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ComplaintsforTech Clinic
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently went to get my phone screen fixed by this company on February 24th, 2023. I paid $139.74 for them to put a non-genuine part in my phone (now if the guy had said he was going to do that I wouldve said no, anyone would) I think thats very unprofessional that they dont tell people and you have to find out yourself. so I was unaware that happened until recently I received an error message saying that there is a unknown part detected in my phone and that my phone is not going to function as expected now I can barely use my phone because the Multi-Touch does not respond on parts of the screen or my screen will just go blank or it types and swipes on its own I have to constantly turn my phone off and on throughout the day. I sent an email and screenshots to the company but I havent heard anything back I tried to dispute the transaction because I am not happy at all with this service and my dispute got denied. this company is very unprofessional. I would like my refund so I can get my phone fired by apple.Business response
04/14/2023
This response was taken verbally by the BBB:
The consumer did not follow the terms of contract. Consumer was to come back with in 15 days with any issues and have me look at and fix. At this time they have filed a credit card dispute that we are working with them on. We do not use apple part as we are not an apple store.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
317 Brandon Town Center Mall Ste 317
Brandon, FL 33511-4723
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.