ComplaintsforPetro Car Wash and Detail Center
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Complaint Details
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Initial Complaint
01/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to have my car washed, vacuumed, and waxed. I have a brand new 2022 ***** Traverse. When my car was finished, I did a walk around, which I always do to ensure no damage was incurred or spots were missed, as I paid $59.63 for these services. As I walked around the back, I found what looked to be scratch marks on the rear bumper. When I asked what happened, not one person could tell me. I asked to speak with a manager and was told, "he is not here." Okay, well, can I have a number to contact him? I was told, "we do not have his number." So before leaving, I called the ********** ***************** and filed an incident report. Report number ***********, Officer was ****************. I reached out several times via phone and privately on social media via ********* however, I have not heard anything from anyone. This could have been an easy fix; however, now that I am being ignored, that is terrible customer service. I have photos of the damage; however, it would not allow me to upload them. If you can send me an email to send the photos, I would be happy to do so.The receipt for the services does say ******* 0304425 12/21. The carwash is connected to a gas station.Please help me!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.