Complaints

This profile includes complaints for Crunch Brandon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crunch Brandon

  1570 W Brandon Blvd Brandon, FL 33511-4806

• 

  Crunch Brandon

  1602 W Brandon Blvd Brandon, FL 33511-4808

• 

  Crunch Brandon

  2720 Broadway Center Blvd Brandon, FL 33510-2583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of first Transaction: November 15, 2024, date of second transaction November 29 Amount Paid: $624 each (total of $1,248 for both myself and my cousin) Crunch Fitness agreed to provide personal training sessions at a cost of $312 per month for each of us, as verbally confirmed by their trainer during enrollment. Nature of the Dispute: When my cousin and I signed up for training sessions with Crunch Fitness, we were explicitly informed by the trainer that the cost of the sessions would be $312 per month. However, upon checking our bank accounts, we noticed an additional charge of $312 each, totaling $624 for each of us within a single month. When we contacted Crunch Fitness to understand the charges, they informed us that the training sessions are billed biweeklya detail that was never disclosed to us during our discussion with the trainer. I informed the business that I cannot afford the unexpected biweekly charges and requested to cancel my services. However, I was told that I am locked into a three-month agreement and cannot cancel. They offered to freeze my account and pay later, but this does not resolve the issue as I do not have the financial means to continue. I am not asking for a refund but simply requesting that both my cousin's and my accounts be canceled to avoid further charges. We have already paid $624 each and have ceased attending the sessions. Efforts to Resolve the Problem: I have contacted Crunch Fitness and explained my situation, but they refuse to cancel the agreement, citing their three-month policy, despite the financial burden it places on me and my cousin. This issue is not related to advertising but to misinformation provided during the sign-up process about the cost and billing frequency of the training sessions. Desired Resolution: I am seeking the immediate cancellation of my cousins and my training agreements with Crunch Fitness to prevent further financial strain. Thank you for your attention to this matter

  Business Response

  Date: 01/21/2025

  Duplicate BBB concern.  Addressed on another file already.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gym membership should have been cancelled, it was requested to be cancelled multiple times via, phone, ************** sent to corporate. I was advised by 3 different people from crunch the account would be cancelled and now I have a collections on my credit for $167

• Initial Complaint

  Date:03/27/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 2, 2024 I signed an agreement with a marketing agent of Crunch Fitness for 3 months for $150. On March 4th I went to cancel and our agreement per contract - as this agreement was originally handled online I figured that is how I would cancel- but no this insisted I had to enter one of their sites. On March 4th I did this - once inside the high pressure began, I was told I had to sign and pay final months note for another $150 plus taxes- all of this was done on an electronic pad - signature line only I was not given and info other than I would receive and email. When I got my email, they had charged me a new membership for $850!! they have been taking $160 per to went into the gym to cancel this agreement that Crunch failed miserably on- March 1st. Which I was told I had to cancel and pay an exit fee of $163.45 . I signed what I thought was an exit agreement per the store rep at the Crunch fitness.Since then, they took out $163.45 on 03/6/24 $163.45 then again on 3/10 for $160.00 and again 03/24 for $160. what **** showed us for $150 , we never got - and we are now up to $810.35.

• Initial Complaint

  Date:12/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My medical insurance provider sent me a letter that, I could join Crunch Fitness membership for free. This program is common in most medical insurance programs. When I joined Crunch in 2023. The intake clerk failed to use my insurance card to sign me, my brother and father up. I called them numerous times to change my membership plan to my insurance carrier, so that I would receive a monthly bill. Crunch Brandon never updated my account after several emails and phone calls. I later joined another gym nearby that honored my insurance benefit for gym membership. Crunch Fitness continues to send me monthly bills. They have also sent my account to collections for $200. This is unfair because, I have asked them to remove me from their system and stop billing me. I a non member and should not be in collections. My insurance provider should have been billed. This same issue has happened to my brother and father.***********************

• Initial Complaint

  Date:11/17/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10th of 2022 I signed up ONLINE to join Crunch fitness. With the ability to join online with month-to-month payments and the ability to cancel at any time with written email esign consent, I thought this was the same thing to do because I had no idea how long I was going to be living in ***** area. I get a call from crunch to come down and take a tour of the gym. When I get there they said they needed my credit card again and said I needed to sign the paperwork again, which was absolutely odd to me. Fast forward to several months later to where I'm trying to cancel. I called the customer service number online and they told me that I had to cancel at the gym. At this point I've already moved 5 hours away from the gym. I've called and tried to talk to the manager and assistant manager I've even written several emails to cancel the membership. They kept saying that I needed to come into the building. I do not live in Brandon I can't just go to the location. It is a 6 and 1/2 hour round trip if there's no traffic in ******* just to cancel a $24 a month bill. I've written them emails expressing my desire to cancel. I have done everything I can to tell them I needed to cancel this membership. They told me I would have to send a certified letter. I work 7 days a week at the same time the post office is open. I can't just go down and send a certified letter. Meanwhile they're continually charging my card. I finally put a stop payment to their facility because I cannot go to their facility to cancel. Fast forward to today. Now I have 186 on my credit report from Crunch fitness and also for a collection from first credit. That is more than 7 mo. worth of membership. I refuse to pay any of that. What they're doing to their customers is wrong, and unethical. You cannot just cancel a contract and re-ring them up to make it harder for them to cancel a contract. With being signed up online month-to-month I was able to cancel at any time. I want them to cancel this debt

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Brandon gym on Friday August 18th in the morning with 3 friends from out of town. I had to upgrade my account from $10 monthly account to the $30 monthly account. At that time I had to give them my new debit card which ends in ****. Then on August 29th I noticed that they took out $336 from my account using that new debit card, I had no personal training and went into the Land * Lakes gym which was my main gym from May-Sept 1st. He took a picture of the $336 from my mobile banking account app because I could not take a screenshot since it's a safety thing on the bank app. Then on Sept.5th the following charges came out of my account $5.91, $5.91 and $5.32 and they all say **** Crunch Brandon on them including the $336. Then on Sept.6th they took $34.34 from my other bank account that is joint with my soon to be ex-wife and I am assuming that is for the monthly fee for Sept. But it came out of the wrong bank account. Now today I have a pending $10.74 coming out of my account with the card ending in ****. So as of now the total amount of money that has come out of my account is $398.22. It has been over a month trying to get them to return the **************** I talked to said it's someone else's job. Crunch did figure out that my debit card is linked to someone else's account and I have not gotten any money returned to me yet. I was told they cut a check and mailed it but that was 2 weeks ago & now they are telling me that they need to get their district manager to get it approved and of course they won't give me that gentleman's phone number to me his name is ***********************. I did nothing wrong here, they put my debit card number to someone else's account and I am out almost $400 and they don't seem to considered about getting the money back to me. I have plenty of text messages showing I was talking to the head of trainers and still no resolution.

• Initial Complaint

  Date:04/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was harassed by employee for my footwear and was never an issue have visited the gym over ********************************************************************************************************************************************************************************** im going to social media

  Business Response

  Date: 04/24/2023

  Spoke to member over the phone and was able to fully explain policy and apologize for any improper delivery of that message 

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contract with Crunch and went in person to end the contract at the end of January 2022. I was told by the lady at the front desk that I would be charged for February and that would be the last payment on the contract. I was, indeed, charged for February, but charges did not stop. I was charged for March, and I called to complain. I protested the charge with my bank. I was also charged for ****** I complained. I called my bank and changed my card number so charges would stop. I stopped answering calls from Crunch 'demanding payment' because the conversations are useless. They did not honor my cancellation when I requested it in person at the end of January nor did they stop the charges after I repeatedly complained. Their last action was having *********************, a collections agency, contact me by email. This needs to stop. They overcharged me three months and still are trying to continue to charge me.

• Initial Complaint

  Date:08/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for personal training at the end of April 2022, for 5/5:30 a.m. sessions. Between April and July, my coach had no-showed or last-minute rescheduled right before our scheduled sessions 10+ times, and I tried to be reasonable and understanding despite the frustration. She would no-show, reschedule the session, then not show up again to the rescheduled time. Sometimes I'd get a text 5:15-9:30 a.m. saying she overslept, or forgot to set her alarm, or she was still tired from coming back from a trip, or someone else must have cancelled my sessions on her calendar (although I had the 24 hour notification email). I cancelled my membership and my personal training beginning of July and needed to use all remaining sessions by August 19th, as I would no longer have access to Crunch once my regular membership cancelled. I tried finishing them with my coach, who continued to no-show multiple times, making a total of 14 times per our text messages. I decided to ask for a refund as it seemed my sessions would never get used even though I was showing up every single time, and I was told I had to schedule my remaining sessions with another coach, and that I would hear back from the personal training manager. I did not hear from him, but I received one text from another coach, who then read but never responded to any of my follow-up texts to finish my sessions before my membership ended. I informed my first coach about this after she asked me how it was going with my new coach, who then had her manager call me and apologize for not reaching out in a timely fashion, and told me that my almost-coach was actually no longer even with the company. At this point I have 5 days til the last day of my membership. I need my final $282 payment for 6 unused sessions refunded.

  Business Response

  Date: 08/31/2022

  Consumer Response /* (3000, 10, 2022/08/30) */ Business provided a full refund of unused services.