Customer ReviewsforAlan's Roofing, Inc.
4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Missina B
1 star08/15/2023
I had my roof installed in October 2012 because I had 2 leaks and wanted to have a roof that would last. I got the owens corning system with the platinum warranty. Let's start with what they did that was good. They included extra insulation above my garage, they put down new flashing over my pan roof patio, the roof looked great at first, they did show up and repair leaks each time they happened. Now on to the reason for 1 star. They left roofing nails everywhere and even after coming out weeks after the install to clean them up again, it's been 11yrs and I'm still finding them after it rains! Not to mention I have now had 7 leaks in 3 different rooms. I have contacted the company but you only ever get to talk to a call center and then the repair person. No one from higher up ever calls you back. I have had them come out multiple times to repair leaks over the years. I had another company come out and look at my roof, the shingles are fine but the underlayment is not. And while they were over we found yet another leak. So be careful if you go with them. Or save yourself and don't!Review from Tom M
1 star03/15/2023
Complete incompetence. ****'s Roofing did my neighbors house two weeks ago. They staged the replacement in my yard instead of his. There was no 'hey do you mind', just came home from work Monday night to all their ****/trash in my yard (along with two ladders still up on the house with no one around...pretty sure that's an OSHA violation). Also noticed a bunch of damage on the side of my house, tar streaks, scuff marks, damage to two window frames and holes in two screens. Contacted ****'s through their website explaining the situation - no response. Install came and went, never received any sort of 'hey sorry, we'll take care of it'....nothing from ****'s. Avoid.Review from Bill B
1 star10/08/2022
Completely non-responsive. If you're in need of emergency service bypass this roofer and save yourself the aggravation. They were sent to us by ***** **** ********* I did speak with ***** **** and they have received an increasing number of complaints regarding Alan's Roofing, Inc.Review from Sami B.
3 stars01/14/2022
The overall roofing job was okay up to this point it's been 2 months, however I'm here to complain about their sales representative by the name of John M. who is a total lier and cannot be trusted. He intentionally gave me false information about a manufacturer warranty. He said that this specific manufacturer's 10 year non-prorated labor warranty would cover tear-off and haul away of old material and installation of underlayment and new shingles. After checking with the mfg they said only shingles installation would be covered. When I confronted mr John M. he denied telling me that and that I misunderstood him when in fact he told me that on at least 3 separate occasions and I definitely did not misunderstand him. In addition he withheld information about a lawsuit that was recently conducted on this mfg. my advice is to refuse him as your advisor and or sales representativeAlan's Roofing, Inc. Response
01/28/2022
Alan's Roofing Inc. is an Owens Corning Platinum Preferred Contractor. The Owens Corning Roof system is always our first recommendation when it comes to replacing shingles on a home. When John, our rep, met with this client and wanted to show the benefits of the O.C roof system and warranties, Mr. ******** informed him that he already did his own research and wanted to go with a different brand of shingles. As with any certified roofer in the state of Florida, we can install any roofing product that is available and carries a Florida Product approval certification. Alan's Roofing provides ongoing training to our sales representatives and they are thoroughly trained on product and warranties provided by Owens Corning.as we are an O.C. Platinum Preferred Contractor. Out of the nearly 1,000 Roofs installed each year by Alan's Roofing , maybe 2 are of the brand the Mr. ******** requested for his home. It is unfortunate that Mr. ******** is dis-satisfied with the manufactures warranty on the product that he requested after doing his own research. We try to provide good customer service to all customers which is why we installed the product he specifically requested even though that product is not in our normal offering. His finished roof looks great, passed the final building inspection and we hope Mr ******** get many years of service from his new roof..Customer Response
01/31/2022
While mr M. did suggest Owens Corning shingles I mentioned to him what his opinion was concerning Certainteed Shingles which is what was I I had installed based on his recommendation. Mr M. forget to mention that in the end he recommended Certainteed Shingles he specifically said that it was the best shingles in the market today and asked me not to mention that to Allen's roofing management because they are supposed to promote Owens Corning shingles. In addition me M. told me that Certainteed warranty included a 10 year labor warranty that covered tear down and hauling away of old material and installation of new underlayment and shingles which was not true because I ended up calling Certainteed warranty department and they said that only defective shingles would be covered under warranty for the landmark shingles and not tear down and hauling away of old material. When I confronted mr M. he denied telling me that which was a total lie , so as a matter of fact he told me that ion several occasions at which time j told him that he could not be trusted and that he was a liar which is exactly what he is . I am a retired military member and one thing I absolutely cannot tolerate is someone who lies and has absolutely no integrity and that would be mr M. Now if Allen's roofing accepts this sort of practice or behavior that they should reconsider this policy in the future
Customer Review Rating
Average of 4 Customer Reviews
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