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Find a Location

Captain Cold Cooling has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCaptain Cold Cooling

    Air Conditioning Contractor

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Captain Cold Cooling provides residential and light commercial air conditioning and heating, plumbing and appliance repair, replacement, maintenance and services in Lee County.

    Business Details

    Location of This Business
    1308 SE 47th St, Cape Coral, FL 33904-9636
    BBB File Opened:
    6/4/2015
    Years in Business:
    9
    Business Started:
    11/26/2014
    Business Incorporated:
    11/26/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of CAC1817649 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Florida Department of Business & Professional Regulation

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of CFC1428983 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Florida Department of Business & Professional Regulation

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of CAC1817649 for this business, issued by Lee County Construction License Board

    These agencies may include:

    Lee County Construction License Board

    1825 Hendry St

    Fort Myers FL 33901

    (239) 533-8895

    http://www.leegov.com/dcd/ContLic/ActCont

    BBB records show a license number of CFC1428983 for this business, issued by Lee County Construction License Board

    These agencies may include:

    Lee County Construction License Board

    1825 Hendry St

    Fort Myers FL 33901

    (239) 533-8895

    http://www.leegov.com/dcd/ContLic/ActCont

    BBB records show a license number of CAC1817649 for this business, issued by Sanibel Construction License Board

    These agencies may include:

    Sanibel Construction License Board

    800 Dunlop Rd

    Sanibel FL 33957

    (239) 472-5555

    http://www.mysanibel.com/Departments/Building

    BBB records show a license number of CFC1428983 for this business, issued by Sanibel Construction License Board

    These agencies may include:

    Sanibel Construction License Board

    800 Dunlop Rd

    Sanibel FL 33957

    (239) 472-5555

    http://www.mysanibel.com/Departments/Building

    BBB records show a license number of 63293 for this business, issued by Cape Coral Construction License

    These agencies may include:

    Cape Coral Construction License

    1015 Cultural Park Blvd

    Cape Coral FL 33990

    (239) 574-0430

    http://www.capecoral.net/

    BBB records show a license number of Not registered for this business, issued by Cape Coral Construction License

    These agencies may include:

    Cape Coral Construction License

    1015 Cultural Park Blvd

    Cape Coral FL 33990

    (239) 574-0430

    http://www.capecoral.net/

    Type of Entity:
    Corporation
    Alternate Business Name
    • RODCMB, Inc.
    Hours of Operation

    Primary

    M:
    8:30 AM - 5:00 PM
    T:
    8:30 AM - 5:00 PM
    W:
    8:30 AM - 5:00 PM
    Th:
    8:30 AM - 5:00 PM
    F:
    8:30 AM - 5:00 PM
    Business Management
    • Mr. Ricky A. Sanford, President
    • Ms. Judy Charache, Office Manager
    Contact Information

    Principal

    • Mr. Ricky A. Sanford, President

    Customer Contact

    • Mr. Ricky A. Sanford, President
    • Ms. Judy Charache, Office Manager

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On April 11, 2022 ************************* of Captain Cold performed the maintenance contract on my air conditioning. I paid him $150. by check for this service in addition to the second service to take place in November. Due to the hurricane, I was unable to fly into ************** and rescheduled in October for January, 2023. In January I began calling *****, who does not even have an answering service set up, asking for an appointment for my service. I have received only the run around from him and **** his assistant. Finally I sent an email to him asking for the return of my $75.00. When I did not receive a response I called and ***** advised me he does not read his emails, but promised to mail me the check. A week passes and no check. On January 30 he told me he would deliver the check between 8:30am and 9:00am on January 31. NO CHECK. He is not answering his phone and you can not leave a message. How do I resolve this issue.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ray B

    1 star

    04/26/2023

    Captain Cold Cooling put in a new A/C system in September of 2021 while we were on vacation in NC. Our friend that checks on our condo while we are away called & said our A/c wasn't working. CCC had a reasonable price so install proceeded. Two weeks later when we returned from vacation, our condo was nice & cold. I checked the install & found the drain pipe leaking at a connection so I called them back out & they fixed the problem. When looking further I found NO AIR FILTER installed so I called them back out & was assured of a new filter would be taken care of BUT how does a company install a new $4500 a/c & not put in a filter. A/c ran for 3+weeks without a filter & they kept promising one but never delivered! Then I found out no standard filters fit & had to special order filters. Installing the air filter, I also have to remove my A/c door & lift up on the drain line, every time I needed to change the filter! Not a fun job every couple of months! Good luck using these guys...never again for me.

    Local BBB

    BBB of West Florida

    BBB Reports On

    BBB reports on known marketplace practices.

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