Complaints

This profile includes complaints for CommTow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CommTow, LLC

  4821 US Highway 19 Palmetto, FL 34221-9188

  
• 

  CommTow, LLC

  13607 W Hillsborough Ave Tampa, FL 33635-9653

  
• 

  CommTow, LLC

  2805 N Florida Ave Tampa, FL 33602-1523

  
• 

  CommTow, LLC

  3398 64th Ave N Saint Petersburg, FL 33702-6146

  
• 

  CommTow, LLC

  1515 30th Ave E Bradenton, FL 34208-4237

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed by commtowing. I parked in a lot that isnt marked properly for visitors. They go by the counties rate of $500. If the lot had been marked properly I wouldnt have parked there. The rates are outrageous.

  Customer Answer

  Date: 04/14/2025

  My complaint is against the Commtow as theyre price gouging. Theyre saying the county sets the rates. The county sets limits. They had my vehicle for less than 8 hours, which was their fault for not allowing me to retrieve my id and registration from the car to show proof of ownership. I had to get replacements from the tax collector then come get my car. I attached to receipt. They charged storage for the car being there more than 6 hours. I was willing to come in an hour but couldnt get in my car. $500 is a lot of money to me. I am raising small children. 

  Business Response

  Date: 04/14/2025

  Good afternoon ******, 

  Whomever you were visiting that lives at that community is supposed to instruct you on where to park. There are signs at the entrance of the community also advising of the community rules. The vehicle was impounded for 10 hours actually, not under 8 as you claim and you did not pay $500 as you claim as well not to mention the rates you were charged were correct. The tow is valid under FSS ****** and any compensation you are seeking would need to be directed to whomever you were visiting that did not instruct you to park in Visitor parking as they agreed to instruct their guests on where to park in their lease. 

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23200050
  
  I am rejecting this response because: there are no signs in that parking lot that say a vehicle will be towed if there is a violation nor is their sign stating that it is resident parking for half of the parking lot. If it was marked correctly, I would not have parked there. And youre correct it was just under $500. It is the maximum amount allowed by regulations which is price gouging. I was also charged that $40 for mileage because you dont have a business in ********. There are a lot of tow companies. You refuse to allow me access to my vehicle to get my ID to prove that I was the owner therefore, I had to leave it in your possession until the license branch opened up to get a copy of my license and the registration. If you had allowed me access to my vehicle within an hour, I wouldnt have been charged that. Again. , I wouldnt have been charged that. Again, you cheated me.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/16/2025

  Good Morning, Once again signs are posted as the law requires at the entrance of the community. These signs are reflective so they are clear to read even at night. Furthermore VISITOR parking is marked "VISITOR" In bold, white reflective white paint. In addition to both of these precautions you apparently missed, its the resident you are visitings responcibility to advise their guests on where to park. If you seek compensation, contact who you were visiting that neglected to tell you the rules they agreed to in their lease. 

  Regarding your complaint of where you were towed to, you were towed within the limits the law allows. This isnt open to negotiation. You were charged the correct rates and the tow was lawful/valid under FSS ******. There is no valid complaint here. There "Not being a sign in the spot you parked" isnt a valid complaint. To your logic, that would mean every single parking spot would have a sign posted, that is just unlogical, not one person wants to live in the middle of a sea of metal signs. Not one single apartment complex in ******* would do this outside of a parking garage with very limited parking. I understand you arent happy and you "Do not accept My reply" however that doesnt make your complaint any more valid as its not valid in anyway shape or form. 
  No concessions or refunds are being made, you were rightfully towed and you need to contact who you visited that neglected to tell you where to park for any compensation you seek. 

• Initial Complaint

  Date:04/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 4th, my vehicle was towed from my apartment (****** Apartments - ********) by CommTow. I attempted to retrieve my vehicle, CommTow refused to release it despite my presentation of a valid sale contract, which is legally recognized as proof of ownership under Florida Statutes ******. Instead, they insisted on a title or current registration, even though obtaining a registration was impossible due to the operational hours of the tax collectors office. Additionally, obtaining a title was impossible since my vehicle is loaned. My lender confirmed, they only issue a sale contract.I attempted to retrieve my vehicle from CommTow multiple times (April 5th and April 7th) but they refused. Florida Statute ******(1)(a) mandates that tow companies must be available 24/7 for vehicle retrieval, yet CommTow failed to meet this requirement when I attempted to speak in person at 5:59 PM on April 7th. Their refusal to release my vehicle resulted in additional storage fees, and they later falsely claimed to have placed a lien on my vehicle without proper notification, violating Florida lien laws.Violations:1.Failure to Operate 24/7 In violation of ******(1)(a), CommTow did not make itself available for vehicle retrieval, causing unnecessary delays and extra storage charges.2.Wrongful Refusal to Release Under ******, my sale contract was sufficient proof of ownership.3.Improper Lien Practices CommTow claimed to place a lien on my vehicle but did not notify me as required by Florida law despite the several conversations held with them. 4.Potential Kickback Scheme I suspect that my apartment complex is receiving financial incentives from CommTow in exchange for allowing them to tow vehicles unfairly.5.Refusal to accept Split Payments - FL ****** towing companies MUST accept diverse forms of payment, includes split payments. I am seeking reimbursement for the lien, additional two days of storage fees for wrongful refusal to release my vehicle.

  Business Response

  Date: 04/11/2025

  Good afternoon ******, 

  I understand your frustration unfortunatley though due to *****************************, we are not able to accepte a sales contract in leu of a valid Registration or Title, this is per the county, not us at CommTow. Furthermore while I get you did make some attempts, your claim that we violated any Florida law is innacurate. Us not releasing your vehicle to you because you did not have what you were told to bring that the county dictates is not us wrongfully refusing to release your vehicle, that is lawfully refusing ot accept documents we are not allowed to accept. You called in on a recorded line on 04/05/2025 at 10:39am and you were advised of what was needed to get the vehicle out. You then physically showed up on 04/07/2025 at 5:59 with the documents you needed but did not pay your bill and just left so we kept the copy of the documents for the next time you came. You were advised in person on camera that you had to still pay the bill and you got upset and left. Our office is available 24/7, your not having the correct paperwork or not paying does not constitute you saying we broke any law as we did not. Your vehicle was towed lawfully under FSS ****** and you paid the correct tow bill under county ordinance as well as State Statute. There was nothing done wrong here by us throughout this process. In the future while its understandable that you are upset over the situtation, maybe dont fabricate a business just following the rules we are required to follow breaking the law just because you are upset or disagree with something, that is just uncalled for. Besides you got your vehicle back and paid your bill finally on the 8th so if you have any questions, all the information is listed on that reciept you were given. 

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, March 27, my car was towed from the apartment complex Sage at *********** in *********** car was taken to a tow yard that is over the 10 mile radius legally allowed in *******************. I was then charged $267 For my car to be released. This location is in fact more than 10 miles from my home and should not have been taken from From the site.Contacted management via email A response was received, saying that this address is within the 10 mile radius. After providing proof of the distance, being more than 10 miles, no response has been given, and I have not received a refund of my illegal tow.

  Business Response

  Date: 03/31/2025

  Good afternoon, I think you are looking at whatever route you took to get to our facility. We are required to go off of what is referred to as "As the crow flys" aka a straight line. The radius is 10 miles from our facility and this particular property is 8.5 miles (8.57 to be exact) Please see these results from ****** Maps if you have any questions: Total distance: 8.57 mi (13.79 km)

   

  The tow is valid, you parked your ***** in a Handicap Parking space with no Handicap Placard or license plate displayed. No refunds are being issued. 

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked in garage at my daughters apartment complex that was not properly marked . This company is a disgrace! ****** dollars to get car back ! the price and ordeal to retrieve our car after a simple visit is outrageous!!! The space was in same vicinity as guest parking and not properly marked! This company is immoral ! Caused my family a lot of grief and stress .

  Business Response

  Date: 03/31/2025

  Good Morning, while I can not answer specifics as you did not provide which vehicle is yours or from where we towed it however generally speaking, VISITOR spaces are marked "VISITOR" in bolded, reflective white block writing, unmarked spaces are for reisdents of the community. I understand youre frustrated over being towed however in your daughters lease no matter where this complex is, it states its her responisbility to show her visitors where visitor parking is located. She signed an addendum agreeing to this and was explained to about VISITOR parking being marked spaces, not just parking within eye site of a visitors spot as there are no vague visitor areas as you are claiming. The tow would be valid and any sought after reimbursement would be between you and the resident of that community you were visiting that should have told you where to park and where not to park. 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed from ****************** apartments on 3/15 and I wasnt aware until 3/17. I picked my car up from Commtow at 9:14 even though I had been waiting there since 9:05 which was my appointment time. No one was answering the phone. I was charged an outrageous amount of fees which I feel are extremely unjust. I didnt even know my car had been towed. I paid and left but noticed a scraping sound when I made any turns. My seat had also been moved up and cash from my console was missing. I stopped to see what the noise was and my right front bumper had been dented, scraped, and was hanging off. The tow company **** me for these damages and the money stolen from my console. I called the tow company and told them what happened and they told me to send an email with pictures so I did. They also told me they film everything and I told them Id like a copy. I will also have to get a rental car because I cant drive mine I dont want to damage it more. Id like that to be paid for.

  Business Response

  Date: 03/18/2025

  Good afternoon, 

  I am very sorry for your frustration in being towed. While I do understand no one likes being towed, submitting false damage claims isnt the appropriate response. You picked your vehicle up and drove it out of our facility with no issues. The extend of damages you "claim" we did, would have been very noticable walking up to your vehicle. The damage photos you included arent even on our property so we are not liable for what transpired with your vehicle in that span of 4 hours after picking it up from our facility. 
  To the claim you are missing money, no our staff did not take your money out of your car, our staff is under video surveillance 24/7 and there was no wrong doing on our part, staffs part and your vehicle was towed exactly as the manufacturer suggests and was a lawful tow under FSS 715.07. 

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23076474
  
  I am rejecting this response because:
  This isnt a false claim. Commtow damaged my vehicle. We are bringing the evidence to the police/clerk of court. Please provide my attorney and I with the footage. 
  Sincerely,
  
  ******** *****

  Business Response

  Date: 03/31/2025

  Good afternoon ********, 

  We have already discussed this and you were advised the vehicle was hit by a 3rd party and even though this was no fault of ours I am still working to help you with this diligently. However in the spirit of my still trying to help you even though we did not damage your vehicle, I would appreciate if you reflected that in your review, not claiming we damage your car as you are still saying. I get its frustrating but I am trying to help you how I can given I do feel for your situation as I told you last week.  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/10/25 I was parked in the garage of my residential building. I was parked in a spot on the second floor that is labeled retail parking. I use these retail places regularly (coffee shop, convenience store- the pantry, restaurants along my street). I do not understand why it was towed. It was not overnight. It was during the correct times of Monday thru Sunday. The time was 5:50pm when it was towed. Furthermore, I was quoted different pricing. $172 + $70 after hours fee if picking up yesterday. The man on the phone advised to wait till morning (today) so it would be same price without $70 fee. He said no extra fees would be added. The lady this morning says otherwise. It is now $215 due to storage fees? This was never relayed last night when specifically asked which is fraud.

  Business Response

  Date: 03/11/2025

  Good morning, I am sorry for your frustration in being towed. However you parked infront of a sign that said "Reserved for Retail Parking, Violators will be towed at their own expense". Your vehicle is registered to park in resident parking, residents are not permitted to use Retail spaces as those spaces are designated for retail customers who do not have access to ********************** in the garage like you do as a resident. The tow is valid under Florida Statute ******. Regarding the rates, we provide general quotes, the rates are posted for your reference with time lines etc. 

• Initial Complaint

  Date:02/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/25/2025 in early afternoon vehicle was towed unknown by apartment complex with no sign saying to move even though it was in visitor spot. *********** claims it was abandoned even though it changes spots every day

  Business Response

  Date: 02/25/2025

  Good afternoon, 

  If you are a resident of **************, it is in your lease that visitor parking is only supposed to be utilized by visitors, if you live at ************** please ensure that you get your vehicle registered. Also you do not have a valid license plate on that **** Ranger at the time the vehicle was towed. I do see since getting  your vehicle out you have gone and gotten the License plate taken care of which is good, however I still do not see that you have it registered with the community **************. If you are a resident its advised you get the vehicle registered with the community or if you are a visitor visiting a resident, you have exceeded the amount of time you can utilize visitors parking so you are now  being advised here to remove the vehicle from the community moving forward. The tow is valid under FSS ****** and your complaint to the BBB is inacurate. Our signs are posted at the entrance and you were charged the correct rates under the county ordinance. 

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning! I've never written the BBB on a company. As a business owner, I understand that there are always two sides to every story. However, this is something that I am unwilling to keep it quiet and move on. Commtow ******************************. This company towed our vehicle from the ***************** apartment-************** on December 16th. The reason they stated for the tow was because the car was not registered to the vehicle. We aren't sure what system was used to verify but, it was either out of date or invalid. The *** showed proof, and they stated that they must use a 3rd party because everything was legal for the car. Furthermore-the proof of validity was in the glove compartment. They towed without an ability to prove that it was an invalid tow. When we paid nearly 700 dollars...we made them view the valid registration to prove our case. They simply stated that it was a valid tow. Again, as a business owner...we are given the opportunity to set things right if we are in fact in the wrong. We always work for resolution that satisfies both parties. There is a class action lawsuit that is being formed if not already according to Ms. ***** ********--consumer protection in ************. She stated that there were about 10 people involved, and one big reason was price gouging. Since we are in ********, she told us to file in ********. We have submitted our complaint. We are astounded by the number of negative reviews on this company. If there is anything started legally in ********, we are prepared to join. We are simply requesting that they acknowledge that they towed a car with a legal registration. A simple call to the *** proves our timeline. We would like them to accept the validity and refund us our money. The BBB is free to call for more information if needed. Thanks so much!

  Business Response

  Date: 01/17/2025

  Good afternoon, As I have stated in multiple emails to you, the vehicle was not towed for not having a valid registration. The vehicle was towed because the vehicle owner put the license plate in the back seat where we were unable to view it appropriately. This has been explained to you. Also the bill was $677 not $700. That is due to the fact the vehicle was impounded from 12/13/24-12/17/24, The registered owner knew where the vehicle was from the 13th/14th so failure to show up until the 17th to pay the bill is something I cant answer to. However the tow was valid as its been outlined to you, the rates you paid were also valid as they are set by the county. There was nothing wrong done on our part. 

  I find this reivew extremely innacurate as your entire basis is "the vehicle was towed for being unregistered when it was registered" is simply not even accurate as it had nothing to do with being towed for the "Registration" but as Ive pointed out to you, on the reciept given to ******** it says "Missing license plate". (Does not say unregistered or expired registration at all). 

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22824043
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sons car was towed. Wrote down what was required as shown and kept car hostage over the weekend so they could add more fees in addition to adding a 70 gate fee when it during normal hours. The cars registration was in the glove box and the new sticker was on the tag not to mention its on the *** website. They use entrapment techniques to rob us with outrageous fees that dont even match what they advertise see pic. This is and should be illegal business activity.

  Business Response

  Date: 12/10/2024

  Good afternoon. Let me address all of your complaints: 
  The vehicle was lawfully towed under FSS ******. The person who parked the vehicle parked it in a space that had signage advising of who the parking space was for, it was not for whoever parked this *********** Accord there. There was no "hostage" techniques as you stated. What DID happen was the vehicle in quesiton was justifiably towed from a parking spot it was NOT authorized to be in on Saturday Dec 7th. Whomever it was thatcalled on Sunday the 8th advised they were the "Uncle" of the registered owner, they were advised the 3 different forms of payment that are accepted, what documents would be needed to pick up the vehicle as a 3rd party. That person advised that they would then have their nephew "The registered owner" call us. An hour later that same individual "The Uncle" ****** back asking us to "Waive the tow fees since he was going to tow the vehicle out of our facility". We advised him on a recorded line that isnt a thing to request. That same individual explained he is new in the industry and was not sure what all was needed. We advised that person that since he is not the registered owner, in ******************* he would need a Noatrized Letter of Authorization along with the documents proving his nephew is the registered owner. 10 minutes later a Female called in saying "She was the registered owner" yet there was a male in the background screaming he was so at this point on the 3rd call we arent sure who the registered owner actually is, but on this call as well, both the Male and Female parties were advised that either the registered owner needs to pick up and pay for the vehicle or if they wish for a 3rd party tow company to pick it up, what would be needed in addition to the registered owner picking it up. An hour later, the uncle ************* called back AGAIN, once again he was advised the same thing as hes been told 2 times previously in 3 hours as well as the same thing both the female and male parties were told. An hour later, Uncle calls back again, we advised we had no documents, he then admitted on the recorded line he made a mistake and wrote the email address down wrong, corrected it for him and he disconnected the call. 40 minutes later we finally recieved some documents but nothing official showing who the registered owner is that the county will let us accept. The Uncle was advised he still needs to bring the Authorized Letter of Authoriztaion, along with registration etc as that was not included in the email from the registered owner. The Uncle made an appointment for an hour from that point to bring the Notarized letter and pick up/pay for the vehicle. 2 hours later the Uncle shows us (1 hour later than his appointment time mind you) and low and behold, he did NOT have the notarized letter with him and once again asked us to make an exception for him since hes also a tow company. We advised if he serviced ******************* he would already be aware this was a county ordinance requirement, not ours and we have no say over what the county allows us to accept to release a vehicle. Fast forward 9 hours later the same uncle came back yet again with none of the valid documents, once again asking us for a 4th time to "Make an exception just this once". Now fast forward to the next day, (monday, this vehicle was impounded on Saturday remember) ***** P shows up with a valid ID, Registration and paid the bill. 
  
  While I understand getting impounded is no fun, that is no justifiable reason for you to entirely fabricate scenarios that didnt happen and try and blame us for other peoples inability to follow rules or what is explained to them over 4-6 times on a recorded line as well as in person. Furthermore everything that was explained, is permanently on a sign AT THE OFFICE the "Uncle" kept showing up to. 

   

  So in closing I am sorry you were upset over someone elses vehcile being impounded but your "Son" Wasnt even the registered owner unless your sons name is *****. Furthermore not one sentence of your Complaint here is actually factual and it is all made up so please, lets stick with the facts when you start typing on a keyboard on the intenet. I can back this information up with time stamped recorded phone calls, you can not back up any of your false claim with any evidence to support any of your fraudulent claims. 

   

   

   

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5:47am, 10/02/24, my vehicle is towed from my apartment complex, from my assigned parking place, where it has been parked for over 2 years. I arrive at the tow yard approximately 8am, release of vehicle 8:37am.Not only was this predatory behavior as the tow company claims absolute authority to "patrol" our parking lot at any time, they chose the evening of monthly rent being due, and less than a week following the devastation of Hurricane ******, picked up MULTIPLE vehicles from this complex. Both the tow company and complex are liable in this issue.The most pressing issue is this company's interpretation of FL statute ****** and assessed an additional fee of $250 to release the lien on my vehicle, the vehicle that was held for less than 3 hours. Predatory and SHAMEFUL. Targeting residents of ********** housing during such a time of tragic circumstances.

  Business Response

  Date: 10/03/2024

  Hell *********, 

  I am not sure if your vehicle is new or you got a new license plate however you did not have a permit displayed nor is your vehicle registered as a residents vehicle to be parked in resident parking. These spots are not assigned, these spots are open to any resident who has a resident permit dispalyed. Regarding the lien release fee, there is no misinterpretation, we place a lien on your vehicle at the time we complete the tow. The fee you paid is a state fee to release the lien itself once you retrieve the vehicle from our facility. Your vehicle was a valid tow under FSS ****** and there was no misinterpretation on FSS 713.78

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22369245
  
  I am rejecting this response because:

  There IS a misinterpretation on the statutes in this case, proven by the multiple citations already issued to this company by  Pinellas County Consumer Protection specifically for this violation.

  A lien is completed once it is filed, and notification in writing is processed/sent within six days to the owner or representative agent. The additional fee of $250 for a lien that did not exist in the >3 hours it was in possession is fraud. The cases currently sit in front of a Pinellas County judge and I imagine the other counties serviced by this company.

  If I'm wrong, please produce the proper (and legal) paperwork declaring the lien placed.

  As to your first reply, my car is not new, and you must always have some miscommunication with your contract or communication with this complex, because we do receive specific assigned spaces, two per unit. Predatory towing is a crime which has necessitated an entire department in each county just to process the multiple violations, with this company being one of the leaders in predatory behavior among other offenses. Would providing honest customer service ONE TIME truly affect your bottom line? 

  
  Sincerely,
  
  ********* ****

  Business Response

  Date: 10/03/2024

  Good afternoon, Again you are mistaken. The lien and letters were sent to the registered owner of this vehicle on Wed, Oct 2, 2024 @ 5:55AM. In regards to your referencing citations from ***************, those have already been refuted as they were issued incorrectly as we did process the vehicles correctly. While I understand you are frustrated, you stating there is a misinterpreation of a statute contradicts the ********************************, many county lawyers, (pinellas county included), PWOF, Circuit judges etc... So while yes I am sorry for your frustration, again you are making false claims and accusations that just simply are not true.