Business ProfileforInto H20 Pools & Spas, LLC

7/21 contract signed for installation of a pool for $75,500. A $35,000 deposit was given to company at that time. Only $11,000 was required as a deposit. Nothing in contract that I have found addresses cancellation policy. Before any work began, we had an illness in the family and we had to sell the house and move back to **. Into H2O Pools informed us that they would only give us $17,000 back if we cancelled, they would keep $17,000 for absolutely no work done. My Mom died and we decided to stay. We didnt want to lose the $17,000 so we went with this company to install the pool, against our better judgement. They then increased the cost of the pool by $10,000. We had no choice but to comply and we feel the company unethically tried to keep $17,000 and then increased the cost because they knew we couldnt just give up $17,000 for absolutely nothing and knew they were able to manipulate us. We are both disabled and are on a fixed income, we sold our home in ****** to have this project done. Its the only money we had. Eventually, they started the project, It took an unbelievable 1 1/2 years to complete, delays for months, excuses and no return calls. The only time they called was to ask for money. We feel this company unfairly charged us an additional $10,000 while we were under duress, we saw no other way to go and they manipulated us to pay. We never signed a new contract but they demanded the additional $10,000 in advance of work being completed, after we had, over the past 18 months, waited several months before anyone would come to do any work. It has been an additional 9 months and they have not completed the project or taught us how to run the pool. So 2 years and 2 months later, the project is incomplete and they do not return texts or calls. I have included the contract, I see nothing about a cancellation fee of $17,000 or any amount in the document I signed.