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            Business ProfileMagnificent Air, LLC

            Air Conditioning Contractor

            Contact Information

            1203 SE 9th Ter STE 203

            Cape Coral, FL 33990-3051

            Get Directions
            Visit Website
            (239) 671-0670

            Customer Reviews

            1.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Magnificent Air is an HVAC service repair and maintenance company. Our team of highly trained and professional technicians can repair and install all major HVAC brand.

            Business Details

            Location of This Business
            1203 SE 9th Ter STE 203, Cape Coral, FL 33990-3051
            BBB File Opened:
            4/23/2012
            Years in Business:
            13
            Business Started:
            8/25/2010
            Business Incorporated:
            8/26/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CAC1817947 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of CAC1817947 for this business, issued by Lee County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Lee County Construction License Board

            1825 Hendry St

            Fort Myers FL 33901

            (239) 533-8895

            http://www.leegov.com/dcd/ContLic/ActCont

            BBB records show a license number of CAC1817947 for this business, issued by Charlotte County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Charlotte County Construction License Board

            18400 Murdock Cir

            Port Charlotte FL 33948

            (941) 743-1201

            https://secureapps.charlottecountyfl.gov/CitizenAccess/

            BBB records show a license number of 201400002007 for this business, issued by Collier County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Collier County Construction License Board

            2800 Horseshoe Dr N

            Naples FL 34104

            (239) 252-2400

            https://cvportal.colliergov.net/CityViewWeb/Home/

            BBB records show a license number of -CAC1817947 for this business, issued by Sarasota County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Sarasota County Construction License Board

            1001 Sarasota Center Blvd

            Sarasota FL 34240

            (941) 861-5214

            https://building.scgov.net/PublicPortal/Sarasota/SearchContractor.jsp#

            BBB records show a license number of 62441 for this business, issued by Cape Coral Construction License. The expiration date of this license is 9/30/2024.

            These agencies may include:

            Cape Coral Construction License

            1015 Cultural Park Blvd

            Cape Coral FL 33990

            (239) 574-0430

            http://www.capecoral.net/

            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Mr. Ralph Bruno, Manager/Authorized Member
            Contact Information

            Principal

            • Mr. Ralph Bruno, Manager/Authorized Member

            Customer Contact

            • Mr. Ralph Bruno, Manager/Authorized Member
            • Mrs. Iselene Bruno, Manager/Authorized Member
            • Mr. Dennis Purks, Office Manager
            Additional Contact Information

            Fax Numbers

            • (239) 800-2615
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 4/19/2021 Magnificent Air installed a new Daikin HVAC unit. Also purchased at that time were two ** filter systems. (Platinum ** System($550) and Platinum PCO ** Light System($1500).Invoice #******* totaling $9273. On 7/17/2023 a technician came out to replace the ** bulb as per routine maintainence. When he opened the unit he informed me that there was no ** system(Platinum** System) installed. I immediatley called Magnificent Air to make them aware of this. They said they would notify the owner and she would respond to me. No answer. Over the last three weeks I have called 7 or 8 times asking to speak to the owner and received various excuse as to why she could'nt speak with me. Each time I was told the message would be relayed and she would call me back. She has never called.

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kevin C

            08/01/2022

            POOR SERVICE - DO NOT USE! I purchased my brand new Daikin AC from Magnificat Air a year a 1 week ago. When I purchased my unit, they let me know that I would be able to purchase the 12 year Labor warranty, but advised me to wait till my 2nd visit, which is a year from the purchase. They advised the wait, because the parts and labor were already covered for the 1st year. So after about 7 months, I called and told them that I needed to get my 6 month service done, and I was surprised they had not called to schedule this visit. So we got it scheduled, which put me at the 7 month mark. Here is is now at almost a year since the installation, and I once again had to call them, and remind them I needed my 2nd free service call checkup, and that it had to be done within a year. They first told me they could not do it for free since it had not been within the 1 year time-frame. But they finally agreed to do it next month, for free. I know the reason they were not wanting to do the first 2 service calls, is because the visits are free to the customer, and why they had no intention of calling the customer to get them done. Shame on their customer service. Now they refuse to sell me the warranty they told me to get on the 2nd visit, because of right now, it has been a year and 1 week. This is pathetic. I called into the office, the manager of the company was too busy to call me back, and had her office admin call me back. Shame on her for making her assistant take a call like this, and she played the scared rabbit in the corner. She knows she has not provided the customer service that her customers deserve, and now has to hide behind her desk to avoid talking to her customers. I called Daikin, and they were surprised, and disappointed in the customer service that I had received, and they did take notes on the dealer, and they way they treated the customer. Although they said they can not sell the warranty, it has to come from a dealer. DO NOT USE MAGNIFICENT A

            Magnificent Air, LLC Response

            08/08/2022

            Below is a copy of Post Install Letter that we mailed to Mr. ********** after his install


            Magnificent Air LLC
            1203 SE 9th Ter.
            Cape Coral, FL XXXXX
            (XXX)XXX-XXXX
            (XXX)XXX-XXXX

            ***** **********
            **** ** *** ***
            **** ****** ** XXXXX
            RE: New Installation
            Mr. **********
            Attached is your warranty paperwork for your new air-conditioning system. Magnificent Air has taken the liberty of
            registering your unit online so that the factory warranty is effective immediately. Please take note that several items are
            not included or covered by your manufacturer warranty. These items include, but are not limited to: dirty filter, clogged
            drain lines, or tripped circuit breakers.
            You will be contacted in approximately 6 months to schedule your free maintenance inspection. At that time, the
            technician will perform a complete check on your system and advise you on how to keep it running efficiently. Your
            manufacturer warranty will be voided should you fail to have at least one inspection done per year on your equipment.
            You should also note that any warranty work performed after the first year will be subject to the normal labor rate for
            service work and/or repair.
            The Daikin Comfort System unit comes with 12-year parts, one-year labor which covers the repair of all part labor within
            the system except for water damage. There is an additional 12-year extended labor warranty available for purchase
            before July 24, 2022.
            Please do not hesitate to contact us if you have any questions or concerns about anything in the paperwork. Unless we hear from you, we will be contacting you within 6 months to schedule your free maintenance inspection.
            Thank you for allowing Magnificent Air LLC. to serve your heating and cooling needs.


            "she played the scared rabbit in the corner. She knows she has not provided the customer service that her customers deserve, and now has to hide behind her desk to avoid talking to her customers" This sounds like a personal female manager problem.


            Magnificent Air installed your new unit in July 2021 without any problems. Thank you for contacting us to schedule your free curtesy 6 month maintenance inspection. Our system does not have a reminder to prompt us call the customer to purchase the labor insurance within the one year post install, this is why we send the letter expecting the customer to follow the instructions.
            Read 2 More Customer Reviews

            Local BBB

            BBB of West Florida

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