![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMetroflex Gym Tampa
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I developed a health condition that is causing my immune system to attack the joints in my body. I called the gym that I was training at and informed them I would need a pause in my membership because I wouldnt be able to lift weights and continue damaging my joints while I was already facing difficulties walking. They agreed to pause the membership and I planned to return once or if my health issues could be resolved. The membership was a monthly contract. They continued charging my card anyways. I emailed them to ask them to stop, and for no reason at all they said they would cancel my membership but that I owed them a balance of 320.00$ They will not explain the sudden increase in balance despite having received previous on time payments. I contacted my bank and disputed all the charges. Upon the banks investigation they returned 200.00$ to my account. However, ********************** gym continues to call me and send harassing emails. At one point they attempted to charge my card multiple times on the same evening in different amounts, taking whatever it was that they could from me. A complete disregard for my health or my situation.Business response
10/17/2023
I recently spoke with ****************** over the phone. ****** notified me she recently discovered her husband had placed a dispute with their credit card service for several months of her gym membership. ******, who was unaware this had happened during the time of writing to the BBB, believed the $300 outstanding balance on her account was the gym trying to take funds. This was not the case. Anytime someone disputes a charge or charges, the amount that is disputed is placed back on the persons account as delinquent in status. Since ****** was unaware, until recent, that her husband had disputed the charge, ****** did not understand why a $300 balance was shown on her account. the $300 was placed back on her account once her husband disputed the charges without notifying her. As of 10/10/23, everything has been resolved and all of her outstanding balances have been brought to zero and ****** has decided to place her membership on freeze until she is well again to use the facility. Both parties are in great standing with one another. ****** also wrote a very nice review for our facility after resolving the issue.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.