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Find a Location

The Gutter Guy has 1 locations, listed below.

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    Business ProfileforThe Gutter Guy

    Gutters

    Current Alerts For This Business

    There are 3 alerts for this business. See all alerts
    Licensing:
    BBB confirmed that The Gutter Guy had not obtained a necessary license from Florida Department of Business and Professional Regulation. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.myfloridalicense.com/dbpr - 8003427940
    Pattern of Complaint:

    BBB files show a pattern of failure to respond to consumer complaints presented to the company and failure to eliminate the basic cause of consumer complaints.

    Specifically, complaints and customer reviews allege that after securing a large deposit from the customer, The Gutter Guy does not return to complete the contracted work. In addition, complaints allege that your company contracts work for which it does not have a license, i.e. roof repairs. 

    On August 10, 2018, BBB sent correspondence to The Gutter Guy requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.  As of November 8, 2018 The Gutter Guy has not responded to BBB's correspondence.

     

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2250 Elder St, Bunnell, FL 32110-5253
    BBB File Opened:
    12/16/2016
    Years in Business:
    9
    Business Started:
    1/1/2015
    Business Started Locally:
    1/1/2015
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. James Cigler, Owner
    Contact Information

    Principal

    • Mr. James Cigler, Owner

    Customer Contact

    • Mr. James Cigler, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/11/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On 4/18/2022, I paid ***** ****** from The Gutter Guy at **** ***** ** ******** ** $500 deposit to do gutter work for me. I went on vacation April 29, 2022 until May 5, 2022. On May 9, 2022, my daughter texted him to find out why the work had not been done. He replied he was waiting for me to return from vacation. Ok, that sounded logical. On May 25, 2022, she texted him again. He said he was catching up on some other work but would be there soon. On May 31, 2022, he texted saying he was planning on being her today but his son has covid so he probably does to. On June 3, 2022, he texted that he was still in quarantine. On June 20, 2022, she texted him to see when he was coming to do the job. He never texted back. On June 24, 2022, she texted him again telling him that if he couldnt do the job, we would find someone else. On June 25, 2022, he texted back that he would be over soon but he had just broken 3 ribs so he has to heal. Yesterday, July 12, 2022, my daughter found out he has scammed several elderly people in Palm Coast. She told him has needs to return the money or we are going to the authorities. Since he has two small children, she gave him the opportunity to repay the money monthly at $100 per month. The first payment is due this Friday 7/11/22. If he misses a payment, the deal is off. Based on what we have heard about him, he is NOT going to pay. Even the courts have had judgements agains him but not sure if he has ever paid the money back.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

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