Customer ReviewsforBrandon Puppy Palace, LLC

This review from BBB and ****** is now in the hands of our attorney.  This is the biggest display of slander and out right lies.  I will post what this customer has written and our response.  We have documented proof by video and phone that this did not happen. and this customer is falsely going after this business for her own personal vendetta.

Customer ****** Review:

Terrible, terrible, terrible. Do not give the owner your business. She is rude, uncaring and down right mean. Her employees follow right along with her bad customer service.

As soon as she realized we were part of the ***** community she started using the phrase you women and denied our business. Even though we made arrangements weeks in advance and met all their ridiculous requirements. Even sending pictures in advance of our babies and having them approved.

We have all the email traffic to prove they are liars and all the bad reviews speak for themselves.

Brandon Puppy Palace Response:

It is so terribly unfortunate that when someone cant bully you into doing something their way that they resort to slander. This customer stating that when I learned she was part of the ***** that I decided not to do business with her is an absolute LIE. She apparently doesnt know what big supporters we are of the ***** community. Also, how would I even know this from our phone conversation? It isnt like anyone announces this during a business call. She is trying to head in a direction that is dangerous territory and will not be stood for. This is slander and we will Not let this rest. We have video to prove all of this.

This customer was extremely unhappy because we did not have a reservation for her , because we never got her current shot records. And that is in the email chain. We get that it is frustrating, but to resort to this absolute lie to try and take us down is shameful. This isnt something you even joke about.

We serve everyone in the community equally. I also have employed many people from the ***** community. You cannot make statements like that and try to ruin someones reputation with an absolute lie. This is deplorable, and we will be contacting our attorney and sending all the video.

This review is completely unjust and untrue.  The customer ******************************* called to book a grooming appointment, and was told he needed to provide us with his dog's  updated shot records.  His shots showed expired in our computer.  He went on to scream and curse at my staff, and told them this was too many hoops to jump through and would not do it.  He frightened the staff at the front desk with his screaming and threats. From day one, just like every other dog kennel out there, vaccinations are required.  It is for the safety all off the pets in the facility.  We require all records up front, and this is nothing new.  This didn't sit well with ************************ and he went on a tear.  He said we should be aware his dog is up to date at all times.  No, we don't know your dog's monthly appointments with the vet and that they keep him up to date.  We have over **** customers and do not know what happens with them outside this facility..  This is why we need the vet record.  All ****** require all records before we book, because too many people show up with expired vaccinations, and then the groomer loses money for the day.  This is her career, and her losing money due to customers not following through is very upsetting.  This is why we require proof of vaccinations up front.  None of our other customers have a problem providing this information.  They understand that the groomer could lose out if the pet is not verified beforehand.  Not only have we always required this, it is the law to provide us with vaccinations to bring your pet to a kennel facility.  ************************ wanted to us to let it slide, and when we refused, he spoke so inappropriately to my staff that I made the decision that his business was not worth it to me anymore.  I care about my staff and customers and would no longer let them be abused in that way.

When I called to let him know we no longer would be accepting his business, his husband *********************, screamed and threatened me as well.  At that point I just decided to hand up.  He continued to call back and harass us 9 more times.  We have it all documented.  He wouldn't stop threatening this business.  All because they felt inconvenienced to provide their dogs current shot records.  I can't understand the anger behind all of this.  They did leave a ****** review and started it out laughing about our rating on BBB. They have a mean spirit right away in their review.. I suppose because they couldn't push us around. I can only assume they went on the offensive and are trying to deflect from the truth with their statement.  But this business stands behind the safety of its staff.  These customers just took this to a new level that won't be tolerated. Their intense anger over proving current shot records doesn't make any sense or warrant this type of behavior. You say its wise to avoid us?  For what, protecting all the dogs from getting sick?