Share
Business ProfileforRSP USA
At-a-glance
Overview
Products & Services
Business Details
- Location of This Business
- 5110 Lena Rd, Bradenton, FL 34211-9514
- BBB File Opened:
- 8/5/2019
- Years in Business:
- 26
- Business Started:
- 9/29/1997
- Business Incorporated:
- 9/29/2004
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of CQ1061033 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 3/31/2025.
These agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of BK3204530 for this business, issued by Florida Department of Business & Professional RegulationThese agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
- Type of Entity:
- Corporation
- Alternate Business Name
- RSP USA, Inc.
- Hours of Operation
Primary
- M:
- 8:00 AM - 8:00 PM
- T:
- 8:00 AM - 8:00 PM
- W:
- 8:00 AM - 8:00 PM
- Th:
- 8:00 AM - 8:00 PM
- F:
- 8:30 AM - 8:00 PM
- Business Management
- Mr. Marston Lentini, President
- Ms. Inna Snyder, Broker
- Ms. Shannan Garman, COO
- Mr. Steven Snyder, CEO/Owner
- Contact Information
Principal
- Mr. Marston Lentini, President
Customer Contact
- Mr. Marston Lentini, President
- Ms. Inna Snyder, Broker
- Ms. Shannan Garman, COO
- Mr. Steven Snyder, CEO/Owner
- Mr. Dominic Lentini, President
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ellen R
10/12/2022
RSP USA Response
10/13/2022
*****, thank you for your feedback. We take these concerns seriously, as our 25 years in business has been largely based on providing good customer service. We are in no way a scam company. We were indeed closed for several days for the hurricane, as it impacted our coast directly, and mail was delayed in this area due to the storm - however, this likely did not impact your mailing timeframe. I spoke with our **************** Manager for Postcards today, and she informed me that immediately following a chat you had with a team member, she reached out by phone right away and left you a voicemail detailing the following:
Your order was placed right as our office closed on 10/5. Our turn-around time for orders is ***** hours, and your order was printed and provided to the sorting facility for mail on 10/7. The following Monday, 10/10, was a postal holiday. Your order was mailed first class; estimated delivery time according to **** is 5-7 business days. According to ****, business days do not include Saturdays, Sundays, or holidays. At the time of your contact with us, your postcard was in the mail stream for two business days. With first class mailing, our tracking typically shows up on the 5th business day. As of 10/13, the Postcard Manager has not received a return call, but will be reaching out to you again today to attempt one more time to contact you in hopes of resolving your concerns.
Thank you for the opportunity to serve your real estate marketing needs, and for sharing your feedback with us.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.