ComplaintsforKeto GT
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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I tried to place an order on March 6, 2024. Received a message from ***** fraud that they had cancelled the order. If I had indeed tried to place an order, I would have to contact the company and replace the order. I informed them that I had placed the order, but asked them to cancel any further orders.There was no receipt or billing in the shipping bag when it arrived. Today March 26, 2024 I received another package with another 5 bottles of this stuff. I want my money back, and no more of their useless products.Customer response
03/27/2024
This is to let you know I have contacted the company with your help of the phone number and have resolved the problem. They have cancelled my order and refunded my money. I thank you for your help.Initial Complaint
02/21/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Product received was NOT as advertised. Ordered on 2/8/24. ***** twice denied transaction due to FRAUD. I did not reorder it after the first time but BIOLYFE sent it anyway and charge my credit card. Confirmation email stated they would send and follow up email once product shipped. This never happened. There was NO shipping invoice in the package. Don't trust the company or the product.Business response
02/22/2024
Hello,
We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
As a one-time courtesy, we went ahead and issued a refund of $199.99 today. You should see a credit in your account in the next **** business days.
Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.Customer response
02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
01/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I tried to cancel my order **** after I ordered was told I can't I was told when I get my order I can contact them on how to return. I've tried and they want a picture of item sent to them I told them I can't send pic. I paid ****** they will not provide rpm number I need to get returned soon.Business response
01/31/2024
Hello,
We sincerely apologize for the inconvenience that has been caused to you. Unfortunately, we are unable to find any record of an account associated with the consumer. In order to assist you further, could you kindly provide us with additional details such as an account name, number, order ID, or any relevant information? This will enable us to effectively resolve this matter for you. Thank you for your understanding and cooperation.
Initial Complaint
01/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Jan 8 **** Nov 23 2023 total of ****** charged to my credit card! No way of canceling and never received more product cannot get a hold of anyone to cancel this!Business response
01/16/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $129.99 today. You should expect to see the credited amount in your account within the next **** business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.Initial Complaint
12/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I ordered these ONCE- Cannot find any way to cancel this order. No website, no phone number, no email when orders are shipped and no packing information. Yet every month you send another order even though I did not authorize it. Do not send me any more product and refund my money. Send me a RMA and label to return the product that was delivered.Business response
12/29/2023
Hello,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
Thank you.Customer response
12/29/2023
I have tried to attach pictures of my **** statements and it will not allow so am typing this for the third time now
i agreed to purchase ONE time and was never offered a number for a return and have a cupboard full of cupboards and have been charged hundreds and hundreds of dollars since July
*****************************
******************************
********,**
****** V0H1N1
************
******************** or
*********************
Customer response
02/02/2024
From the CONSUMER:
Sent 12/29/2023 7:29:04 PM
I have tried to attach pictures of my **** statements and it will not allow so am typing this for the third time now
i agreed to purchase ONE time and was never offered a number for a return and have a cupboard full of cupboards and have been charged hundreds and hundreds of dollars since July
*****************************
******************************
********,**
****** V0H1N1
************
******************** or
*********************Business response
02/05/2024
Dear ********,
I hope this message finds you well. First and foremost, we would like to extend our sincerest apologies for any inconvenience caused by the charge you experienced from our company. We understand how frustrating this must be, and we are eager to resolve the matter promptly.
However, upon conducting a thorough search in our records, we were unable to locate your account using the information provided in your complaint. In order to assist you further and investigate the charge, we kindly request your cooperation in verifying your account details. Specifically, we would appreciate it if you could provide us with the first six digits and the last four digits of the card that was charged. This information will help us narrow down the search and identify the transaction accurately.
Rest assured that our priority is to rectify this situation for you as soon as possible and ensure that any discrepancies are addressed accordingly. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
Once we receive the requested verification details, our team will immediately initiate a thorough investigation into the charge and provide you with a comprehensive update on the matter. If there has been any error or unauthorized activity, we will take all necessary measures to rectify it and prevent similar issues in the future.
Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to resolve this issue promptly. We value you as our customer and will do everything possible to ensure your trust in our services is restored.
Looking forward to your response and the opportunity to make things right.
Best regards,Customer response
02/05/2024
Complaint: 21069450
I am rejecting this response because:I have provided this business with my first and last name, full mailing address where they continually send their product, both of my email addresses as well as my phone number and now they are asking for my credit card number AGAIN claiming they cannot find my account. Here are ALL of my details again
*****************************
******************************
*******, **
******
V0H 1N1
*********************
********************
************************************
Sincerely,
*****************************Initial Complaint
12/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Received product. And continual to receive it without anyway to cancel it.Did not even know the company name until nowBusiness response
12/20/2023
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $$199.99 today. You should expect to see the credited amount in your account within the next **** business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Initial Complaint
12/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered the first time but the business has no way to cancel any future orders. Emails have gone unanswered. I would like a refund and I would like the company to include an order receipt in their mailings so that consumers know how to contact them.Business response
12/12/2023
Hello,
We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.
Initial Complaint
12/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Numerous attempt to call and cancel with no success. They're customer service email address is returning as invalid. I have been trying to cancel for three months with no success.Business response
12/07/2023
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $49.98 today. You should expect to see the credited amount in your account within the next **** business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Initial Complaint
11/29/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I ordered these ONCE- Cannot find any way to cancel this order. No website, no phone number, no email when orders are shipped and no packing information. Yet every month you send another order even though I did not authorize it. Do not send me any more product and refund my money. Send me a RMA and label to return the product that was delivered.Business response
12/01/2023
Hello ****,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youInitial Complaint
11/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Hi there! So I originally purchased the trial gummies. I've never received an email to cancel this product. And I'm continually being charged for this item. That does not work and I do not use. The only email I received was from the original purchase, nothing since. And there is no way to contact the Co oany. I want a refund of my money. Thank you for your time.Business response
11/28/2023
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $169.99 today. You should expect to see the credited amount in your account within the next **** business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Customer response
12/02/2023
Complaint: 20917903
I am rejecting this response because: there was no way to cancel the order, no email or phone number to contact anyone. And I was charged over $700.00
Sincerely,
***********************
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Contact Information
Customer Complaints Summary
538 total complaints in the last 3 years.
52 complaints closed in the last 12 months.