Business ProfileforPlanet Fitness

I am writing to complain about the unprofessional behavior of *****, an employee who worked a late shift on June 16th, 2024. His actions and demeanor were not only unprofessional but also damaging to the reputation of the Planet Fitness (**) center.During our interaction, ***** displayed a complete disregard for customer service ethics. He refused to answer questions, behaved rudely, and ultimately prevented me and my guest from accessing the gym, which directly contradicts the service for which I am charged. Furthermore, without any prior notice or explanation, my membership was terminated via a call from an unfamiliar person (who didn't even introduce themselves). Despite this termination, charges for the membership continue to be levied against me (including the new year's cycle initial fee).I strongly dispute any claims of rule violations as alleged by *****, and I possess records to substantiate my compliance with all fitness center regulations. Therefore, I request the following actions be taken:1) A thorough investigation into *****'s conduct on June 16th, ******) Restoration of my membership and a refund for the months I and my guest were unjustly denied access.3) Implement measures to prevent such incidents from recurring, ensuring no other customers experience similar treatment.This experience has left me with a negative impression of Planet Fitness. The prompt and fair resolution of this issue is crucial in maintaining the integrity and customer trust in the ** brand.Thank you for your attention to this matter. I look forward to resolving the situation.