Business ProfileforSweetie Todd LLC

I went to Sweetie Todd Salon on Tuesday May 24th, 2022. We discussed extensively what I was looking for and I brought in numerous pictures for reference. We discussed my hair history as well. I was open to suggestions about what would work with my hair and what would not. The stylist told me we could get to my most desired look for my wedding. I told her my main concern was not to have any hair damage or breaking off before my wedding when getting it colored. After she colored and cut my hair I told her immediately I did not like the color or cut and that my hair looked damaged. She told me she had another client waiting and would fix it next time. As I left the salon, my hair was falling out and breaking off. I was in tears. I reached out to her right away again and told her my concerns. I told her I was not comfortable going back to her because she ruined my hair and it was breaking off. I have sections on the top of my head that only have two inches left of hair. I asked her for a refund so I could go to another salon to try and salvage my hair. She refused and said she does not give refunds. She never said that nor was it posted on her website, booking site, or anywhere in the salon. I told her that refund policies have to be clearly posted and she cannot expect for people to assume that. I never expected to have to ask for a refund and have never asked for a service refund in my life. I went to a few salons for consultations Wednesday, May 25th, and the other hair stylists advised me not to return to her and to request a refund and that I should leave a review. When I left a review, she had her friends messaging me on Facebook telling me to take it down or it will make her mad. My previous salon (that I still take my daughter to) said she called them and was speaking poorly of me. Other comments were posted by her and her friends stating I shouldn't be allowed to teach children. I felt retaliated against and intimidated by her after the review.