ComplaintsforKetogeniks Keto

• Initial Complaint

  05/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered a 5 pack of the Max Keto gummies on 3/17 and never received any product. I've spent over $250 and have called 4 times, each time the person promises that they sent out a new shipment but nothing ever arrives. They refuse to refund me.

  Business response

  06/13/2022

  Business Response /* (1000, 5, 2022/05/25) */ Hello, Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide some information to be able to look up your account (name, address, phone number, email address the order is under). Thank you.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have tried to cancel this order multiple times by calling their 866 number and just get music and repeating "all customer service personnel are busy"! Nobody ever answers the call and this company keeps sending two bottles of their keto products every month and keeps charging my credit card. The bottles are piling up and they are deceptive in their advertising that this product works. I am not looking for a refund. I just want this order canceled and stop shipping me from bottles from a ShipQuick address. This company is ripping people by ignoring their calls and requests for cancellation. I left a message on their company phone message line and gave them the information they requested with my last name and zip code. I requested a cancellation and told them I was filing a complaint with the BBB.

  Business response

  02/11/2022

  Business Response /* (1000, 5, 2022/01/21) */ Hello ****, We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products. Your trial started when you placed the order last 10/02/19 and ended on 10/19/19 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products. We have cancelled your account on 1/21/2022 and as a ONE TIME courtesy, we have refunded you back $538.98 today without the need to return any of our products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is cancelled and you wont receive any further charges.

• Initial Complaint

  12/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  ordered 1 bottle of there product for $49.99 and received product we did not order and were charged $250.00. we canceled the order and sent it back to them and only received $220.00, so we ended up losing money on somthing we did not even order. i would like the full refund of $ 250.00 and an apology for the headaches. of dealing with companies that take advantage of there patrons like this.

  Business response

  01/13/2022

  Business Response /* (1000, 5, 2022/01/06) */ Hello *****, We apologize for the confusion on the order to clarify this is in accordance to the policy stated on our Terms & Condition. We assure you that your complaint has been addressed and your account is canceled and fully refunded. Rest assured, the account is canceled and you wont receive any further charges. Consumer Response /* (3000, 7, 2022/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) KETOGENETICS NEEDS TO SHARPEN THERE PENCIL OR BUY ANOTHER ADDING MACHINE, BECAUSE IT IS PRETTY SIMPLE MATH AND ACCORDING TO MY PENCIL AND MY ADDING MACHINE ,THERE IS STILL A $25.00 BALANCE LEFT FOR A FULL REFUND. I AM ON DISABILITY AND EVERY PENNY IN THIS HOUSE NEEDS TO BE ACCOUNTED FOR AND WHEN A COMPANY ADDS A PRODUCT TO AN ORDER THAT THE CUSTOMER DID NOT WANT, IN MY EYES THAT IS VERY BAD BUSINESS PRACTICES AND COMPANIES LIKE THIS SHOULD BE HELD ACCOUNTANTABLE. I BELIEVE THE TOTAL REFUND SHOULD BE GRANTED WITHOUT QUESTION. WHEN I CALLED THEM,THEY TELL ME THERE IS A RESTOCKING CHARGE AND NORMALLY I WOULD ACCEPT THAT PREMICE, BUT WHEN THEY DELIBERITLY ADD ANOTHER $200.00 TO THE ORDER THAT I DID NOT WANT I THINK THEY SHOULD FORGO THERE SO CALLED RESTOCKING CHARGE AND ISSUE A FULL REFUND TOTALING THE $249.98 AT WHICH ACCORDING TO MY PENCIL AND ADDING MACHINE IS $25.00 SHORT OF THERE TOTAL REFUND. I REALLY THINK THAT WOULD NOT BE HARD TO DO, IF YOU ARE A LEGITIMATE BUSINESS THAT IS NOT TRYING TO SCREW YOUR CUSTOMERS. I WILL END WITH THIS**** GOOD NEWS TRAVELS FAST AND BAD NEWS TRAVELS FASTER AND THAT ALSO WORKS ON A BUSINESS MODEL ALSO!!!!!!!!!!!!!!!!!!!!! SIGNED ***** ***** Business Response /* (4000, 9, 2022/01/11) */ Hello *****, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. You're account is canceled and fully refunded. Best resolution is to coordinate with your bank regarding this matter. Thank you. Consumer Response /* (2000, 11, 2022/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I DO NOT HAVE A CHOICE BUT TO SETTLE, AS SUING IS NOT FEASABLE. BUT IF YOU AT THE BETTER BUSINESS BUREAU WOULD POST THIS IN YOUR PUBLIC DOMAIN TO WARN OTHER POTENTIONAL VICTIMS OF THIS BUSINESS I WOULD GREAT APPRECIATE THAT. IT IS THE ONLY WAY PEOPLE WILL HAVE ACCESS TO THE DECEITFUL, DISGUSTING BUSINESS PRACTICES OF COMPANIES LIKE THIS. I WORKED FOR A COMPANY LIKE THIS WHEN I WAS YOUNGER AND WHEN THE WORD GOT OUT ABOUT THE WAY WAY HE DID BUSINESS, THE COMPANY FOLDED. EVENTUALLY THE WORD WILL GET OUT ABOUT KETOGENETICS AND THEY WILL EVENTUALLY FIND OUT WHAT HAPPENS WHEN YOU SCREW YOUR CUSTOMER BASE!!!! AND IT WILL HAPPEN AND HOPEFULLY SOONER RATHER THAN LATER!!!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩