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Business ProfileforBrandon AutoMall by ED Morse
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 11020 Causeway Blvd, Brandon, FL 33511-1998
- BBB File Opened:
- 12/14/2010
- Years in Business:
- 14
- Business Started:
- 3/1/2010
- Business Incorporated:
- 6/30/1960
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of VI-1028278/1 for this business, issued by Department of Motor Vehicles-Tampa
These agencies may include:
Department of Motor Vehicles-Tampa
5701 E Hillsborough Ave Ste 2228
Tampa FL 33610
BBB records show a license number of VF-1001058-1 for this business, issued by Department of Motor Vehicles-TallahasseeThese agencies may include:
Department of Motor Vehicles-Tallahassee
2900 Apalachee Pkwy # B441
Tallahassee FL 32399
- Type of Entity:
- Corporation
- Alternate Business Name
- Morse Operations, Inc.
- Brandon Automall Fiat
- Hours of Operation
Primary
- M:
- 7:30 AM - 8:00 PM
- T:
- 7:30 AM - 8:00 PM
- W:
- 7:30 AM - 8:00 PM
- Th:
- 7:30 AM - 8:00 PM
- F:
- 7:30 AM - 7:00 PM
- Sa:
- 8:00 AM - 8:00 PM
- Su:
- 12:00 PM - 5:00 PM
- Business Management
- Mr. Edward J. Morse Jr., President
- Contact Information
Principal
- Mr. Eddie Gomez, General Manager
Customer Contact
- Mr. Carmine Colella, COO
- Mr. Edward J. Morse Jr., President
- Mr. Dennis M. Macinnes, CFO
- Mr. Brian Danahy, Manager
- Mr. Eddie Gomez, General Manager
- Ms. Frances Morettini, Administrative Assistant
- Additional Contact Information
Fax Numbers
- (813) 655-6319Primary Fax
- (813) 655-6319
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Cody B
04/10/2024
Brandon AutoMall by ED Morse Response
04/11/2024
After a complete diagnosis, it was determined that there was an air-fuel ratio imbalance requiring repairs to the fuel injection system. The repairs were done, as well as an oil and filter change and lube. The customer left and we felt that we had properly diagnosed and repaired his vehicle until we read the negative review that he left on ******.
The customers ****** review displayed his anger that the engine light came back on after the repair. After reading this, the Service Manager telephoned the customer and left a message for him to call back so they could determine the next steps to take to resolve the problem.
The Service Manager spoke with the client on 4/8/24 and requested the opportunity to re-inspect the vehicle. The guest stated that he wanted to think about it.
We expected that the guest would let us know and he did by leaving the Service Manger a text saying I still dont feel 100% confident that you guys are going to resolve my issue. Its also an hour drive for me, and I dont think its worth my time. Im going to continue trying to fix my vehicle myself. Almost immediately after receiving that text,the guest left us another negative review on ****** and filed this BBB complaint.
We certainly understand the inconvenience factor of driving one hour but since we are not being given a chance to see the vehicle to verify the problem that the guest is experiencing, we cannot determine how to help him fix the vehicle or if a refund of any amount is due.
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