to win a bodybuilding show. So they put me with a trainer and 4 or 5 days later, they measured my body fat on a different machine and i was 23% bf. ????????? I still had it in my head that I was overweight now and figured the trainer would give me a caloric deficit to lose weight....nope just a PDF with a list of foods...and no calorie or macro customized to my goals, which is what they told me a trainer would do. Meanwhile, in this original consult, he went over how my static workout plan wasn't a good plan for losing fat so he said my trainer was also going to be doing high intensity workouts with me...nope. We did the EXACT same type of plan I was doing before. My trainer had no idea about bodybuilding or competing in shows. On week 3, she asked about my food and said I wasn't eating enough calories to "gain weight and muscle" and I was so confused because apparently I was overweight, why would I not be in a calorie defecit? This is when the scam starting to come to light for me. So when I confronted the manager who scammed me, he didn't seem to think anything was wrong and was definitely not going to refund me or cancel my plan. But what is the most messed up is what this did to my self-image. The body fat percentage was wrong. They promised high intensity workouts to lose fat...that didn't happen. There was no customized meal plan. There were no check ins like promised. I was given a trainer that had ZERO experience training someone to compete in a bodybuilding show. This is wrong on every level. I deserve a refund for the $230 I paid AND the $200, $250, $29, and $54 they are going to try to charge me in a few days.

  Business response

  11/07/2023

  Good Morning ********,

  I do apologize for your frustration with your program. We never want our member's to feel like they are not getting what they need. One thing I can say is, it can be confusing to understand the best way to get the best results for our body! Most commonly your trainer will not have you in a calorie deficit (which is contrary to most people's belief) starting off because we have to build your metabolism back up. Often after years of not having the most conducive eating patterns our metabolism started to slow down and the only way we can speed it back up is to slow add calories back into our routine to increase what our body considers normal. Once we can increase your maintenance calories than we can focus on putting you in either a surplus or deficit based on those goals. I am sorry if that wasn't explained to you and can understand where the concerns might be but rest assure we are setting you up for the success you want! I do see that your trainer did upload your nutrient guide and tracking metrics on your app which breaks it down even more for you along with your workout plan. 

  In terms of your check-in evaluations, we do those once a month with you to assure consistency with tracking your progress! Currently, you show that you are 3 weeks into your program and that your evaluation week would be this up coming week. This evaluation week is also the best time to bring any concerns to your trainer so they can clear any of that up for you and also to make sure we can adjust your program accordingly. 

  Again, I would like to apologize on behalf of Amped if we didn't do a well enough job explaining the process to you better in the beginning! We want to make sure you understand how we are going to support you along this journey to get you to your goals! If you have any other questions please don't hesitate reaching out to us directly and we can help you out with them.

   

   

  Customer response

  11/08/2023

   
  Complaint: 20825406
  
  I am rejecting this response because: I am a trainer, certified holistic health coach, yoga teacher & nutritionist. I do not need to heal my metabolism. I am healthy. Your manager/salesperson told me I was overweight with a test that was WRONG. He said I was 30% body fat and went on to say I am OVERWEIGHT. This is false. The trainer did my stats on a different machine (days later) and it showed 23%. (it is completely impossible that i lost 7% bf in a few days) This is inacurate information and he called me overweight to push me into the sale. The trainer I was assigned to has ZERO knowledge about the bodybuilding show I am competing in. I was pitched the sale immediately after he FALSELY told me that I was overweight. I deserve to be completely refunded. This is harmful to my body image. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had signed up for a gym membership on Jan. 25, 2023. I did not think Amped fitness was a good fit for me, so I came in to cancel my membership on Jan. 27, 2023, within the 3-day grace period which within the contract states I have 3 days to cancel to receive my full refund. It is March 14, 2023, and I still have not received a refund for the amount stated above. I contacted them through email, and it's been more than a week and have received no response. The agreement number is ***********
  

  Business response

  03/29/2023

  Membership was 3 day clause canceled. Refund was put in originally but didn't went through. just did the refund again. ************ <-- ******* number. should take 3-5 days to receive will be received on card on file.-*************

  Customer response

  03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩