ComplaintsforOutlawLEDS LLC
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Complaint Details
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Initial Complaint
09/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Orders were supposed to **** *-16 weeks. First order was placed 1/31/23 for $245.00 foglight buckets Second Order 12/24/23 for $1,020.00 taillights. Was told would ship in May and never did. Now no answers to emails phone calls or return to voicemailsInitial Complaint
08/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I please just want my money back so I can order the product I wanted through a different company. Ordered light up door handles for my truck back in January 19. Company refuses to answer their phone and has never called me back after leaving a message. Will respond to a email maybe once a month and every response has been a lie. I've asked for a refund through email with no response regarding the refundInitial Complaint
07/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered some f250 badges through them that were supposed to be ordered through them and painted them shipped to me. Its been 4 and a half months and now they are avoiding my calls, emails, messages, and I even made a comment on one of their posts and it got deleted. Theres several people thats had this issue.Initial Complaint
07/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Paid them over $700 for an order in September of 2023. After months of Complaining they CANCELLED my order and did not proceed with a refund. So I am out $700 and they cancelled my order.Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order number 5446 Received a non working headlight with no resolution as of yet. They won't respond often enough to get much help. If they say they will send a return address for warranty repair on the headlight they never send it. They continue to make empty promises and really do nothing to fix the problem. Received a broken taillight and still no resolution. Have never received 2 truck badges that were ordered. This has been going on since 11/ 22/ 23. They will lie and find a way to not accept responsibility to replace parts that are non working on arrival. They will say thay will do something and not do it. They rarely answer the phone even when messages are left. This is like a nightmare because I feel helpless to get a resolution. If they make promises to fix they issue they still most likely won't do it. Have request a refund many times but they refuse to give it. They will tell you that they are working with us to fix the issue but they really aren't. They find ways to make it impossible to do what needs to be done like never sending the return address for the headlight. I really just want to return everything broken and not parts to get a full refund and be done with this company because they can't be trusted. I'm afraid I'll be left with 1 custom painted headlight which does me no good. I don't know when or if the badges will ever arrive.Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid them $455 in hopes to buy headlights for my truck. Now, in May as Im writing this, I not only dont have my headlights but out 455 with no communication from the company. Ive called, used email and everything I could to get my money back. I have the bank statements to prove.Initial Complaint
05/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased 2 parts for my truck from outlaw LEDS on October 2nd, 2023 for 490 dollars.They are custom parts so the company has advertised that it will take anywhere from 6-16 weeks to be finished and shipped. I waited for 5 months or 22 weeks and hadn't heard anything on the progress so I decided to email them and tell them I was upset and at that point I wanted a refund. They emailed me back the next day and said that they had my order leaving in the next 2 weeks and that email was from March 8th. I still have not received my parts or even heard an update about my order. So that's an additional 2 months or 9 weeks. So total it has been 7 months or 31 weeks since I placed my order and I still haven't received anything when I was told it would be done 6-16 weeks. I'm very frustrated and would like to just have my money back at this point.Initial Complaint
04/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had placed a order on feb 10, 2023 i was suppose to receive my items within their build time frame of 6-16 weeks. Well i have not fully received my items i recieved 2 of the 3 items but they were poorly built i am not bothered about that the reason i am filing this is because i ordered some headlights that i never recieved. I had gotten partial of my refund but not the full amount for my headlights. It has been over a year and still no headlights. I have contacted them more then enough time and i just get lied to and will not get a response from their phone or email. The way i got partial of the refund is because i commented on their social media but they removed my comment so no one would see how bad of service thwy offer. I am missing my refund for the amount of *******Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a set of headlights from Outlaw LEDs on October 31st, 2023. The estimated wait time for these headlights was 6-16 weeks. I contacted **** from Outlaw LEDs on February 13th, 2024 asking when my headlights would be done. He said that they would be done in two weeks from that date. It is March 20th, 2024 and my headlights are still not here. I believe this is a dishonest buisness and I want my headlights. If I cant get them I would like to be reimbursed for them.Initial Complaint
02/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 9/3/23 I ordered taillights from OutLawLED. Their website states that it takes 6-16 weeks for production. They charged my account that day. On 12/1/23 I sent them an email inquiring about my order. (A copy of the email is attached.) They said they were finishing up my order. I called them on 12/28/23 and was told it would take 2 more weeks because they wanted to match the paint better. On 2/1/24 I called them again and was again told it would take 2 more weeks. I called on 2/22/24 and 2/23/24 and left a voicemail. ***** returned my call. I called again today, 2/26/24 and their voicemail is full. I would like a refund for my order as I have discovered they have done the same thing to multiple people, and unfortunately I did not see these reviews until after my order was submitted. The 6-16 week delay takes away the customer's right to file a dispute with their credit card company. I have also filed a complaint with the ****Customer response
03/13/2024
Better Business Bureau:
Good afternoon I have heard from outlaw led and they have sent me shipping information and it is scheduled to be here tomorrow 3/12 thank you for your helpSincerely,
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Customer Complaints Summary
17 total complaints in the last 3 years.
12 complaints closed in the last 12 months.