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ComplaintsforPickett's Ace Hardware
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I gave $30.00 as deposit toward repairs as I was told. I went back 24 hours later and they told me blower was not fixable and they were keeping all the deposit monies. I knew that was wrong because I was the one that fixed it. They were only to adjust carburetor. I informed her when I dropped off that I had put a new carburetor,new fuel lines and new gas filter. That is why I needed carburetor adjusted on the first place. They wer rude and mocked me in store. I was very careful with my words and action. Please Help Me ! I am disabled and already had to go without because of this situation.Business response
08/30/2024
Hello ****************** and BBB
I am sorry about your experience with us when picking up your equipment. The deposit is generally not refundable as it is a diagnostic fee. *************** case we would like to refund his $30 and move on to continued business with him.
Thank You
***************************
Customer response
09/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.