ComplaintsforWolff Roofing LLC

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on Feb 2021- I hired Wolff roofing to repair and seal my entire roof with tropical 924 sealant . Their agent **** was shown the bubbling in 2 distinct areas of my roof that span a master bedroom causing leaks in the ceiling. I enter into a contract to repair and seal my roof and have a leak warranty good for twenty years all for ******. Within months the bubbles reappeared in the roofing membrane. Repeated calls to Wolff agent ************** was told that the roof they did was not able to withstand walking on it.Strange since there are 4 airconditioners on my roof with a walkway in gray to show the way for servicemen. I called tropical to ask about walking on the roof and to get them to enforce the 20-year warranty described in the contract. I was told Wolff never put in the request for the warranty or payment that is required by them for the 20-year warranty. They also said of course you can walk on it 924 is used all over the country and people walk on it all the time. After several more weeks I finally had Wolff come to look at the roof. It was clear the coating was peeling off the deck and they agreed to fix it. When their repairman ******** came I was told they would need 950 dollars more to recoat and repair the leaking into my ceiling. Plus the wall cap would need replacing for approx **** dollars.I agreed but demanded the 20-year warranty came with it-not knowing all this should have been covered by the initial contract would be glad to pay the 950 dollars if they finally would repair leaking areas and give me the 20-year warranty on leaks.

  

  Business response

  05/16/2023

  **************,

    We have provided all services we contracted for and more. We have not been paid by you for the balance that you owe. In you comment you reference that the surface is coated with a non walkable product. This is not accurate. The product can handle being walked. But just like any silicone roof coating it is not designed to take heavy abuse from items like tables and chairs. The roofing company you had perform a roof coating prior to our roof coating application clearly ran into the same issue with bubbling as that was part of why we were called to install the coating originally. There was many conditions of your older wood framed home that contributed to water intrusion. We on several occasion recorded and documented the poor condition of your roof to wall connections ( which allowed continuous water to make its way beneath parts of the roof surface). That is what forms blistering and bubbling in the coating. The manufacturer came out to your home on several occasions and documented these same conditions. Due to the poor conditions surrounding the roof coating, the manufacturer has stated the proper maintenance on the home did not take place (creating blistering) and  would result in the voiding of any warranty. It is not Wolff's responsibility to maintain items in your home outside of our contracted installation. We went beyond our scope of work for you and we have still not been paid what is rightfully owed. We would be more than happy to provide imagery and documentation proving the conditions you experienced.

  Customer response

  05/17/2023

   
  Complaint: 19548349
  
  I am rejecting this response because:

  Please read your own  contract  attached.

  You were hired to fix roof and provide 20 year warranty

  Roof is not fixed and  I do not have 20 year warranty.

  Please remedy or return my payment .
  
  Sincerely,
  
  *********************

  

  Business response

  05/17/2023

  Once again, please refer to the prior response. Read your signed contract. You have neglected to maintain your home in many different areas which was confirmed by the manufacturer and general contractor on multiple occasions. The water intrusion/moisture creating your roofing problem all originated from items that do NOT pertain to the roof. That is your responsibility as the owner of the home to maintain the property. Not the manufacturers or ours. And once again, we went over the top for you and you are still refusing to pay your bill. Perhaps with the documentation we have and the manufacturers statements and photographs we would be best off allowing legal council to decide who is in the wrong? It seems to ** you know the truth but just refuse to pay what is due for work completed. We are all about being fair and taking care of our clients, but you are being beyond unreasonable.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After Hurricane ***, I reached out to Wolff Roofing company to fix a section of my townhouses roof that had shingles missing. I spoke to ***** who explained that he would have crews out to make repairs, but first needed payment and a contract to be signed. The contract and explanation was that repairs would be up to 100sqft for damages for $1,400 of which I agreed to pay. The crews came out as agreed and as I was up on the roof, their crew members asked where the damage was. My roof adjoins the next townhouses roof. The crew members super stated they could fix that section. I called my neighbors and they agreed to have them fix their small sections as well. The total square footage of repairs never extended past 100sqft. Later on, I get a very angry phone call from ***** who states that he is asking for more money as theres a liability for him performing the repairs on my neighbors roof. He then sends me an invoice for $3200. Which makes no sense! They were not additional repairs requested by me, rather his workers suggested and repairs were made. I should not have to pay this extra $3,200 and I think this is a scam. Respectfully ***************************

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