Business ProfileforRK&M Claims Consulting Inc.

I hired RK&M Claims Consulting after the owners, ************** came to inspect the damages/ ***, 10/8/22. Rich met with our Insurance Adjuster on 10/25/22. RK&M submitted to Citizens a Letter of Representation on 10/9/22. I have hundreds of text messages trying to reach anyone,4 different numbers with little or no response. I requested multiple times, via text, phone messages as well as emails for a copy of my contract as I had never received one nor do I remember signing one. I was recently informed they do not have one. 9/1/23 I call Citizens, my insurance company, they inform me that the claim has been closed since 3/29/23 they could not reach RK&M. I explain the situation, no contact, no contract, weve been living in a trailer since the hurricane how can they help me? The resolution team tells me to email **** request a Release of Representation letter. Give them 7 business days to respond, if they fail to respond inform them you will file a complaint with the BBB &the ****************. A response was received on 9/11/23. Everything is ready to go. I have the estimate attached If you still want to cancel I will get you the release. I met with *********************** the owner on 9/15/23. I listened to his reasons I gave him another chance. I dont know why, I guess I thought since he had put most of the information together spent 2 hours with me wanting to keep my business I would give him another chance. Shame on me! He said he would have everything submitted within 10 days. He said he would have our *** submitted Mon. the 18th. Didnt happen. I requested a Release of Representation letter,on 9/27/23 giving him 7 business days no response. *** called, gone to his office on 10/3/23 not even the secretary could reach him. RK&M was hired to represent me to Citizens after the damage that was caused by Hurricane *** on 9/28/22. The only thing they submitted was a letter of Representation, which made sure that my own homeowners insurance cannot speak to me.