Business ProfileforBrandon AutoMall by ED Morse

This brand is one of the worst car makers ever! My **** 500 complains about everything, and at this point, I am at a loss for how to make my engine light go off. As a last resort, I thought to myself let me take my vehicle to the **** dealership and have them diagnose and repair my car. After all, who should know how to fix a **** 500 other than **** THEMSELVES?Boy was I wrong! First, the repairman said to me that he had never seen the error code my car was giving. After hearing that, my confidence that this would be resolved was dwindling. How would you feel?$700 later, my engine remained off for 24hrs!! Yeah, I was furious. I contacted Brandon Automall for a refund, and they will not give me one. Their answer is to bring it back to them. They will credit towards more repair, and we all know what that means. I would most certainly be dishing out my money to either have it fixed or perhaps the engine light to return a day later again. I will never be going back, and trust me I will never buy a **** or any car brand affiliated with them!!

The customer brought in his **** **** *** for service stating that the check engine light was on.
After a complete diagnosis, it was determined that there was an air-fuel ratio imbalance requiring repairs to the fuel injection system.  The repairs were done, as well as an oil and filter change and lube.  The customer left and we felt that we had properly diagnosed and repaired his vehicle until we read the negative review that he left on ******.
The customers ****** review displayed his anger that the engine light came back on after the repair.  After reading this, the Service Manager telephoned the customer and left a message for him to call back so they could determine the next steps to take to resolve the problem.
The Service Manager spoke with the client on 4/8/24 and requested the opportunity to re-inspect the vehicle.  The guest stated that he wanted to think about it.
We expected that the guest would let us know and he did by leaving the Service Manger a text saying I still dont feel 100% confident that you guys are going to resolve my issue.  Its also an hour drive for me, and I dont think its worth my time.  Im going to continue trying to fix my vehicle myself.  Almost immediately after receiving that text,the guest left us another negative review on ****** and filed this BBB complaint.
We certainly understand the inconvenience factor of driving one hour but since we are not being given a chance to see the vehicle to verify the problem that the guest is experiencing, we cannot determine how to help him fix the vehicle or if a refund of any amount is due.