ComplaintsforFlagstone Pavers LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired a pool company to remodel our pool. They used Flagstone Pavers for the deck. After a couple of weeks, the pavers began to get ugly brown streaks on them. The pool company came out and said they believed the pavers were defective. Flagstone came out, took samples and said they would have a "lab" test them. After several weeks I rec'd an email from Flagstone on their letterhead saying the lab results were... There was no actual lab report saying what the stains were, just soneone's interpretaion on it. Later after I continued to persue the issue, I was told to hire a pressure washing company to fix it. I did, and the man tried everything including an acid wash. He gave me a letter stating that the pavers were defective and could not be cleaned. I sent the letter in and today rec'd a response not to use acid and to try vinegar.I want my pavers replaced! I paid a lot of money for the deck and I am ashamed to entertain around my pool because the pavers are so bad! I asked for replacement or a way to clean them and have rec'd nothing but a headache! The pool company even said if Flagstone would replace the pavers, they would install them if necessary.I have been in this battle since July of last year and have been very patient, but enough is enough.Initial Complaint
02/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Ruoshawn R. driving the equipment drunk and Intoxicated. People around there smoke marijuana on the premises as well as use other drugs. If something doesn't get done I'm sueing and filing with the hirer up. Ruoshawn R. tried to ram my car with the equipment as well.Initial Complaint
10/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Pavers of various colors were left on our front lawn in early September manufactured by Flagstone Pavers Inc. Unfortunately, Flagstone Pavers did not do a quality check on our pavers. Several weeks later the installers arrived and refused to install the pavers due to streaking and staining. We have repeatedly requested that the representative from Flagstone replace the stained pavers sitting in our front yard. We understand that our pool company and the paver installation company have also reached out to the sales representative but it appears we are all being ignored. I've contacted the ordering department at Flagstone Pavers and requested replacements but it appears the sales rep has also ignored their phone calls. Our backyard patio and pool has been delayed for 26 weeks due to bad behavior such as this and we need resolution to our problem. Please immediately exchange our cream bull nose pavers with cream/beige/charcoal pavers as requested by multiple parties.Business response
11/22/2021
Consumer Response /* (2000, 11, 2021/11/10) */ Company provided replacement pavers. Issue can be closed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.