ComplaintsforFLAGLER TINT LLC
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Complaint Details
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Initial Complaint
01/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
see Attached documentBusiness response
01/06/2023
I have SCOURED my records for a ****** ******* ******* ** ******* *** * ************** and scoured my records for any accounts done ON or around Halloween. (10/31/2022.)
Nothing.. Firstly, nothing was done automotive for the month of October AT ALL, since our company has gone to exclusively commercial/residential. Attached is our calendar view for that period as well as a search of this name and phone number.
All appointments made by my company are sent via email and confirmed. As are financials and such. Do they have record of the purchase? What name, what phone number and WHAT MONTH was it done?
Customer response
01/10/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
********** ********
I am rejecting this response because:
Regards,
Ms. Carol E Bauer
Initial Complaint
11/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
**** tinted my windows 8 months ago starting to bubble and he told me he will take care of it and fix now He's been avoiding my phone calls and texts for two weeks now He has a second address ** ******* ** **** ***** ** ****** Thank you for your timeBusiness response
11/30/2022
From: ******* **** <*********************Sent: Wednesday, November 30, 2022 12:10 PM
To: **** ******* <*********************>
Subject: Re: Better Business Bureau ComplaintClient brought in a vehicle to have window tint put on. Had existing tint on the vehicle and chose to have a layer of OUR film put over his existing film.. Therefore, we imply ZERO warranty here.
Now.. The film on the window, his OLD film, is beginning to delaminate. This is NOT an issue with our product.
I have, as a courtesy done what I can to assist, but this was a COURTESY, not an obligation.
In a nutshell, old film failing. My film is not.
Customer response
11/30/2022
Took it to a professional shop left them to make the decision to take the old tint to off or leave on they suggest to leave on never said it would void my warranty or I would have took it off
Complaint: 18482638
I am rejecting this response because:
Regards,
**** *********
Business response
12/01/2022
Client brought in a vehicle to have window film put on. Had existing tint on the vehicle and chose to have a layer of OUR film put over his existing film.. Therefore, we imply ZERO warranty here.
Now.. The film on the window, his OLD film, is beginning to delaminate. This is NOT an issue with our product.
I have, as a courtesy done what I can to assist, but this was a COURTESY, not an obligation.
In a nutshell, old film failing. My film is not.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.