Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Affordable Air & Heat has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAffordable Air & Heat

    Air Conditioning Contractor

    Current Alerts For This Business

    Advertising Review:
    This business is displaying the BBB logo on its website. The business is not a BBB Accredited Business, and our policies prohibit such use of the BBB logo without being BBB Accredited.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    715 NE 19th Pl Unit 23, Cape Coral, FL 33909-7413
    BBB File Opened:
    8/9/2004
    Years in Business:
    20
    Business Started:
    11/12/2003
    Date of New Ownership:
    6/23/2017
    Business Incorporated:
    6/23/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of CAC057968 for this business, issued by Construction Industry Licensing Board

    These agencies may include:

    Construction Industry Licensing Board

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of QB29547 for this business, issued by Construction Industry Licensing Board

    These agencies may include:

    Construction Industry Licensing Board

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of CAC057968 for this business, issued by Lee County Construction License Board

    These agencies may include:

    Lee County Construction License Board

    1825 Hendry St

    Fort Myers FL 33901

    (239) 533-8895

    http://www.leegov.com/dcd/ContLic/ActCont

    BBB records show a license number of 645 for this business, issued by Cape Coral Construction License

    These agencies may include:

    Cape Coral Construction License

    1015 Cultural Park Blvd

    Cape Coral FL 33990

    (239) 574-0430

    http://www.capecoral.net/

    BBB records show a license number of CAC1819956 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Florida Department of Business & Professional Regulation

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Affordable Mechanical Services Corp
    Business Management
    • Mr. Kevin Dalton
    • Mr. Walter Spencer, President
    Contact Information

    Principal

    • Mr. Walter Spencer, President

    Customer Contact

    • Mr. Kevin Dalton
    • Mr. Walter Spencer, President
    Additional Contact Information

    Fax Numbers

    • (239) 772-0113
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/19/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    On or near January 11th, 2022 I contacted Affordable heating and air here in Cape Coral Florida due to having no heat. They sent out a repair person who checked out the system. So far everything went fine. A little time later he came to the door and handed me my "heating element" which he removed from the unit stating he did so to "match it up" because he could not find the serial number or model number. The serial number was in plain site on the front plate of the heating unit. Secondly I did not tell him to remove the unit from my a/c system. I explained that I had a warranty service that was due to start in 3 weeks and it would only cost me $100 instead of $350. On or about February 4th 2022, I was informed by my warranty company that they would not service anything that was removed from a unit they covered bhy someone else. I called Affordable air and heat and asked them to kindly have the tech come back and reinstall the unit he removed. They gave me a hard time then telling me they were going to charge me another service call of $69 to have it put back. I complained enough where they sent out the repair man and he reinstalled it. The weather was still quite cool at that time and we did not use the a/c at all then. The evening of the 18th of February was warm and we turned on the a/c again. A unit that was working perfectly fine did no longer work. I called Affordable again and explained the situation and they told me that a charge of $130 would be charged for them to come out and fix what THEY did wrong. This company is nothing but a rip off for homeowners. They send out their people to look at your problem, disassemble it, and then charge you again to fix what they broke. I will have my warranty company repair the problem. But if they find a problem was deliberately done, or even overlooked by Affordable heating and air I will be seeking full restitution of money paid to THEM as well as to MY WARRANTY people. THINK LONG AND HARD BEFORE USING THIS COM.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Daunte M

    1 star

    05/29/2024

    **Terrible Experience with Affordable AC - Untrustworthy and Lacking Empathy** In 2022, I needed a new AC unit and reached out to Affordable. Initially, they were pleasant, likely because they just wanted our money. Since then, we've had nothing but issues. We've had four different techs, all giving different answers. Tech #1 said we needed maintenance. Tech #2 replaced the thermostat and drained the secondary pan. Tech #3, a supervisor, claimed our unit was too small because they didn't account for our tall ceilings during the assessment. He offered a "discount" on a new unit, which is absurd. It's not my fault they made a mistake to make a sale. We got a new unit and all new ductwork, but the issue persisted. The AC overworks and runs 24/7 because the unit is too small. I even cleaned the secondary pan myself, but the AC stopped working again. I called the 24/7 line and Mona was great, sending out a tech, but I had to pay $150. The last tech did nothing useful, claimed the drain pipe was clogged, and wanted to charge $1400 for a power flush. They admitted to putting in a small unit and supposedly "fixed" our drain pipe before. This tech was incompetent, just like the manager who has ignored our calls. Don't worry, I'll be emailing the owner as well. Avoid this company at all costs.


    Local BBB

    BBB of West Florida

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.