Complaints

This profile includes complaints for Gulf Coast Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gulf Coast Property Management

  11051 Gatewood Dr Lakewood Ranch, FL 34211-4916

  
• 

  Gulf Coast Property Management

  1101 Periwinkle Way # 1008 # B2 Sanibel, FL 33957-4708

  
• 

  Gulf Coast Property Management

  243 N Lime Ave Sarasota, FL 34237-6123

  
• 

  Gulf Coast Property Management

  1846 S Tamiami Trl Venice, FL 34293-3135

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company doesn't do repairs even when it includes health issues. I have had a broken septic tank pump for over 2 years. This company keeps giving me the run around for this long. had 3 septic companies out and didn't let them fix it. had plumbers and electricians that don't repair septic pumps. I have an attorney for this but in ******* the landlord/property management have more unfair rights than a tenant does. we are being gouged by these places and people. every company that came out said that Gulf Coast doesn't pay them. today the electrician came to my house to tell me he doesn't fix the pump and the Gulf Coast doesn't pay their bills. he had to write them off from last years bills for non payment but they will charge me for late fees when I withheld my rent. double standard. also the *** on my lease is in violation of Florida law about being not registered with the ****** of Florida and also the department or revenue. I would like to start legislation to make landlords, brokers, and property management companies accountable. I have contacted our Governo, state and federal representatives about this issue. please do the same. squeaky wheel gets the grease. I attached my attorney certified letter that was sent to them on January 30th.

  

  Business Response

  Date: 03/17/2025

  Good afternoon,
  
  I would like to inform you that the issue was addressed on February 6th by B & K Plumbing. We dispatched the vendor to repair the float switch and have received the invoice reflecting the completed work. Additionally, we have not received any further communication from the tenant regarding issues with the septic tank. It is worth noting that we contacted multiple vendors before securing one with availability. Please find the attached invoice for your reference.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to get a property owners to fix our air conditioner for over a month they have people to come out but it's not fixed yet they will not contact me the property management manager and I need to know what I need to do next they're not giving me no slack on my rent and I've been over a month without air conditioner

  

  Business Response

  Date: 10/28/2024

  Hi ****, I looked over the communications on this and we have been in constant contact about the issues you have had with the *** It looks like it has been resolved and you apologized for yelling at us.

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22468124
  
  I am rejecting this response because:
  
  Yes the A/C issue was fixed but we went a whole month with no air conditioner before they ever sent anyone out to fix it,then all the pain and suffering now there is another problem we haven't ever been late on our rent and I emailed and texted and asked them to be a week late until I get paid and she said the daily late fee will still apply then the next day they put a letter on our door that said if the rent isn't paid they was gonna make us get out within 3 days, and the people lives nextdoor have been over nine Thousand Dollars behind I seen with my own eyes and they still live there. We are in a duplex and the neighbors are hooked to us so there are by the same company, We feel that we are being discriminated because we contacted better Business bureau I'm going to send an attachment of the letter that was attached to our door which is a different amount then what I had to pay the letter was put on the door the next day after we had a verbal agreement for me to be one week late.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a condo at *********************, Unit 1204 for the week of 10/4-10/12/24 from Gulf Coast Vacation Rental in *********, **. We were ordered to evacuate the unit on Monday, 10/7/24 due to the hurricane, ******. We were unable to return due to police orders and damage to the island. I would like a refund for the days we could not use the unit. That would be 5 days. They refuse to give us our money back. They told us we should have bought travel insurance. They NEVER offered travel insurance. My complaint is they need to have compassion for the fact we had to evacuate along with everyone else on the ***************** in *******. That unit had we not rented it would not have been able to be rented due to mandatory evacuation. We are only asking for the days we could not use the unit. There hiding behind we should have bought trip insurance when we were never offered is unprofessional. It shows this company has zero respect for their customers.

  

  Business Response

  Date: 10/28/2024

  As per our Terms and Conditions, Gulf Coast Vacation Rentals does not provide refunds for unused nights due to unforeseen circumstances, including natural events like hurricanes. However, if you purchased travel insurance, we encourage you to file a claim through your provider, as they can assist with potential refunds for interruptions due to mandatory evacuations or property issues. You can start your claim at Trip Preserver Claims.

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22455186
  
  I am rejecting this response because: 

  NOT ONCE DID THEY TELL ME ABOUT TRAVEL INSURANCE  AND NOW THEY HIDE BEHIND we should have purchased travel insurance  They were eager to let us know how soon we needed to get them the 20% deposit or they would cancel our reservation  Please read their email I received on April 2, 2024  

  
  Reference: 7M2RG7
  Dear ****** ********,
  Arrival Date: 10/4/2024 - Check-In Time is 4:00 PM or after
  Departure Date: 10/12/2024 - Check-Out Time is 10:00 AM or before
  
  We require you to send us with immediate effect a NON-REFUNDABLE check for your 20% deposit made payable to GULF COAST PROPERTY MANAGEMENT for the amount of $314.32 to the following address:
  GULF COAST PROPERTY MANAGEMENT
  ***************************************************
  Please reference the check with the Booking ID in the top right of this email.
  
  Please let us know when your deposit check has been dispatched as we need to assure the owners you are progressing the reservation. If it is the balance check you are dispatching, we will need it to be sent by check so that it arrives no later than 60 days prior to your arrival date. We suggest you put a reminder in your calendar to ensure this is sent on time as it can take up to a week or more for it to arrive by post. 
  
  Once we have received your deposit or balance bank transfer, we will send a reservation confirmation to your email address to update your records.
  
  Many thanks!
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/28/2024, I reached out for cancellation of a rental property via ****** due to a hurricane devastating the area. ********************** is flooding and the city is closed. I was firmly told that they will not be issuing a refund based on their listed policies and advised that we shouldve bought travelers insurance in case something like this happened. I was dumbfounded that they could have such horrible customer service. I visited ******************** and began reading the reviews. It seems that many people have the same response from this company when they have an issue zero help whatsoever. They actually give an attitude and feign empathy but do nothing to resolve the issue.

  

  Business Response

  Date: 10/25/2024

  Please provide the reference number and address ofthe property they were renting, we could not locate the account with the information provided.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid August rent July 31st I paid September to rent, I notified the mat property management company that the water heater was in working August 1st August 2nd August 3rd August 4th and August 5th someone didn't come out to August 12th when someone came out still no hot water now rolling on into September 9th and I still do not have hot water available to my home I notify the company multiple times on multiple occasions that the hot water is not working but they notify me rent money and said they're door threatening me with a three day notice if I didn't pay the rent now I still don't have hot water.

  

  Business Response

  Date: 09/16/2024

  HI *******,

  Thank you for your inquiry. We have dispatched several plumbers and technicians to the unit to investigate the issue with the water heater. Each technician and inspector has confirmed that there is hot water available in the unit. Please note that the water heater is a tankless model, which requires some time to heat the water. We appreciate your understanding and encourage you to allow sufficient time for the water to reach the desired temperature. Thank you.

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22262310
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *********

  It's instant hot water for tankless water heaters educate yourself well with the products that you are using in your home you should know that it's instant hot water it does not take a few minutes for it to heat up and if it did heat up why is it still running cold water in the master bedroom I should have hot water available to me and my family it's now September 19th ****************************** the home the dishwasher is not working properly because of the hot water heater!. 

  It's not acceptable just replace the water heater?? 

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting a house from them. We have had problems with the air conditioners for 2 months. *** made multiple requests for them to fix it and called the office but no one will return my calls.

  

  Business Response

  Date: 08/26/2024

  Good afternoon. This issue was taken care of. The length of time this took was due to having multiple vendors out to check the problem and get a proper diagnosis. We have been in constant contact with the tenant, and the ** has been fixed. 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed lease for unfurnished condo with Gulf Coast Property Mgmt on 5/31/2023; vacated property 6/30/2024 as per lease agreement. Problems started immediately upon occupying property- lock box hanging off door (key removed which felt unsafe), no mailbox key or amenity bracelet left as required. I purchased ************** for $85 which was not reimbursed. Condo was not clean when I moved in - I spent days cleaning the condo & hosing out the garage. The condo walls were "patched" with the wrong ************ of paint and never fixed. Biggest complaint was freezer totally not working over the summer - reported but not fixed for 3 months after report date. Dishwasher out of service for 5 weeks. When garage door opener wasn't working I was asked if I even used the garage.Two security deposits were collected in the amount of $2995.00 each when the lease agreement was signed. One with the ***** Key condo association was returned in full. Gulf Coast Property Management returned $2,547.33 of my deposit. $123.45 was withheld for professional carpet cleaning. I have no issue with that. I do, however, question the "mandatory" professional cleaning service fee of $323.92. The lease says they can charge a mandatory cleaning fee, however, my condo was not clean when I moved in and was spotless when I moved out. - only exception - had to turn off self cleaning oven mid cycle as it was overheating - so not a spotless oven. I understand the terms of the lease, Gulf Coast Property Mgmt maxed out what they could collect for cleaning services. What I don't understand is the gall to do that when the property was not cleaned or properly maintained (by them) when I was a tenant.I would have preferred to have handled this with the management company directly. Unfortunately calls to the assigned property management contact (************************* ************) or the manager, (************************* ************ were not returned which is (and was) typical.

  

  Business Response

  Date: 08/13/2024

  Hi *****,
  
  Thank you for sharing your concerns with us. We acknowledge the frustrations you've experienced. Please be advised that the mandatory cleaning fee is a standard part of our policy. If you had arranged for a professional cleaning service to clean the condo upon your departure and provided us with the receipt, the cleaning fee could have been waived. Even if the property appears to be clean when vacated, we still require a professional cleaning service to ensure the property meets our standards, as outlined in the lease agreement you signed.
  
  Regarding the dishwasher issue, we experienced a delay due to a broken part, which required us to wait for the replacement to arrive. Similarly, the evaporator fan for the freezer was also broken, leading to further waiting time. Concerning the *** situation, we have raised this issue with our leasing agent and are currently awaiting their feedback.
  
  Thank you for your understanding, and please feel free to reach out if you have any further questions.

• Initial Complaint

  Date:06/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The homeowners are filing a complaint against Gulf Coast Vacation Rentals for a dysfunctional owners portal, undisclosed fees, and aggressive behaviour. Our contract, signed in Aug. 2023, faced delays in property listing until Nov., causing financial loss. The company listed our property with errors & imposed undisclosed fees, significantly raising rental costs. Mismanagement led to only one booking in seven months, below agreed rates. Issues persisted with the owners portal, and management changes worsened the situation. The contract termination stemmed from a double-booking issue in Mar. 2024, exacerbated by the company's refusal to take responsibility. Despite our efforts to resolve the situation, Gulf Coast demanded excessive penalty fees, doubling their commission. We urge the BBB to investigate and address these concerns, seeking fair practices in the vacation rental industry.

  

  Business Response

  Date: 06/21/2024

  Hi *****. Thank you for writing us. You did have a conversation with our COO and it was suggested you try making the reservation again, as our system allows owners to book dates years in advance. I also offered to assist you over a call, with screen sharing, if you continued to have trouble. I noticed you successfully entered an owner booking for January 2025 yesterday, confirming there was no system issue.
  
  If a booking isnt on the calendar, it isnt confirmed. I understand your frustration, as this is an unfortunate situation for everyone involved. One of us will need to inform the guest that the home they booked is unavailable. Gulf Coast has handled this booking correctly. Your calendar was open, a guest inquired, and we secured the booking, exceeding the revenue levels you specified.
  
  Remember, when a cancellation or relocation like this happens, it affects our companys reputation, not just yours, *******, or *****. It impacts our industry. The Hyatt wouldnt call to inform you that your reserved room is no longer available and offer a sister hotel instead.
  
  The sales opportunity for this new booking arose because your booking wasnt on the calendar. Its not Gulf Coasts responsibility to add owner stays to the calendar. Should I have called you days after our conversation to check if you had decided to keep the booking? You hadnt added it to the calendar or emailed me about any further issues with placing reservations. Our last conversation clarified everything and set clear expectations moving forward.
  

  Customer Answer

  Date: 06/28/2024

   
  Complaint: 21793464
  
  I am rejecting this response because:
  
  We will start by stating we are dissatisfied with the response and thus do not accept Gulf Coast Property Management reply.  Gulf Coast Property Management is once again denying any responsibility for their portal failure. We could not block off the desired dates, so we verbally informed their management team on various occasions, and they booked the dates regardless. That is what has caused the double booking in question. 
  
  The double booking is in addition to the other existing concerns that they failed to address in their reply letter.  These concerns included the extensive delay our rental property went live on their website (3 months), their many errors in the listing, the additional undisclosed and misquoted fees, booking a rental for a significant financial loss, and inconsistent correspondence over the life of the contract. 
  
  It is important to note that Gulf Coast Property Management's aggressive and bullying behaviour was also unacceptable. This pattern of behaviour is evident when reviewing other complaints on the BBB  and other review websites.
  
  We want to make it clear that we will not accept any penalties imposed due to Gulf Coast Property Management's failure to fulfill their obligation of providing a functioning portal. The other concerns were also significant and not addressed in their response.
  
  
  Sincerely,
  
  ******************* & *****************

  

  Business Response

  Date: 07/01/2024

  Hello,

  Again, we stand by our Management Agreement and the sequence of events that led to this financial charge against the you. There was no portal failure. As soon as we got the booking in question, your portal worked and you were  able to enter your own reservation immediately after. Thank you. 

  Gulf Coast Property Management 

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21793464
  
  I am rejecting this response because:

  Again, we stand by our truthful statements that the portal did not function properly. Gulf Coast Property management was made aware that we were unable to block off dates for 2025 from our side, and they still made a booking despite this information, resulting in the double booking. 
  
  We are in disagreement with their statement, your portal worked and you were able to enter your own reservation immediately.
  
  The owner booked the reservation in question on the morning of March 1/24. There is a signed contract to prove this fact.  The homeowners then tried to book the rental and were unable to access the 2025 dates. Later that day (March 1/24), during a scheduled virtual meeting with the Gulf Coast ***, the homeowner made the *** aware of the malfunction of the owner's portal.  He stated he would block the dates. It was still not blocked off on March 6th, and during another virtual meeting with the ***, the homeowners once again reminded the *** to block it off as they were unable to do so.  At NO time during either call did he mention that it was their policy not to block the dates as we requested. We have made them aware of their poorly functioning portal in the past. We contacted their previous manager, ********, and she changed booking dates in the past at our request because of the poor functionality of their software.
  
  We strongly feel that we have acted in good faith. We notified their management team of their poorly functioning platform and gave them verbal instructions to do what we could not do.    
  
  Furthermore, Gulf Coast Property Management has yet to address the other issues. These issues were so serious that we were advised to file a formal complaint with the Federal Trade Commission.   The unresolved issues include aggressive and bullying behaviours by both the *** and owner of Gulf Coast Management, extensive delays in listing our rental property on their website (3 months), numerous errors in the property listing, additional undisclosed and misquoted fees that only went to their company, unilaterally booking a rental significantly less than what was discussed with the owners, and inconsistent correspondence over the life of the contract. 
  
  Their poor performance and unprofessional conduct have resulted in financial losses and emotional distress for the owners.
  Sincerely,
  
  ******************* & *****************

• Initial Complaint

  Date:04/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first complaint was in February of this year and was related to charges that were in the January report. We had stated to please let us know first if there was any issue related to our house. Also, in that complaint in point #2 I had said that I noticed a "LACK OF COMMUNICATION" on your part. Response to that complaint was I'm sorry it won't happen again In March another complaint was issued about the additional charges in the February report and ***** stated we understand your frustration but it won't happen again Now in April when we read the March report we find again an additional charge for BACKFLOW. As you can see in the attachment we already pay BACKFLOW to the **** Now they have deducted that money from me where I have already paid it to the **** So because of the lack of communication, I have to pay double for the BACKFLOW. ? I am really frustrated with the poor management that they have with my property, as they know in my previous complaints in January, February and March. I had let them know in the previous statement that as an owner I do not have confidence in their service since it is unprofessional and our contract should be canceled since I have not seen any improvement in your service. There is a big difference in what the agent of their company told us prior to signing the contract and the reality of the service they have provided. She was very professional and the service I receive is very poor and questionable. I appreciate all your cooperation.

  

  Business Response

  Date: 04/05/2024

  Hi *****, we understand your frustration however as your Account Manager discussed with you already, there was an annual backflow inspection needed, as requested by the County and sent to the property address. We received the Countys request from the tenant and ordered the typically time sensitive inspection to avoid water shutoff. The invoice was $69 and you as the owner would not have been notified of this annual test. It is rare for an *** to pay for this inspection and to be responsible for an annual test for a property. We would only have known this if you initially told us that this was the case on your property. As of March 13, we now have the *** notice from you. Going forward, now that we have that *** notice, we will ignore those type of notices sent to the home now that we know that the *** will handle. As we discussed with you, were willing to comp the inspection. You should now see that credit/refund of $94.95 on your owner statement. It includes the $69.95 work order charge plus the $25 vendor handling fee. Please see attached to reference. Your previous concerns over the past months like you mentioned were in reference to maintenance items that should have gone through your home warranty program. For this backflow inspection, that would not be a home warranty coverage item. Wed appreciate if youd come directly to us so that we can remedy any concerns that you may have in a timely fashion. Thank you. 

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. We were told that the water heater tank had a leak and the cost to repair this was deducted from my deposit despite me having insurance on the house and telling the leasing agent to contact us if there were any issues with the house. We did not give them permission to do anything without contacting us first. (RED FLAG)2. Lack of communication. We have consistently tried to contact them but all of our attempts at communication have been ignored. Feb 2nd, I sent email to *************************. Feb 9th, I sent email to CEO ******************* and I have not received any response yet. (RED FLAG)3. The day our money is deposited is not the day that we were initially told. I have to call them every month because I do not see the deposit in my bank account.

  

  Business Response

  Date: 02/16/2024

  Hello *****, The homeowner possessed a home warranty; however, this information was not indicated in our maintenance records. Upon receiving the tenant's report about the problem with the hot water heater, we dispatched one of our plumbers, which is our standard procedure except in cases involving a home warranty. We acknowledge our mistake in sending a plumber and are willing to reimburse ******************* the amount stated on the repair invoice (minus the $100 copay she would have paid to insurance). We apologize for this. During our conversation with *******************, we attempted to clarify the situation, but she displayed confrontational behavior and did not request any compensation for the issue. We are open to resolving this matter amicably with her. Please contact us directly at ************. Thank you. 

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21297326
  
  Dear, ***********************
  
  First I want to thank BBB and especially you for your prompt service and the professional way you have handled this situation.
  
  It is important to note that if I made the complaint to BBB it is because I had already exhausted any other options to resolve this problem.
  
  As you can see in the attached file, you can see the history of the emails I have sent as well as the lack of any answers I have received which was called upon in my complaint in point #2 Lack of Communication.
  
  I interpreted the phrase in the email they responded to as Confrontational behavior as a defense mechanism that I believe everyone has the right to, but it is certainly not the case for me as my emails prove it.
  
  As you can see in the statement in January they had already discounted the $503.00, which is why I had begun writing emails to them and calling them by phone, as you already know, without any response.
  I hope they deposit the respective amount into my account as soon as possible.
  
  I thank BBB again for its contribution to solving this matter and for showing with facts or actions that we are not alone in this. I recommend closing the case when they put my money in my bank account
  
  Sincerely,
  
  ******************* ******

  

  Business Response

  Date: 02/23/2024

  Hi *****, We are willing and happy to come to a resolution. We understand that you spoke to your Account Manager, ************** several weeks ago regarding this matter. In order to proceed with any reimbursement, we need the amount of the co-pay from your home warranty to come up with our net portion that we are willing to comp for you. We have the original $503 water heater invoice. Please feel free to contact us directly at ************ and ask for ************************* or *******************. Thank you. 

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21297326
  

  Dear ***********************

  I regret that I have to report again about the lack of ethics and professionalism of Gulf Coast Property Management.

  In the previous email they had said that they would not make that mistake again. But, As you can see in the attachment, in the February statement it happened again.

  I was charged $25 and $139 because the refrigerator was leaking without my knowledge and certainly without my approval.

  Gulf Coast Property Management is aware that I pay home insurance yet they continue to deduct money from me; that should be covered by my home insurance.

  It is the second consecutive month that they have made the same mistake.  

  I thank the BBB for recommending that Gulf Coast Property Management cancel the contract with me without any penalty. As you are well aware by past events I cannot trust them to manage my property.

  They already benefited by taking a full month of the rent ($2,699).

  I would also appreciate it if they returned the $164 they deducted on February.
  
  
  Sincerely,
  
  ******************* ******

  

  Business Response

  Date: 03/06/2024

  Hi *****, We completely understand your frustration with this situation and we are doing everything we can to ensure this doesnt happen again.  We  credited $403.52 to your owners statement on 2/27 for the work order items that were charged because of our error in not contacting your home insurance carrier. We've attached that screenshot to reference the refund. Please let us know if you need further assistance with this matter.

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21297326
  
  I am rejecting this response because:

  I am really concerned and frustrated with the service I am receiving from Gulf Coast Property Management.

  In the January report I found an additional charge of $503 and in the February report it was $164.

  If this problem continues, I will take the measure of canceling the contract I have with Gulf Coast Property Management. 

  The service that Gulf Coast Property Management offer is totally different than the service provided. 

  As I wrote in my first complaint (First email), there are many red flags
  
  Sincerely,
  
  ******************* ******