![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforWaterways Car Spa
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1325 Semoran Blvd, Casselberry, FL 32707-6503
- BBB File Opened:
- 7/17/2013
- Years in Business:
- 12
- Business Started:
- 9/27/2011
- Business Incorporated:
- 9/27/2011
- Type of Entity:
- Corporation
- Alternate Business Name
- Olokun, Inc.
- Contact Information
Principal
- Maritza Ulrych, President
Customer Contact
- Maritza Ulrych, President
- Ryszard Ulrych, Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Denise T
10/10/2021
Waterways Car Spa Response
10/12/2021
1. that there was a woman who seemed to be yelling at a gentleman outside when she arrived for the car wash - video saved and photo stills included in this response;
2. that she also proceeded to yell loudly at the young man behind the counter in front of a lobby full of customers - video saved and photos of Ms. ****** and Ms. ******* when each was paying included in this response;
3. that "There is NO sign that says vacuuming is an additional charge if you have dog hair" - video saved and photo stills included in this response;
4. that the lady was the aggressor against Ms. ****** - video saved and photos included in this response.
I respond to this complaint having been present - a witness - during the "issue". When Denise ****** returned to the car wash entrance to remonstrate that not all the pet hair had been removed. She did not wait to speak to the service writer who had initially assisted her but entered the store to request for a manager. It was the first interaction Ms. ****** had had with the lady. The lady tried to assist and informed Ms. ****** that with our regular vacuum service we get out as much hair as possible, but that we have other additional services focused on pet hair removal. Ms. ****** was not happy with this response and said that she assumed that when we state we vacuum a vehicle we vacuum everything out. The lady indicated to the menu board (photos included in response) and evidenced the surcharge for excess sand or pet hair. Ms. ****** sarcastically said that she could see that, but she was also capable of reading the services included in her wash and that a vacuum was one of these. Ms. ****** kept repeating "It says you vacuum the interior. So are you telling me you don't vacuum the interior?" The lady again explained that for vehicles with excessive pet hair which the owners want removed there are surcharges. Ms. ****** then started to berate the store/business and our services and when she started to become abusive she was told to leave the property. This made Ms. ****** even angrier and more abusive toward the lady dealing with the matter. As can be seen from the series of photos, the lady kept moving away from Ms. ****** but was then repeatedly insulted by Ms. ****** and so she returned to re-iterate over and again to Ms. ****** that she should leave the property (photos attached), who instead continually gesticulated in the lady's face. Ms. ****** was still shouting from her vehicle, through the open window, and even started throwing items out of her window (photos attached). When leaving Ms. ****** was still shouting and making obscene gestures from her vehicle (photos attached)
Please refer to Ms. ******** statement to ascertain that although she now claims that she was not told about the pet hair when her vehicle was being vacuum, when she was told by the lady about the surcharge, she did not inquire how much the surcharge was. She simply demanded that the pet hair should have been removed at no charge as part of the regular service. There is no indication that Ms. ****** would have been less combative had she been told about the surcharge at any other time.
We have also included images of the false reviews by an individual purporting to be Ms. ******** daughter and another by a George ****** - presumably Ms. ******** husband - neither of whom were present. Within the image there is also a review by a Judy *******, who was accompanying Ms. ******, in which she makes other spurious claims of varying severity, the worst of which Ms. ****** does not include in her complaint simply because Ms. *******'s claim is false.
The visual evidence demonstrates unequivocally that Ms. ****** has been dishonest on multiple occasions in her complaint; and that her 'family' has jumped into action to give false reviews of the business when they were not present.
It seems that it is not possible to attach photos so we shall send these by separate email
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.