Complaintsfor2211 Grand Isle

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on august 7th i contact 2211 grand isle apartments about a apartment that was available for move in august 24th 2022. I asked if they accepted section 8 vouchers. They stated yes" i asked jennifer if i may put down to hold the apartment and i specified that i'll be in office on aug 17th with all documents that will need to be submitted for approval by my housing agent. she explained that it was fine. so, i went ahead and paid $75 for application & $175 for admin fee. my total charges was $256 . from the beginning of my application i was mislead and told i needed a guarantor in order to proceed. which , i knew it wasn't right from the start because i was coming in with a Voucher. so, i spoke to property manager kelley and she advised me that what i was told from jennifer needed a guarantor was not correct. during that process of thinking i was denied i could not hold a first floor apartment that i originally wanted. I had to settle for a 2nd floor. my application was accepted and i didn't hear back from anyone. on august 14th i saw a 1st floor unit available for aug 19th move in. i asked if i can be moved to this apartment jennifer said yes i may and switched me over. on aug 17th i went in to give my documents and was told my credit report just came back that same day and to come back the following monday aug 22nd for property manager to fill out paper work. well, that didn't happen because i was mislead and lied to and she told me the tenants didn't want to move anymore and without notifying me she took me off for that unit. told me i would only have a 5 day period to move into unit after credit check. which is completely false. now on sept 1st my kids and i will have no we're to go because of this I would like all my money back and my credit report to be cleared from the credit check. please return my money through check @ **** **** ***** st tampa fl XXXXX.

  Business response

  08/31/2022

  Business Response /* (1000, 5, 2022/08/24) */ We are so sorry to hear about your resent experience at 2211 Grand Isle Apartments. We strive to have the highest standard of customer service with all our residents and prospects. Please give the office a call at XXX-XXX-XXXX and we are confident we will be able to find a solution for your concern. Thank you again for your feedback and have a great day.

• Initial Complaint

  11/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My property manager gave less than 24 hours notice about an inspection of my apartment over a smell that she refused to elaborate on. Upon arrival of the inspection she walked into my living room, walked to a corner that was dirty and said it's urine staining and that the entire apartment smelled of urine. Then immediately left without inspecting the rest of the apartment. My neighbors then entered my apartment, along with someone from another building and none could identify a urine smell. She has claimed that the entire building would be inspected, but upon asking neighbors none received a notification of inspection. This is beginning to feel like targeted harassment due to a previous inspection from 3 months prior over the same complaint that again no one else in my building had. Along with this, there is a long standing history of failure to properly repair problems within the apartment or delayed responses on getting work done. I was without hot water for an entire month and when asked at the office, no one was aware despite work orders being sent along with the property manager being personally told during the previous inspection.

  Business response

  12/03/2021

  Business Response /* (1000, 5, 2021/11/16) */ A written 24 hour notice was posted to unit after a report from vendor of unsaintly conditions and strong pet urine odor was received. Upon entering home an overwhelming smell of pet unrine and feces was detected along with yellowed and discolored base boards throughout the home, bedrooms were not entered as it was determined we would need to bring in a remediation vendor. This has been scheduled, once date is received we will notify resident via email and posting. A previous inspection was preformed along with a follow up inspection where at the time unit was in a satisfactory condition. When the new report from our vendor was received a new inspection was required. Photos and copies of final reported can be provided upon request along with copies of previous reported resident service requests and completion notes.

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