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ComplaintsforBrandon Hairstyling LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had an appointment on 12/10/2021 at 1:00 PM for a cut/color. During the cut/color no sanitation was performed and she had another client there and did not clean her tools. She rushed my hair and in the end the tone did not come out right and my roots look really bad. I paid $50 deposit, $400 for the service, and tipped $50 to not seem rude so a total of $500. I then messaged her on 12/13/2021 asking questions about the color service I received and let her know that I was not satisfied and to please fix the issue. She agreed and sent me voice messages in instagram stating she would fix it. She then ignored me and went on vacation and said she would squeeze me in on 12/23/2021. She then did not respond to me. I sent her another message on 12/28/2021 to ask her to please squeeze me in to fix it or provide me a partial refund for the color. She then read it and ignored me. I sent another message on 01/03/2022 and she had blocked me and did not read it. I sent her a text today 01/11/2022 at her personal number and received no response and this time told her I would either need the service fixed or she needs to provide me a fully refund. I also did not receive a quality cut. I am requesting a full refund. She has done this to several other clientsBusiness response
02/18/2022
Business Response /* (1000, 7, 2022/01/28) */ I have proof of service performed this client was satisfied after service was performed. I use barbarice and 90 % of alcohol to Disinfect all my tools. I offered the client to fix her hair . She did not want to make it in my studio the days that I asked her to come in . She is lying and she has been harassing me on social media as well on my personal phone . It is clear on my website that my services are not refundable. I have photos of the work performed. Consumer Response /* (3000, 9, 2022/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) As you can see by the screenshots I submitted with the original complaints: I did not harass her and sent her messages only pertaining to fixing the color service. The definition of harassment would be if I were to maliciously hurt her or be offensive. I was polite in all of my messages. Again, she did not confirm any specific date or time in the message for me to come in. She said she would try to squeeze me in on 12/23/2021 and never confirmed a time with me. I didn't show up Un-welcomed at all or harassed her for a new time as you can see I sent her a message several days later asking if she was still going to fit me in since I received no response from her. I politely asked and if she couldn't to please provide me with a refund. She read my messages and didn't respond even after I had asked her if she worked on 12/24/2021 since she said she was busy. I did mention in my original complaint and it is evident in the messages that I said I did like the service in the salon, but after careful examination that it was not performed properly. She may have proof of the service provided and pictures from that day, but my messages highlight specifically what I wanted fixed as a result of the service conducted. She did not ever reach back out to me to fix the problem. I tried to resolve it with her and even sent a request via Venmo (the platform that she uses to accept payments) in hopes that she would do the right thing. I am only requesting a refund because I am going to get this fixed by another stylist. Please refer to the previous attachments highlighted in the original complaint that has the screenshots of my message interactions with her both on instagram and via her private telephone which again the cell phone only has one message from me with no response which shows that I did not harass her and that I highlighted why I was not satisfied with the service. I also am telling the truth when it comes to other clients that she has not listened to or ignored their concerns. I didn't submit this because you didn't complete the service, I submitted this because you refused to acknowledge the need to fix a mistake which should've been addressed back on 12/13/2021 when I first messaged you. So while you may have proof of service, I have proof that you have had a lack of communication and did not confirm anything with me to come in. Your lack of flexibility in your schedule and your inability to own up to this is why I contacted BBB. I don't want this to happen to another client in which she refuses to accommodate anyone. It is not my fault that she went on vacation. I even offered a date that I could do and would take time off work to go back there. So she promised false service and to fix the issue but never followed up on it. I am not asking for a full refund. I just want the refund for the color service so I can get it fixed somewhere else since there is no way I would trust her at all with my hair again.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.