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Complaint Details
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Initial Complaint
08/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I contacted them after the storm blew out one of the screen panels on our pool enclosure the weekend of August 4th, 2024. I specifically selected them becasue they offered same day service. They guy came out unprepared to fix anything and instead had us pay a 50% deposit in the amount of $225 to get on the schedule. We booked them for Sunday afternoon, August 11th but on Friday evening, they called and wanted to come on Saturday. We had plans but they said we didn't need to be home so we agreed. No one ever showed up. I called them and they reschedule for Sunday but again, no one came despite us receiving a call from the Guard at out subdivision they were there. Finally on Monday, after I called them at 6pm (well beyond the schedule time), they showed up after 7pm and were unprepared again. They left without saying anything and now they won't answer calls or text.Business response
08/22/2024
Thank you so much for your patience during this time, while trying to finish the job on the best way and keep you satisfied.
We are aware of our mistakes, and we will definitely work on them to provide better service in the future to each and every customer we have.
Our mission and belief system state that we thrive to make a positive change in the service industry, to show other companies and individuals' customers that we are a company to trust about every aspect of our business.
From the moment you book an appointment for an estimate with one of our technicians, through explaining everything in detail, having a working office who will be able to help you and guide you with any information or updates during the road, and of course preforming on the best way and have great results of the work that you requested.
Like I said before, we always have a room for growth and improvement, and I will definitely take this case as an example to learn how to do better so we will avoid having more customers left with the feeling that you have at the moment of our services.
I hope that you can understand that mistakes can happen and we as a company, learn from it to serve our clients in a better way.
At the end of the day, we succeed to finish the work within 1 week for the day you submitted the deposit. As the technician always explain to book an appointment can take up to 14 days, and we ended up trying to give better service and turnover time which actually caused more stress and less communication, and eventually a non-happy customer
Thank you very much for your time, for choosing us, and not giving up on our efforts to finish the job on the right way.
*************,
(Owner of MFL Sliding doors)
Or at our office: ************Customer response
08/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Contact Information
1809 W Brandon Blvd
Brandon, FL 33511-0836
Business hours
Today,8:00 AM - 10:00 PM
MMonday | 8:00 AM - 10:00 PM |
---|---|
TTuesday | 8:00 AM - 10:00 PM |
WWednesday | 8:00 AM - 10:00 PM |
ThThursday | 8:00 AM - 10:00 PM |
FFriday | 8:00 AM - 10:00 PM |
SaSaturday | 8:00 AM - 10:00 PM |
SuSunday | 8:00 AM - 10:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.