ComplaintsforLiberty Moves Orlando LLC

• Initial Complaint

  10/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We used this company for a local move on 8/26/23. They broke several of our items, 2 of which they repaired. One item, due to its complexity, was unable to be repaired. When asked to replace this item, they refused and pointed to a document they hurriedly placed in front of me to initial after the truck was 1/2 loaded with our furniture. Apparently this portion states they will pay 60 cents per pound for any damage. Had i known this in advance, i would not have hired them. This valuation is very minimal. They should have insurance to cover replacement value of what they move and clearly break. They say they already paid more than the value in repairs to 2 other items and offer no reimbursement for the 3rd. I would like at minimum, 1/2 of the retail of this dresser (799, so $400) refunded.

  Customer response

  11/20/2023

  What happens if the company does not respond?

• Initial Complaint

  06/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  In mid Feb. 2023, I contacted Devon C****** about my upcoming move. He came to my home in Occoe and saw the furniture, pictures, etc. that needed to be transported to my new home in Eustis. I asked for an estimate and he sent me an email stating the cost would be $724 min. and $3,000 max. for the move + some packing of china, glasses, etc. When his movers arrived, they came in a 26. ft. truck which was too small for all of my items. I contacted him immediately and he said that was the largest size truck that he rented. Because of that smaller truck, it became a 2 day rental. On Feb. 26th, I paid him the $3,000. he demanded that I pay an additional $1,000 or he would hold my furniture hostage. I kept repeating to Mr. C****** on his cell phone what the the maximum amount was that I agreed to and he said that because it was a 2 day move, I would have to pay the additional $1,000. Mr. C****** then ordered them to stop unloading and hold my furniture hostage until I paid the extra money. Several days went by and Mr. C******, threatened to sell my items, bill me for storage and file a lawsuit for the additional money. Eventually, after I paid the extra $1,000, he returned my items, but did NOT return my home computer, tower, keyboard and monitor + my Kitchen table. To this day, I have asked him repeatedly to return both items & my attorney sent the attached letter to him. Mr. C****** replied that he does not have either item. When I hired him, his company took the responsibility to transport ALL of my items safely. Also, his men cracked the screen of the 65" TV that my late wife bought me for my 70th birthday. They delivered the TV but did not unwrap & set it up. I discovered the 2 feet that were missing. We found 1 foot in my son's drawer & the 2nd foot in a trash can they used to move my items. The screen cannot be repaired. I want my home computer and kitchen table returned & because his men damaged my TV, he should replace it as well.

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