ComplaintsforMarshall Pool Services LLC
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We caught Marshall Pool Service's Tech ******* lying about brushing the walls of our pool and cleaning the filter basket (not the first time as we discovered). He spent a whopping 7 min at our pool during which time he skimmed the surface partially, checked the chemical levels, and left. My wife was home and witnessed all of this and we caught it on our Nest Cam. After reviewing the footage from several weeks we noticed that he was always on his phone and spent no more than 6-7 min during each visit skipping several items he checked off as being done on the checklist he left behind. Now our pool water is great but that isn't just what we are paying for. After discovering this today from a review of our cameras over the past several weeks, I tried to delicately approach this with the owner, ***. She immediately started defending him and telling me our pool looked great. She doubted my complaint of weeks of neglect as this was her first time hearing it. Yet she missed this was our first time discovering it after yesterday's incident.Her argument centered around how clear our water looked while not addressing his being on his phone, the minimal time, and the questionable completion of the items he was supposed to be doing weekly. When I questioned if he was cleaning the filter cartridges her answer was 'yes' but I find that suspicious as our hoses are locked up and our outside faucet is on camera. ******* never once was on camera cleaning them. Based on the owner's reaction this appears to be a known practice and way to cut corners and service more pools in less time. Things are NOT getting done that we paid for and we want a refund on service paid for February based on what we've seen and her resistance to apologize or look into the matter further.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.