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Complaint Details
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Initial Complaint
06/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/9/23 I took my car in to ********************* Chevrolet because it was over heating, they called me the same day and stated that the water pump need to be replaced, I gave them the ok to replace and check the Airbag light it would be ******** and that would fix the problem. Picked car up on 6/12/23 around 4pm drove home and parked car. 6am 6/13/23 began to drive to work drive about 10 miles and car began to overheat again, called the service **** they told me to have it towed in. I arrived at dealer with car. Service Advisor said they didnt burp the car. I proceeded to go to work they stated they call me with findings and resolve. No one called I called over 10 times only to speak to no one and leave messages. 6/14/23 around 8am finally spoke with Service Advisor he stated that I needed a hose that would now cost ******. He would comp tow fee and I pay the difference. Waited for call back and no one called. After exhausting calls and messages they called me to say that now the car isnt starting. The Service Manager, and Advisor both stated that my vehicle is old and its a 2015 by the way. They argued with me and yelled because I wanted an explanation as to why none of this was ever mentioned on initial diagnostic? They claim to have replace hose. I picked car up on 6/15 I paid ****** picked vehicle up drive home less than 3 miles car is now overheating and leaking a fluid. I am now left with a vehicle and out of *******. I have called to ask for a refund, or ************* my vehicle correctly no one will answer my call. Help please this is unjustifiable.Business response
06/21/2023
Unfortunately the 2015 Traverse has a lot of miles on it ******* and is having some coolant system leaks due to age and mileage. The hose and pump have been replaced due to leaks. On 06/17/23 the customer brought the vehicle back in again and now the radiator is leaking and as stated previously the fan runs intermittently. The new car department is working with the customer on trading in his vehicle on a new vehicle. Customer has declined any further repair at this time.Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made an appointment to have my muffler replaced at Roger Dean Chevrolet on 4/19/2023. After bringing it in, I was informed that the muffler would need to be ordered... 3 days later I was told the muffler is on back order and I would need to pay for it prior to the dealership ordering it... since this was a fleet vehicle, authorization for the muffler was given for $1,250 dollars and was told to pick it up and the next week I would be contacted to let me know when the muffler would be in... I received no call back, so I called them on 5/2/2023 and was told they would look into it and call me back... they never called me back. I called the parts person directly at the dealership on 5/3/2023 and told him of the problems I have had...he told me he would look into it and call me back after speaking with ***** directly and doesn't know when I would get a muffler... it's on back order... could be a month, maybe longer. Was told a muffler was in a ***** dealership, but they couldn't ship it to Cape Coral. I offered to drive to ***** myself to pick it up and was told they don't think that would work... Since I already paid for parts and labor, I want the muffler installed... Just want someone to have the muffler shipped to the Roger **** dealership and install it... This is crazy...Business response
05/22/2023
The muffler is on back order and the *** for the part is unknown. Roger Dean Chevrolet has offered the customer his money back and willing to cancel the order for the part. We are aware that the customer is leaving the area in June and would like the parts installed previous to him leaving. At this time the customer does not want to cancel the order.Initial Complaint
06/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a part to be installed by me. I picked up the part for my truck and took my rear bumper off to install it. I probably should have checked the part to make sure it was the correct one but I trusted the service and parts department at roger dean. They ordered the wrong part. I called and spoke with the parts manager and service director and they said they would reorder the part. I explained to them all the work I had removing the bumper and that they should incur the labor cost this time to install the correct part and they said no. I then told them I would meet them half way and I would pay half for the labor. They said no way!! They only said with sarcasm "check the part before installing next time".Business response
07/14/2022
Business Response /* (1000, 8, 2022/06/30) */ The wrong side was originally ordered and when brought to our attention we reordered the correct side. We received the correct part the next day and notified the customer that his part was in. Having received an incorrect part does not make a business liable for the labor and installation on a part the customer was going to install himself. Consumer Response /* (3000, 10, 2022/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's amazing how this dealership wouldn't even attempt to keep a happy customer. The service director Gary Herrmann is a rude and condescending person and should not be in customer relations. We will take our business to Victory Lane Chevrolet which is roughly twenty minutes away from our home but would happily accommodate us and are very knowledgable at ordering parts. They also very good with the manner in which they treat their customers and don't price gouge.Initial Complaint
12/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a TCM Two days ago and was misinformed that the TCM did not need to be programmed that this TCM was plug and play. I called your parts depart on Dec 7, XXXX X:XXPm to ask If you had a TCM for my truck that its a chevy 2500Hd 2013. Your parts person told me that it did not need to be programmed and it was plug and play device. I purchased this 540.38 parts. just to find out 15min later that the part needs to be programmed when I called back to the parts department I spoke to Chris he told me that he could not return the part because it was open and If you check the cameras the box was open at your location in the counter. I have this part and was forced to purchase another TCM from a vendor because after calling your services advisor all day today and no answer and having my truck down and missing work because of it. I was forced to spend more money on a company that can send me a TCM programmed with my VIN. I need a refund on my TCM that the dealer sold me that was misinformed of the programming on this TCM. I need somebody to call me to discuss this matter or I going to get legal representation and reaching to Wink New because it not fair I call 15min later after buying the part just to be told to go pound sand. ***** **** invoice numerXXXXXXBusiness response
01/19/2022
Business Response /* (1000, 7, 2021/12/30) */ Our parts manager here at Roger Dean Chevrolet has offered the customer a reimbursement on the part he purchased. The customer is expected to return the part on 01-03-2022 for a refund.Initial Complaint
12/04/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
The dealer refuses to replace a defective bed liner in my 2022 Chevy P/U truck.Business response
01/07/2022
Business Response /* (1000, 8, 2021/12/30) */ Customer was given his money back for the bedliner that he purchased with his vehicle. Customer was also given the bedliner free of charge. Consumer Response /* (2000, 10, 2022/01/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) They took care of the problem in a reasonable manner.
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.