ComplaintsforKentucky Colonel Motel
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Complaint Details
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Initial Complaint
04/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Traveling for nursing went to this motel because it has low rates. Paid for a couple of days my other half paid for the room I was at work. After work was supposed to go to office and give them my ID I had my babysitter watching my 4yr daughter so while I was at work one of my family members went to motel to get them and take them to store the owner of the motel called the police on my babysitter and my 4yr because my family came to pick them up and she said no visitors I told her they was just picking up the kids to take them to store she didn't care she kicked them out without giving a refund.. the worst thing my baby had to experience..Business response
04/22/2023
To whom it may concern,
We at the Kentucky Motel have a policy of no guest are allowed in the rooms at the motel, the only people allowed in the room are the customers that provided their IDs and paid for the room. This policy is enforced to all guest staying at our property and we explicitly told them upon check in and was on the registration card that was singed by the guest. None of the three people, the babysitter and the 2 people that were who visiting the room, were on the registration card. We were not informed that there was someone else not on the registration card staying in the rooms while the and while having others visit and enter the room.
Sincerely,
Kentucky Motel Management
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.