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Find a Location

Gettel Hyundai of Lakewood has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforGettel Hyundai of Lakewood

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/13/2012

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This car dealership specializes in Hyundai sales and auto repair services.

    Products & Services

    This car dealership specializes in Hyundai sales and repair services

    Business Details

    Location of This Business
    5921 E State Road 64, Bradenton, FL 34208-6201
    BBB File Opened:
    4/12/2001
    Years in Business:
    23
    Business Started:
    11/1/2000
    Date of New Ownership:
    8/2/2011
    Business Incorporated:
    11/1/2000
    Accredited Since:
    9/13/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of VF/1001655-1 for this business, issued by Department of Motor Vehicles-Tallahassee

    These agencies may include:

    Department of Motor Vehicles-Tallahassee

    2900 Apalachee Pkwy # B441

    Tallahassee FL 32399

    (850) 617-2000

    BBB records show a license number of VF-1042560-1 for this business, issued by Department of Motor Vehicles-Tallahassee

    These agencies may include:

    Department of Motor Vehicles-Tallahassee

    2900 Apalachee Pkwy # B441

    Tallahassee FL 32399

    (850) 617-2000

    BBB records show a license number of MV84771 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 2/3/2026.

    These agencies may include:

    Florida Department of Agriculture & Consumer Services

    2005 Apalachee Pkwy

    Tallahassee FL 32399

    (800) 435-7352

    https://www.fdacs.gov

    BBB records show a license number of MV9906205 for this business, issued by Florida Office of Financial Regulation. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Florida Office of Financial Regulation

    101 E Gaines St

    Tallahassee FL 32399

    (850) 487-9687

    https://www.flofr.com

    BBB records show a license number of W067917 for this business, issued by Department of Financial Services

    These agencies may include:

    Department of Financial Services

    200 E Gaines St

    Tallahassee FL 32399

    (877) 693-5236

    https://www.myfloridacfo.com

    Type of Entity:
    Corporation
    Alternate Business Name
    • Gettel Bradenton, Inc.
    Hours of Operation

    Primary

    M:
    8:30 AM - 8:00 PM
    T:
    8:30 AM - 8:00 PM
    W:
    8:30 AM - 8:00 PM
    Th:
    8:30 AM - 8:00 PM
    F:
    8:30 AM - 8:00 PM
    Sa:
    8:30 AM - 7:00 PM
    Su:
    12:00 PM - 5:00 PM
    Business Management
    • Mr. James C. Gettel, President
    • Mr. Robert Bisplinghoff, COO
    • Mr. Jay Alexander, General Manager
    Contact Information

    Principal

    • Mr. Darrin Shelton, General Manager

    Customer Contact

    • Mr. James C. Gettel, President
    • Mr. Robert Bisplinghoff, COO
    • Ms. Rosemary Garza, Controller
    • Mr. Darrin Shelton, General Manager
    • Mr. Jay Alexander, General Manager
    Additional Contact Information

    Fax Numbers

    • (941) 744-1160
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/17/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On March 12, 24. I went into Gettel to complete a trade-in on my 2013 Lexus for a 2020 Jaguar ******* They had the price advertised for $26K I ended up owing an additional $1K on my trade so the total with taxes and fees was around $28,700. As I was signing my sales contract I noticed numbers that were much higher $36K i immediately stopped signing and informed the loan officer i wasnt agreeing to this. What he did was extend my loan all the way to 84 months added in an extra 10K (for him to pocket but adding the extra year makes the monthly payments lower). I was furious and told him to transfer everything back to my original car and I refused to do business with thieves. They begged me to continue with the sale ripped up the contract that had the extra $10K added to it and had me re-sign while apologizing for the inconvenience stating they just wanted me to be happy with the new car and the sale. A month later I received a call that Gettel wanted me to come back in and resign my contract bc it never went through with the credit union. The loan never went through with the credit union bc they still went and submitted the original contract that was torn up in front of me that was 10K more than sticker price and I never agreed to. When you sign youre signing digitally so I presume they just reprinted and submitted the contract with the larger amount. Thank God the bank wouldnt approve me for that much of a loan but I was approved for the correct amount of $28K on April 17th 24. I went into Gettel to sign my new contract and was given my 90 day/3000 warranty. I contacted service to schedule an appointment and have been tossed around all week only to hear from my service advisor *** that they will not be covering my warranty. I asked to speak with someone above her. I got ****** the untrustworthy loan officer that submitted falsified documents to intentionally make a large commission off of my sale. He said my warranty wasnt signed by them so will not be honored
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Elisha O

    1 star

    09/14/2022

    Due to a recall for the Anti lock breaks that has been active since January and Hyundai is apparently incapable of repairing, my motor blew up while I was driving it. I had to take it to Hyundai due to this (I purchased with ****** next door) and I am trying to be patient but there is nearly 0 communication, I have called the location leaving multiple voicemails BEGGING for a call back, I was told I can text for updates which takes days and get a bare minimum update. This is my only way around, Hyundai did not provide a rental so I am paying out of pocket for a car and being jerked around. I get the situation you're busy and can't tend to everyone immediately but this was your company's negligence and poor cars, and I'm paying for it. You're filling my emails asking to buy my car but I cant speak with anymore but a voicemail, I would gladly sell it and let you take your sweet time playing with the car, at least I could go back to ****** and get one of their cars and have their great service instead of this poor excuse of service. This will be my last car manufactured by Hyundai. Extremely poor experience

    Local BBB

    BBB of West Florida

    BBB Reports On

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