ComplaintsforSweetie Todd LLC

• Initial Complaint

  05/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to Sweetie Todd Salon on Tuesday May 24th, 2022. We discussed extensively what I was looking for and I brought in numerous pictures for reference. We discussed my hair history as well. I was open to suggestions about what would work with my hair and what would not. The stylist told me we could get to my most desired look for my wedding. I told her my main concern was not to have any hair damage or breaking off before my wedding when getting it colored. After she colored and cut my hair I told her immediately I did not like the color or cut and that my hair looked damaged. She told me she had another client waiting and would fix it next time. As I left the salon, my hair was falling out and breaking off. I was in tears. I reached out to her right away again and told her my concerns. I told her I was not comfortable going back to her because she ruined my hair and it was breaking off. I have sections on the top of my head that only have two inches left of hair. I asked her for a refund so I could go to another salon to try and salvage my hair. She refused and said she does not give refunds. She never said that nor was it posted on her website, booking site, or anywhere in the salon. I told her that refund policies have to be clearly posted and she cannot expect for people to assume that. I never expected to have to ask for a refund and have never asked for a service refund in my life. I went to a few salons for consultations Wednesday, May 25th, and the other hair stylists advised me not to return to her and to request a refund and that I should leave a review. When I left a review, she had her friends messaging me on Facebook telling me to take it down or it will make her mad. My previous salon (that I still take my daughter to) said she called them and was speaking poorly of me. Other comments were posted by her and her friends stating I shouldn't be allowed to teach children. I felt retaliated against and intimidated by her after the review.

  Business response

  07/14/2022

  Business Response /* (1000, 10, 2022/06/23) */ ***** messaged myself on May 19th after being referred to me from a friend of mine after seeing her hair done on social media, Facebook. She explained that a previous salon in the area had damaged her hair so she was in the process of growing it out but would like to go lighter. In our conversation I asked her what products she was using and she replied OGX to which I responded to not use that anymore due to the numerous lawsuits against that company for hair breaking and falling out. I also said I have suggestions for new products to use. She mentioned getting a toner on her hair twice in the last 6 months. Again she mentioned the previous salon frying her hair off and kept mentioning it numerous times in our conversation through facebook messenger. We booked her an appointment for may 25th at 1pm and all services to follow. She came in with pictures of a light golden blonde Selena Gomez and said that was her goal to eventually get to for her wedding in April. I told her that would be a good goal but it was not going to happen that day. We also discussed in length about how it would be in her best interest to take off a couple inches due to the prior color and damage to the hair. I proceeded with the full highlight as she talked about what the prior salon did and kept repeating it over and over. She said the front of her hair was so short because it broke off within inches of her face and now feels as though she has a mullet. She said she was open to whatever haircut to make things blend better. She also stated no one has been able to get her hair blonde like she likes it and how she couldn't afford to be blonde but decided to go back blonde anyway. I checked her highlights as she processed and reassured her she was lightening but the picture she showed was not going to happen today, and that I do not want to push her hair passed a point that it cannot handle and she said "as long as I can get there for the wedding." Upon removing her foils and shampooing her hair, again I reminded ***** that it was light but still was not going to be the light blonde in the picture. I proceeded with the toner which minimized the orange tones in her hair and kept her in the warm golden range she wanted. She mentioned that the shorter pieces in her hairline were from the damage from the previous salon. I asked if she would be ok with shorter layers to blend everything in and she agreed again saying "I just want it to blend." When i was finished blow drying her hair I mentioned how after smoothing her hair down, it didnt look like color damage in her hair, it looked like heat damage in my professional opinion. The two are very noticeably different in damage. When her appointment was over, she looked at her color in the mirror and said "next time I want them chunkier and not so thin and blended" which is not the style of the blonde she showed me. She commented on her haircut and said "I don't have a mullet anymore!". I walked her to the front the salon, thanked her for coming in and I would be looking forward to seeing her in a couple months for her next process. About 30 minutes after she left, she messaged me saying she doesn't like the highlights and was wondering when she could get it fixed. I offered her two appointment times to which she said ok to the first appointment. I then received a message at 3:17am again explaining she doesn't like her hair, disputing the charges with her credit card company but trying to get a refund from me first. She also said shes never asked for a refund in her life but I have a review she left on another salon page proving otherwise. After I explained there would be no refund, she decided to take to social media and bash my business on not only my business page but almost 10 other facebook pages. I received phone calls and texts from 8am until 11pm that night of ***** slandering my name and can provide screenshots if needed. She made false allegations claiming that I fried her hair off, had friends sending her messages to take the post down because it was making me mad and that I intimidated and bullied her. The ONLY person who messaged her was the woman who referred ***** to myself and what their conversation consisted of, I do not know. But I'm sure I can also have those screenshots provided to you as well. ***** also claims I intimidated and bullied her which nothing of the sort happened. I responded appropriately and professionally despite being bashed, lied about and harassed with messages and now a complaint with the BBB. The screenshots provided show she is still using the shampoo I suggested not to use due to lawsuits of hair falling out and breaking off. Also a screenshot of me suggesting this before she had come in for her appointment. Consumer Response /* (3000, 12, 2022/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had to go to another salon for a treatment to stop the breakage. The salon owner gave me a witness statement stating my hair was damaged and broken off due to over processing from this stylist that can be provided. I have before and after pictures of my hair which can also be provided. I had to pay for another salon visit just a couple of days after this one to prevent further damage. That receipt can also be provided. The salon who does my daughter's hair owner reached out to me to let me know this stylist called and was very angry I asked for a refund and speaking poorly about me. I can provide that voicemail as well if needed. That salon said I was always welcome there as my daughter goes there and I was shocked this stylist called them to try and slander my name. All I requested was a refund so I could go to another salon. Sometimes as a business owner it is the right thing to do to acknowledge you made a mistake and provide a refund. I want to move on from this experience. I had to cut off my hair and go to monthly treatments and take hair growth supplements now. This salon visit will cost me money for a very long time on top of my hair being ruined months before my wedding. Business Response /* (4000, 14, 2022/06/29) */ *****, if you so badly wanted to move on from this, slandering my name and business on 10 different facebook pages isn't the way to do so. When i spoke with the owner of the previous salon, I didn't say your name. She knew exactly who you were. You trashed that salon while you were in my chair. Clearly by name that's your MO, to trash peoples business and try to remain the better person who also teaches children. I will no longer respond after this final statement. I will NOT be refunding you and if you continue to slander my name, I will be moving forward with legal action. Consumer Response /* (4200, 16, 2022/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not slandering any business or names. I want a refund and do not accept not receiving one. Even the salon owner who had to try and save my hair from further breakage said I should receive one. All supporting documentation has been sent to the credit card company as well. Like I said, I would like to be refunded and move on from this terrible experience and hopefully the evidence sent in will allow for there to be a resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩