Business ProfileforSign-o-saurus, Inc

On 11/15/23, I contacted Sign-O-Saurus about placing a wrap on my truck. I spoke with Goran and provided him with a picture, via email and printed, the desired wrap (see attached). He stated that this would not be a problem to replicate. After questioning him about the artistic precision that I was looking for he assured me that he was a professional and would be able to provide the desired wrap. He further stated that this could all be completed by the end of November and I received an overall price for the project. Further, that a deposit would be required, and that I would receive a proof by the next day on 11/16/23. I gave him a $2000.00 deposit, over the phone, on the condition that the artwork/graphics would be acceptable and at that time I was told that if the artwork was not acceptable I could get a full refund of my deposit. After 2 days had passed, by 11/17/23, I had not received a proof, so I started calling Goran, who magically was never available. After many messages left for him he did not return my calls. Then on 11/21/23, I finally received a proof from him via email (see attached). This proof is atrocious as you can see in the comparison of the attached photos of what was desired and proposed by Goran. After the entire ordeal, and the overall sense of the direction he was going, at this point I requested my deposit back as I was promised. It was clear he was not getting an idea of what I was looking for. After 3 more calls requesting my deposit be refunded, Goran told me that he was not giving me my money back. My truck was never brought in to Sign-O-Saurus for this project, it was never touched by Goran, and no work was even done to it at all. I requested to speak with a manager or owner and was denied this option for help. This company, and Goran, have acted absolutely unreasonable and unprofessional, basically stealing $2000.00 from me for doing nothing. I am trying to seek a resolution with the BBB's help before pursuing further legal action.