ComplaintsforBrandon Puppy Palace, LLC
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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We boarded our dog here over thanksgiving and picked her up with this under her neck and poop stuck all under her tail and back legs. Immediately gave her a bath once we got home and found bugs in her fur. We thought it was dirt all over but once we looked closely we found that it was these little bugs shown in the picture. Our dog had a cone on due to hot spots on her tail but pictured on her neck is not a hot spot that is due to the neglect done by this facility. When we picked her up we asked if there were any issues and they had nothing to report back to us about her behavior. We did not expect to receive our dog back in such bad condition. We spent $230 for this.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.