ComplaintsforDavis Jr. Plumbing, Inc.
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Complaint Details
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Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a new water heater about 5 years ago for $1,000. ( they should last ***** years. )1st one was 2019 2nd one It leaked 3 years in. April 4th, 2022 and they charged me another $500. To put it in. Here I am 2 years again and this one is leaking. Thats 3 Hot water heaters in less than 5 years and this time they went $700. To replace . I dont have that kind of money. I am a widow on Social Security still trying to fix house from hurricane. I cant see paying for 3 water heaters in less than 5 years. Thank youBusiness response
04/23/2024
The customer had a water heater that was changed out and the newer one needs changed out again after the one year parts and labor warranty has expired and past the date and it is still has a manufacture warranty but that only covers the water heater tank its self not the labor and pipe and fittings needed which the customer does not want to pay for and is upset but we only install the tank we dont make the products, I apologize for any inconvenience.
Initial Complaint
10/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called about having a hot water heater installed,got prices fir a standard heater and an on demand water heater.we decided to have plumber install the tankless one.called back and placed order.was told I had to have an electrican connect it,,l replied that an electrican was coming out the same day the plumber was.tankless was installed,plumber stated that was a good place to have it because it was right next to existing wire hook up,but I would need to have a 30 Amp breaker installed..when the electrician came in to look at water heater,he stated it couldn't be hooked up,because it needed 2 50 Amp breakers and new wiring..and heater shouldn't have been installed without electrican being here at time of heater install..the tankless cost me $2,000.00,,which was a good price..the electrical hook up is $3500.00..we can't afford that,,had to take out a loan for it..if I had known it was going to cost that much I would have bought a standard water heater. Wife called to complain,the person on the phone lied to her and told her I was told the wires and breakers would need to be upgraded,,HE DID NOT TELL ME THAT...Business response
11/30/2022
Business response taken verbally by BBB:
Prior to the contract being signed we advised the customer they would need to have an electrician hook up their system as they would need to replace both the wire and the breaker. We are not responsible for whatever price the electrician provided to them to do the job.
Customer response
11/30/2022
Complaint: ********
I am rejecting this response because: Yes I was told that an electrican was needed to hook it up.But was also told that the 30amp breaker,and wiring that was here for previous water heater was perfect, and in right spot..Electrican had to put in TWO 50amp breakers,,and completely new wiring..
Sincerely,
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.