Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed. up with this company for a vacation package. As part of their service, they imposed a $***** per month charge. I have asked, repeatedly, for them to discontinue the service and they have continued to charge me. Also, none of the services that they offered are legitimate. Every time I have called to use the service, I am told that I can not, for various reasons: none of. which are accurate. I would like a refund of $ ***** for the past 12 months, totaling - ******, and no further charges to my credit card.

  Business Response

  Date: 02/19/2025

  We apologize for any inconvenience. We do not impose a $19.99 monthly fee, after reviewing the recording I show that you signed up for the Premium Travel Concierge, it was told that it is a monthly fee until you cancel. I search our records and I don't show you called in to cancel the service. I have canceled it now so there will not be future charges. Please let us know if you have any questions.

• Initial Complaint

  Date:11/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8, 2019 I purchased a vacation package with World Wide Vacations. The package included a lifetime extension program which means that when it goes beyond the 36 months originally agreed upon I only pay $99 to reactivate the package. So I am calling to do just that to reactivate the package and book a trip. When I call I get them telling me the lifetime plan doesn't exist and that I will pay $99 for each trip I take. That is bull. The trips were extended only 6 months during covid. So here I am planning on taking a birthday celebration only to be told that I have to pay an additional $800 in order to do so! This company is a bunch of scammers. They take your money and then don't honor what they put in writing. I want my original contract honored or my money back!

  Business Response

  Date: 11/26/2024

  We apologize for any miscommunication, the package was already expired and the $99 had to be paid prior to original expiration date. I show that we did allow you to pay the $99 to extend for a year. You can call to book at your convenience.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is 10/23/2024 and I just got off the phone with these people. They keep calling and asking me to pay money to extend my vacation packages that are not going to expire. I have asked to put on the no call list but I keep getting harassed, and this has been going on for a couple years now. How can I get the calls to stop?

  Business Response

  Date: 11/06/2024

  We apologize for any inconvenience. We have placed your on our Do Not Call list, please provide any additional numbers, if needed to be placed on the list.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against WorldWide Vacations regarding an upgraded vacation program (the Lifetime Extension Program purchased 10/03/202). The program was to secure my package during the time I am unable to travel (as advertised). The program allows my package to sit a dormancy, with no fees apply. This was only reason I upgraded and I specifically advised the representative of that. The representative confirmed that even if I do not travel, I was not going to have any problem and my package will not be cancelled/expired.However, for the past six months and to date, I've been receiving call from ***** *******, the director of WorldWide Vacation stating that my package is going to expires; therefore, wants me to spend more money to actually get what I've already paid. I've encountered several issues that have not been resolved despite the multiple attempts to contact the company. No one at the company is able to explain the reason for the calls, since I have a document stating what I paid for. My concerns has been ignored and inadequately addressed. On 7/26/2024, I spoke to ******* *****, explaining that I have a vacation that explicitly state "Your Package will sit in a dormancy state when you are not traveling." After reviewing my account, she then goes on to confirm that my package will not expire, disregard previous calls. It appears that every three to four months, I received a call requesting additional money. And when I explained the nature of my package and what it states, I am threaten that package will expires, and will have to pay additional cost to have it reactivated. At this point, it appears the upgraded package is a tactic that WorldWide Vacations uses to scam additional money from consumer due to misleading information.I believe these issues constitute unfair business practices. I am seeking a full refund. Or the fulfillment of the services promised in the vacation package. Thanks for the assistance in this matter.

  Business Response

  Date: 11/06/2024

  We apologize for any inconvenience, I show that you are correct. You were most likely contacted in error. We are a company of integrity and would not intentionally try to be deceitful in any way. I have notated your account and you should not be contacted by that department. In the event that you are contacted please tell them to look at the notes on your account.

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22461197
  
  I am rejecting this response because:  After reviewing their response, I am not satisfied with their response resolution and feel that my concerns have not been adequately addressed. On 11/06/2024, I contacted customer service and received unhelpful response.  I was advised that they have expired (limited) all my travel destination within my vacation package. When I purchase the Lifetime Vacation Package, it was marketed as a comprehensive travel solution, promising lifetime vacation access, flexibility, no cancelation of my vacation package in the event I am unable to travel, and no hidden fees.  My experience with this package has not aligned with these promises, and what I paid for.  In reality, I have encounter poor customer service when requesting information about my package, restricting access to all travel destinations that were included in my package, and requesting additional fees.  I believe World Wide Vacation has engaged in misleading practices.
  

  They have not fully addressed my complaint or provided specifics steps toward resolving my issues pertaining to my vacation package. When I do called customer service, I am told that they have expired my vacation package.  Stating that someone will contact me, which no one does. 

  I was mislead when I purchase the vacation package; therefore, I am seeking a resolution that adequately address why my lifetime vacation has been expires/terminated, when I was informed that the vacation package will never expires or terminate. I am requesting a refund of the package cost, or reactivation of the vacation package so that I can have access to all travel destinations, rather than just one.
  

  I hope World Wide Vacation can be held accountable for their actions and that they will take appropriate steps to address my concerns.

  Thank you for your assistance. 

  Sincerely,
  
  Yatta *****

  Business Response

  Date: 11/07/2024

  Again, we apologize for any inconvenience. I do believe that we did address your complaint, as we stated you were contacted in error. Your package is still in good standing and we have noted your account. 

• Initial Complaint

  Date:10/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I authorized World Wild Vacations to charge me $308.99, for an upgrade. They charged me $400 and a second charge of $608.99. When I called them, they stated that I agreed to the charges. I have a receipt, and I know for a fact I did not agree to the charges. They said they would play me the recording but hung up on me. They also said for my privacy they would not send me the recording.

  Business Response

  Date: 10/08/2024

  We apologize for any inconvenience. We have spoken with Mrs ****** we did not hang up on her, we told her we needed to disconnect the call so that we could conference in the recording of her purchase. We played the recording twice for her. She agreed to and authorized both charges, ****** and ******. Please let us know if you would like to re-listen to the recording.

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought vacation plan. I have never been able to get ahold of any to answer questions or book vacations. They upgraded me to Platinum and was told my packages never expire. Got a random call saying they had expired and wanted again more money but still couldnt get info on how or who to contact about anything. They basically took about $5000.00 with no service available to answer questions or book anything.

  Business Response

  Date: 08/14/2024

  We apologize for any inconvenience. I do show that you purchased a package with World Wide Vacations, however search our call history I am not seeing any incoming calls from the number we have on file for you. Please ensure you have our correct numbers, customer service ************ and reservation ************. Please let us know if you need further assistance.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a stay at ****************************** through Worldwide Vacations. A 90 minute tour is a requirement of the stay. Westgate requires me to be married to qualify for the tour. Worldwide Vacations had me registered as married. I have been divorced since 2019. Worldwide Vacations claims I stated I was married on my call with them but refuses to provide the audio. The audio of the call will provide indisputable evidence of what was said. This simple step would have resolved the issue immediately.

  Business Response

  Date: 08/14/2024

  We apologize for any inconvenience. I have reviewed the recording on 3/19/24 when the reservation was booked. The reservation agent asked for your wife's name in which you gave her ********. At no time did you correct the agent and state that you were not married, so that is why you were booked as married. Please let us know if you need any further assistance.

  Customer Answer

  Date: 08/14/2024

  The response from WWV is incorrect and lacks merit.  False accusations are easily throw around.  The recording was requested and they refuse to provide it because it incriminates them. All of this could have been avoided by supplying the recording, instead WWV has chosen to make a false  statement instead of providing the evidence that would resolve the issue.

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22117870
  
  I am rejecting this response because:    Date Sent: 8/14/2024 4:07:14 PM
  The response from WWV is incorrect and lacks merit.  False accusations are easily throw around.  The recording was requested and they refuse to provide it because it incriminates them. All of this could have been avoided by supplying the recording, instead WWV has chosen to make a false  statement instead of providing the evidence that would resolve the issue.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/15/2024

  We again apologize for any inconvenience. We do not send out records as it contains pertinent information including credit card information. We have no reason to make a false claim. I listened to the recording carefully myself, the agent asks for your name and *** and proceeds to ask for your wifes name. You state ********, and the agent went ad far as asking if you two had the same last name, in which you replied no and gave her the correct last name. You would be responsible for the penalty at this time. Please let us know if you need further assistance.

  Customer Answer

  Date: 08/15/2024

  It is abundantly clear that WWV will continue to make any excuse necessary to justify not providing the proof they claim to have.  I was abundantly clear that I was unmarried when I initially listened to the lengthy high pressure sales pitch.   WWV even admitted that they knew my girlfriend at the time had a different last name.  As I have stated from the beginning of this dispute, the recording would clarify any misunderstanding.  Refusal to provide this indicates that it might not exist.

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22117870
  
  I am rejecting this response because:   Date Sent: 8/15/2024 11:10:17 AM
  It is abundantly clear that WWV will continue to make any excuse necessary to justify not providing the proof they claim to have.  I was abundantly clear that I was unmarried when I initially listened to the lengthy high pressure sales pitch.   WWV even admitted that they knew my girlfriend at the time had a different last name.  As I have stated from the beginning of this dispute, the recording would clarify any misunderstanding.  Refusal to provide this indicates that it might not exist.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a timeshare presentation signed up to go through with purchasing the travel club.. But the next day, I had a call about a relative that was very sick close to dying. Had to go home decided that I needed the money to help with my family member and Canceled the travel service. They said I could do it within three days as long as I sent the booklet and paperwork back within three days and have it postmarked with a letter which I did and they still did not cancel. It got credit card in the mail and a bill , I wrote a letter and canceled. It took stuff to the post office on that third day. It was postmarked so I dont know why they are not canceling it. It is right in the paperwork that you have three days.

  Business Response

  Date: 08/14/2024

  We apologize for any inconvenience, we do not have anything to do with purchasing a travel club or a timeshare. You would have to contact the company you purchased with. Please let us know if you need further assistance.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was contacted by this company 7/24/24 to extend an expired vacation from before COVID for ****** which I accepted. I Was told by the first *** who was really helpful that the closing **** would call me just to check out and confirm some completing information required for the purchase. When contacted by the closing *** out she told me she could upgrade the vacation for a lifetime with additional days, and some locations not required to do a 120 minute presentation for , a TOTAL of $900. She did not tell me that it would be an ADDITIONAL $900 which I never would have agreed to as I am a senior on social security and have a budget and my husband is a retired disabled vet. I specifically told her everything had to be under $1000 far me to accept the upgrade . Now The charge that I see on my card is $1528 which was an additional $900 not all inclusive .This second *** I talked with which was simply supposed to process my purchase was very misleading and in my opinion dishonest and should have told me that the total charge to my card would be $1528 instead of $900 as I had told her my budget was under $1000. As a senior, I feel taken advantage of by this company , particularly the second ***resentative . The upsell was deceiving and I do not wish to do business with this company . When I talked to the cust svc company on 7/25/24,l about the amount I told them I wanted to cancel the entire package and they put the closing (selling) *** on the phone who rudely and condescendingly told me the package was non refundable which is understood if it were for the agreed upon price. I felt very pressured by this *** to comply with something I didnt agree to. When she told me I could only get a credit, which I reluctantly did under much pressure , but afterwards , I see the charge on my card for 1****** for the full amount. I should not be pressured into accepting something that I did not agree to, and I wonder how many seniors have been scammed by this company.

  Customer Answer

  Date: 07/26/2024

  Was contacted today by the closing sales representative who said they couldnt find my email which is interesting because they had already emailed me with the travel details and amount for $1528.

  She claimed they will issue a credit to my card for $500.  She stated she had done nothing wrong and she didnt need the money to work there and lie to people .  
  

  I asked for an updated email with the new travel amount and she stated that customer service would be sending  it over  after lunch .  Its 7:48 pm and no updated email .

  So I need to leave this complaint in place .  Since many of the reviews state that when trying to contact the company to get resolution to items they were told individuals were out of the office or at lunch .  
  

  my card shows a pending credit but the card company says its not official until it actually hits the card .  

  Customer Answer

  Date: 07/31/2024

  The company has still not issued the $500 credit that was promised.   I have emailed the company every day since 7/25 and have received no answer regarding the credit so as of right now my card is still billed for the $1528.99.

  Business Response

  Date: 08/14/2024

  We apologize for any inconvenience. We have been in correspondence with you, we have send the receipt showing the refund of $500 was issued the same day you called in. We have also resent your corrected email confirmation. I am attaching the refund receipt and email correspondence. It looks like you acknowledge all the corrections that were made. Please let us know if you need further assistance.

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call from Worldwide Vacations saying that I had purchased a package for multiple vacations in 2019 and that package was expiring. I forgot that I had also been contacted back in August 2023 and told the same thing. At that time, I paid $528.99 to keep the package from expiring. As I look at the paperwork that they just sent, it has a sentence about your package is good for -months, but theres no number in the space for months. I found the previous confirmation notice from last year and it said the same thing. Its apparent that they sell these packages and then prey on people to pay renewal fees for nothing. I was unable to take the vacations due to an accident that caused paralysis and I explained that to them. They said theyd give me 5 years to take them if I extended. In retrospect, I never needed to buy an extension on the packages and I suspect all of this is one big scam. The extension this time cost $328.99. Ive also been charged $19.99 per month for a concierge service Ive never used and cant figure out how to cancel.

  Business Response

  Date: 05/15/2024

  We apologize for any inconvenience. We are updating your package and we will resend the email confirmation to reflect the 5 years to travel. Please let me know if you need further assistance.