ComplaintsforKellyco Metal Detectors
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I responded to the attached email from Kellyco offering a free shovel with the purchase of a metal detector over $500. The detector I bought was considerably more than $500. When I inquired as to when I would receive the free shovel, they stated that the detector I bought was not eligible for the free shovel. I asked them to show me where it said that and they provided me their terms and conditions which were not provided or referenced in that promotional email I responded to. That is highly deceptive to have "terms and conditions", behind the scenes, but not clearly stated or referenced in the email ad they send out. I'm asking that they honor that ad and provide the free shovel.Business response
01/06/2022
Consumer Response /* (2000, 6, 2022/01/05) */ Kellyco has agreed to provide the shovel and admitted their ad did not include any terms and conditions and instructed their ad dept to include them in future ads. I would like to leave this complaint open until my order has been received in full.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.