ComplaintsforWagner Realty
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello, I am filing a complaint on behalf of my 89-year-old catastrophically disabled father **** ****** I am his DPOA/HCS. He is a United States Navy veteran. He has advanced Parkinson's and was declared catastrophically disabled by the VA on 9/18/19 and needs someone to help him when he has to use the bathroom. Wagner Realty has a toilet in his condo that does not work. Dad's handy man Joe ****** (XXX-XXX-XXXX) has had to unclog the toilet a number of times, and *******'s Plumbing in Bradenton has also had to unclog it. *** ****** told me that it's a cheap $100 toilet with a small tank and doesn't have much power. My dad has had to pay *** for unclogging the toilet several times. In September 2021 *******'s Plumbing had to unclog the toilet. On 9/23/21 I spoke with **** at *******'s Plumbing. He said that **** the technician recommended that my dad have an ADA pressure assist toilet. Today, my dad had a BM in the toilet. When he flushed the toilet, it got clogged. ******* ******* one of our caregivers from First in Care in Bradenton, had to plunge the toilet. When someone goes BM in the toilet, the toilet frequently gets clogged. My dad rents from Wagner Realty, and Cathy P. is refusing to pay for a working toilet for him.Business response
12/03/2021
Business Response /* (1000, 5, 2021/11/12) */ Cathy P. has asked the owner of the unit if they will pay to have a new toilet installed. The continuing clogging has been an issue often caused by the use of non-flushable wipes being used and discarded into the toilet. We will certainly let Ms. ****** know as soon as we hear from the owner/landlord. We certainly understand the her frustration with this situation. Consumer Response /* (3000, 7, 2021/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cathy P is not being truthful. My dad, sister, and I are not putting wipes into the toilet. Also, a few months ago, Cathy P, while driving, told me that that the owner paid $600 for my dad's toilet. I recently talked to our handyman *** ******* and he said that my dad's toilet is a cheap $100 toilet. **** at *******'s Plumbing, after unclogging my dad's toilet, had recommended an ADA pressure assist toilet for my dad. I will be in touch with Cathy P/Wagner Realty about this problem. Business Response /* (4000, 9, 2021/11/18) */ The owner/landlord of the property has responded to the request for a new toilet and he has conveyed that to Ms. P.. She will be in touch with the tenants. Consumer Response /* (4200, 11, 2021/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will need to approve the type of toilet that is being installed. I would like a new ADA pressure assist toilet installed. Thank you. Consumer Response /* (2000, 14, 2021/11/29) */ We are currently negotiating with Wagner Realty. I would like to withdraw my complaint. Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.