ComplaintsforLandscape Pros of SWFL, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We signed a contract with Landscape Pros for plant removal, new plantings including specified trees and paving stone to replace the front walk and patio area. The color of the paving stones was specified and the time in which the project was to be started (within 4 weeks) along with an estimate to finish the work within two - three weeks of the start date. We made it clear that the timing was critical since we spend summers up north. We gave a deposit of $4,000 on a $10,000 contract price as soon as the contract was signed. The work began with Landscape Pros removing plants, in early March. There were two large Gardenia bushes that we wanted to save and they assured us that they could transplant. They did not return until mid March when we were away. While we were gone, they came and planted the wrong trees (Silver Palms instead of the Bismark Palms specified in the contract), mishandled the Gardenia bush transplanting killing them both, broke the irrigation and ran up a water bill of almost $1,000 before a neighbor notified us of a problem. One of the trees died and they have stalled about doing anything presumably trying to get past the warranty period. One tree and at least on plant were never delivered and there is a patch of missing sod after they had to dig it up and fix the mess they made of it the first time. They came back later and dug up the front walk and patio area before they noticed that they did not have enough paving stones to do the job. They left it like that, an eye sore and a hazard for a month, never even attempting to remediate the problem. We called and texted them countless times trying to determine what they were going to do but only received empty promises. Now they are telling us 3 - 6 months to get the paving stones that they told us they had in stock in the first place.Business response
05/12/2022
Consumer Response /* (2000, 6, 2022/05/05) */ This complaint has been resolved by mutual agreement between Landscape Pros and ourselves. Final payment has been made and the contract is terminated.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.