Business ProfileforSwim Spa Factory 2

December 2022 - we purchase a swim spa and was promised to have our spa by Christmas - this didn't happen. The concrete was not level. They set the spa on the side of the ground while waiting to have the concrete leveled for about 2 weeks. After 2 weeks, the concrete was to have been ready for the spa. They set the spa and it was still unlevel. They put screws on the side of the spa to **** it up. They put material under the spa to level it. Finally, they set the spa and it still wasn't level. Since then, we noticed a crack in the entrance area near one of the intake ports. Called ***, he arranged for a repairman to come out. Finally when he came out he sanded the area an said that there was a whole that had been cut in the wrong location - the factory had repaired it. He repaired it again. Repair in not satisfactory - rough surface and doesn't match the original surface. *** keeps insisting that is a new spa. How can this be considered a new spa when the original repair was done at the factory? It now as two repairs in the same area. The last time I spoke with ***, he was rude and got very loud with me. We were to have the spa up and usable in December for health reason for my girlfriend. We were unable to use it until February. If we had known it was going to take this long, we would have gone with another company. W feel completely misrepresented by *** and ***** (the sales person). I might add at this point the *** is the worst person to deal with.