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          Pack and Send has 1 locations, listed below.

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            • Pack and Send

              D15 106 Hancock Bridge Pkwy W Ste D15 Cape Coral, FL 33991-2092

            Business ProfilePack and Send

            Mailing Services

            Contact Information

            D15

            106 Hancock Bridge Pkwy W Ste D15

            Cape Coral, FL 33991-2092

            Get Directions
            (239) 574-3776

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            D15 106 Hancock Bridge Pkwy W Ste D15, Cape Coral, FL 33991-2092
            BBB File Opened:
            5/18/2001
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            ****** from pack and send bounced back my fingerprints because i complained of her being rude. She threatened to cancel my prints which she called in front of me and did. This is unprofessional and it is denying business by an employee. As a business owner i cannot believe what i experienced, she also said shes been there for 10 years so no negative review would do anything to her
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Ashley E

            09/20/2023

            Their website says they do printing but they do not have any of the standard applications needed to print. I came in this morning with a USB drive in order to print 11 documents (3 word, 8 pdfs) I was told that they havent been able to print from USB and it would be better to email. I left went home to email the documents because I wanted to be certain I included all of them as I was then shipping these documents via fedex. I came back 40 min later....When things started printing and they didn't look right the employee kept arguing that the files were received that way and she was just printing as received. When I asked why 2 pages printed without being cut off, She got an attitude and forcefully turned her monitor toward me to show me that it looked fine on the screen. When I asked if it was an issue with the scaling she stated "I don't know why people think we are a printing store" I advised her the website says that you can print. I went to pull up on the website that states they do "Full service color copies" She then got even more irate and said "I worked here for 9 years. I run the site i know what it says." When I told her I didn't appreciate how defensive she got and that I didnt want what was printed as it was not usable for a proposal, she said "you can leave. You're welcome for not charging you". She then threw the stack of papers at me and said "we dont have a shredder so you can take those" i told her that her behavior was disgusting and that I would be filling complaints. The employees name is ****** and the "manager" if that is true ****** stood by and watched her act like this.

            Pack and Send Response

            09/27/2023

            We are sorry you had an unpleasant experience while visiting Pack and
            Send. Thank you for bringing this to my attention. Yes, we are a full
            service printing shop. We are actually capable of re-creating the
            document if need be. After reviewing the issue that you mentioned, I
            discovered that there was a default application setting that was
            incorrect. That was causing the issue that was equally frustrating to
            you and the employees. I apologize for your experience while trying to
            print your documents. This setting been corrected and there is no longer
            an issue printing the documents. We are a "Mom and Pop" shop that is
            built around exceptional customer service. Clearly I need to do better.
            Based on your experience, It certainly seems that I need to implement
            additional "customer service" training. We have already addressed the
            setting issue and are currently working to offer a higher level of
            customer service. I'm sure you understand as a small business it is
            difficult enough to succeed, the last thing we need is to offer anything
            less than exceptional customer service. Please accept my sincere
            apology and allow me to make it up to you in the future.

            Local BBB

            BBB of West Florida

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