ComplaintsforBradenton Prosthetics & Orthotics

• Initial Complaint

  05/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started seeing **** at Bradenton Prosthetics in October 2022 to have them design and fabricate a new socket for my below the knee prosthetic leg. I was upfront and explicitly clear with **** my leg was difficult to fit due to scar tissue and my activity level. Several test sockets were fabricated, the third finally was decent for light day to day activity. This was around December or so. I tools **** at the time thought I did not think it would be a good as needed when I started playing golf again. Due to some health issues on my part, progress was delayed. I was unable to play golf to test the socket further. Unfortunately, I agreed to sign off on the insurance and get **** paid in full for the complete project Thats where the problems began. It became very difficult to schedule with ****. He completely stood me up for one appointment after me driving 40 minutes to his office. He instead chose to see a non patient, perhaps it was a vender. This came to a head Friday April 28. I called ****. No return call. I was having severe issues with the socket, had two open sores caused by friction and a poor fit. I texted him, he said hed call me back Monday. I then texted him, politely and professionally registering my frustration and concern over his recent evasion of seeing me. No response. Monday, no call back. Tuesday, a letter via email stating he was releasing me as a patient. He was refusing to complete the socket. Further, he was keeping around 95% off the insurance money. He threatened to call the authorities if I showed up at his office for the previously scheduled appointment the next day

  Business response

  05/04/2023

  We have gone above and beyond to try to meet ******************** demands and provide a professional service since November 2022. Due to HIPAA guidelines all that we are able to release is the patient violated three of our office policies, which is grounds for discontinuance of services from our practice. He continues to pursue his grievances via aggressive and abrasive emails, texts and voicemails, instead of handling his grievance through his insurance company which is standard in any medical practice. Due to his continued aggressive, abrasive behavior and actions it is unfortunate but in today's world the fact is our office staff no longer feels comfortable or safe in his presence. 

  Upon release from our practice, voluntary overpayment refunds were issued to both his primary and secondary insurance carriers. Following his insurance guidelines, he was provided alternative medical practices for his continuation of future care. 

  Customer response

  05/05/2023

   
  Complaint: 20013398
  
  I am rejecting this response because:

   

   The response is packed full of lies. He said I violated 3 of their business policies. Ask him to produce one single document, text or email where they advised me I was violating anything. They cannot. Only after the Owner took my money and then refused service did he start making up these fabricated issues. All lies. Dots it make sense that a business owner would terminate a good paying client spontaneously without having put something into writing? Not one single thing? Theres a reason for that. Hes a liar. Ask him for the proof by supplying you the documentation. 
  
  Sincerely,
  
  *********************

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